Review from Samantha M (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience

My Dad was a resident at Rastrick Hall and Grange from 2021 to September 2023. We decided to move my Dad to another care home after we had increasing concerns about his health and safety.
I realised my Dad was losing weight and found out he had dropped from 72kg to 54kg over 5 months but it was not

due to health reasons or a lack of appetite.
They missed that my Dad had COVID pneumonia and dehydration which resulted in my Dad spending over a week in hospital.
They found he had developed a pressure sore on admission to hospital. My Dad fell out of bed twice at the home. I was told they would order a falls bed. This never arrived. Neither did the care chair, bed extender and special cutlery promised.
The final straw was arriving unannounced to find him in a urine-soaked bed.
The home is now looking for its 3rd manager and has had 2 interim managers in my Dad's time there.
There are some good staff there but not enough to be consistent in their care.

Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Dear Samantha.
Many thanks for taking the time to review our home, all feedback is welcomed and allows us to continually develop our service.
We are sorry that you have had a negative experience at the home and the service provided at that time was not as expected.
The health and wellbeing of our residents is the