Review from A B (Daughter of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience

My mum has been residing at Rastrick Hall & Grance since August 2017. Before lockdown, early this year, I was able to visit Mum 3/4 times a week, could pop in any time, was always made very welcome with staff who I've got to know over these years. I've always found the staff very supportive for both

of us, very caring, loving, understanding and much appreciated, as I am Mum's only relative. It's been upsetting as with all other residents not being able to be visited by their families during covid lockdown, but think the staff do a brilliant job and pass them a big thank you for looking after my mum.

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Review from Trevor W (Son of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience

I am extremely satisfied with the care provided. The staff were especially helpful in bringing my mother to the funeral of her eldest son last year, something we could not do ourselves. We are very grateful specifically for this but also for their general care and concern.

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Review from Victor H (Son of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience

All staff very efficient and compassionate in what they do. Nothing was too much trouble, they are a credit to their chosen profession.

Reply from daveyJoanne, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our hardworking team to be efficient and compassionate in their care. It is also pleasing to hear you would describe them has a credit to their profession.
Kind regards Joanne Davey, Home Manager.

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Review from J D (Son of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience

I am happy with my mothers care at Rastirck Hall. The staff are caring and informative should contact need to be made with mums family. I have stated previously that there should be more staff on shift and I still feel the same way.

Reply from Joanne Davy, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you are happy with your mothers care, here at our home. It is also pleasing to hear that you find our hardworking staff to be both friendly and informative. If you have any concerns that would like to discuss further, my door is always open, so please feel free to pop in for a chat on your next visit.
Kind Regards Joanne Davy, Home Manager

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Review from Lynn O (Daughter of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience

Very pleased with the care that my Mum receives and I can tell that she is happy living in Rastrick Grange. Her room is kept clean and tidy. Also if I need assistance or advice there is always someone there to help me. I am at ease knowing that my Mum is well cared for and safe.

Reply from Joanne Davy, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your mum is happy living in our home. It is also pleasing to hear that we can keep any worries that you may have had about your mum coming into care at ease.
Kind regards, Home Manager.

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Review from Linda T (Daughter of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Rastrick Hall for almost 4 years. She passed away on Sunday. In all the time she has been there she has always been treated with respect despite her challenging behaviour towards the staff. I think the manager and her assistant ensure the home is a happy place. The staff always

appear to be content in their job probably despite their poor pay. They certainly deserve more.

Reply from Joanne Davy, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we always strive to provide the best care possible for our residents and I am very pleased to hear that your mum was well looked after during her time with us and that she was always treated with dignity and respect. We very much enjoyed getting to know your mum and would once again like to offer our sincere condolences to you all.
Kind regards Joanne Davy, Home Manager

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Review from Andrew C (Nephew of Resident) published on 25 June 2019
Submitted via Website • Report

Overall Experience

My relative spent 10 months in Rastrick Hall. We chose it due to its close proximity to my own home.
A member of staff visited my Aunt to assess her needs and after that, I made my mind up after a guided tour of the home.
I visited every day and turned up at different times. All I saw was excellent

care to not only my Aunt but to all other residents, including some challenging ones.
The staff were friendly, helpful and polite but most of all they were caring.
While she was there, the home received an inadequate CQC report. For the life in me, I can't understand why. I never saw any of the allegations and like I say I was there every day.
I would not hesitate to send another family member to Rastrick Hall. The food is also very good, I'd recommend the Fishwhich.

Reply from Joanne Davy, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we always strive to provide the best care possible for our residents and I am very pleased to hear that your aunt was well looked after during her time with us and that you found our staff to be friendly, helpful and caring during your visits. It is also very gratifying to hear that you would have no hesitation in placing another member of your family with us. We very much enjoyed getting to know your aunt when she was with us and would once again like to offer our sincere condolences to you all.
Kind regards.

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Review from Carolyn B (Friend of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

We were very happy with the care and support provided even though it was only respite care. All the staff treated our friend with respect and were very friendly. The meals were good and staff were always popping in to have a quick word or chat. Our thanks to all your staff.

Reply from Jo Davy, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you were very happy with the care and support provided to your friend during their stay with us. It is also gratifying to hear that you found our staff to be friendly and respectful.
Kind regards Jo Davy, Home Manager.

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Review from Christopher T (Grandson of Resident) published on 5 June 2019
Submitted via Website • Report

Overall Experience

This has been the home of my grandmother for the last 4 years and thought her time there her health has deteriorated and she has been treated with support and dignity throughout. The staff are very good and really seem to care about the residents in there charge providing many varied and suitable activates

for all residents whatever their ability. They have always provided a happy and supportive home.

Over the last couple of months during her final few weeks, the staff have been providing support for both my grandma and our family during what has been a hard time for all and helped to provide a dignified and peaceful death.

Reply from Jo Davy, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that your Grandma was well looked after and treated with dignity and support during her time with us. We very much enjoyed getting to know your Grandma and we would like to once again offer our sincere condolences to you all.
Kind regards Jo Davy, Home Manager.

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Review from Ann M (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been in the home for several years over which time she has been on the whole well cared for, particularly in difficult times. For instance, after hospital admission, they were very efficient in facilitating her return home. The care she receives is tailored to her needs and see her very

much as an individual.

Reply from Joanne Davy, Care Home Manager at Rastrick Hall & Grange

Thank you for taking the time to leave a review. I'm glad to hear you are happy with our care but please do some speak to me on how we can improve our activities. Many thanks, Joanne Davy Care Home Manager.

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Review from Elsie M (Friend of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience

My friend has been a resident at Rastrick Hall for the last five and a half years.
She regarded it as her home.
She had a good relationship with the staff and particularly enjoyed the banter.
I considered her to be well cared for and treated with respect.

Reply from Joanne Davy, Care Home Manager at Rastrick Hall & Grange

Thank you for this lovely review. We strive to ensure that our residents truly feel at home when they come into our care, so it is wonderful to hear this reflected in your kind words.

Kind Regards,
Joanne Davy,
Care Home Manager

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Review from Jeanne K (Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience

I was possibly not quite ready for the clientele in this nursing home, most of them had problems far greater than mine.

However, the staff, from top to bottom made my stay (and others') as cheerful and inclusive as possible, given our diverse individual needs. Time passed quickly! I was able to come

and go indoors at will between activities, mealtimes and the very frequent offers of drinks. I much appreciated being able to watch TV in my room, especially in the evenings. I have nothing but praise for all those concerned in my care and send my grateful thanks and love to them all.

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Review from Pat W (Daughter of Resident) published on 25 April 2018
Submitted via Website • Report

Overall Experience

My mum lived in the dementia half of this care home for just over four years. Each floor consists of a small family of thirteen residents, with open plan dining and living room and ensuite single bedrooms. She was extremely well cared for by all the staff including management, carers, laundry and kitchen

and cleaning staff. She was always clean and staff were keen to engage her in conversation and tasks. Entertainment and activities are provided regularly by an activities coordinator and in between by visiting professionals. I was not happy she was in a home, but as she needed 24-hour care, this home was a very good alternative to her own home. I realised when she died that she had made herself a niche in a new community and that her dementia was another stage of her life in a care home. The staff enabled her to still have happy times and continue as a very much loved Mum and Grandma.

Reply from Joanne Davy, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that you were happy with the care your mum received whilst she was with us. We very much enjoyed getting to know your mum and would once again like to pass on our sincere condolences.
Kind regards

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Review from Maurice G (Husband of Resident) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at Rastrick Hall & Grange for four and a half years until her recent death.
During her stay, she has received first class love and care in a homely environment by a good and dedicated staff, who would go beyond the call of duty.

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Review from Christine W (Daughter-in-law of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience

The care and kindness offered by the staff are excellent. They, the staff, are always polite, listen well to residents, and encourage participation in activities even where these are refused. The home is always immaculately clean and the communal rooms homely in arrangement. There is a limited choice

of meals but alternatives are suggested. This may be because of factors outside the control of the staff.

The staff are quick to notice when the residents need to be seen by a doctor and the local surgery very supportive.

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Review from Jo B (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience

Mum wasn't at Rastrick Hall for long and was suffering from ongoing UTI's during her time there so her behaviour was often challenging. The staff were unfailingly kind and patient with her and always made me feel welcome whichever times of day I visited.

The home was comfortable, clean and well lit.

Food was excellent, communications from the home were very good and I was kept informed about mum's care. I was treated with compassion and sensitivity in the wake of mum's sudden and unexpected death.

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Review from J E (Daughter of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience

I have been pleasantly surprised to find such a warm and caring environment for my mum. The staff are caring, friendly, helpful and supportive. This alone is enough to keep us happy, the rest of the service provided is of a good standard.

I have recently been involved in mum's care plan as we are

new to the home and I must mention that two members of staff, in particular, have been very approachable and caring.

Reply from Joanne Davy, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to write a positive review for Rastrick Hall & Grange, all feedback is greatly appreciated and I will be sure to pass your comments onto the team. The staff strive to be helpful and supportive of both the residents and their relatives and I am pleased to read you have noticed this and find our home a good environment for your mum.

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Review from David B (Son-in-law of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience

An extremely well-run operation with polite, efficient staff in all areas. On behalf of my late mother in law both my wife and I are very grateful for the way in which she was cared for, we always felt she was in safe hands. She often commented 'what a wonderful hotel' it was or referred to it as 'her

home', praise indeed, it defines The Grange perfectly.
Every single member of staff was also compassionate and caring right up to her death at the age of 96 in September this year, we could not have asked for better attention. A really exceptional home, the best.

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Review from Judith B (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience

My mother was a resident for some two years prior to her death at 96. She was treated with care, compassion, understanding, friendliness and respect. Mum had dementia but thought Rastrick Grange was her home and a 'nice hotel'.
She was always smiley which told me she was happy and felt secure and

cared for. The management and staff all go beyond the call of duty to make Rastrick a happy environment for them all to live and work in harmony.
The Grange is open for visitors 24/7 and always pleasant staff available for a chat, information or help for your relative. A 5-star care home in my opinion.

Reply from Joanne Davy, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments onto the team.

We strive to make a welcoming and happy environment for all of our residents and I am pleased to read that you felt your mum was happy and well cared for. As a home, we very much enjoyed getting to know your mum during her time with us and we would like to once again offer our sincere condolences to you all.

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Review from Bob S (Son of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience

Mum spent the four years up to her death in August at Rastrick Grange suffering from dementia which meant eventually that she was unable to speak, feed herself or walk. (The last due to a broken hip from a fall.)
Throughout this time she was always treated with love, care, respect and dignity.
Mum's

own feelings towards her carers were clearly evident during our visits from the frequent smiles she gave to all members of staff as they interacted and chatted with her.
We, as visitors, were always welcomed and time was taken with us to include and inform us regarding mum's care and well-being.
We can't thank the staff enough for their help, support and kindness throughout these four years.

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Rastrick Hall & Grange

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Funding & Fees Guide for Rastrick Hall & Grange

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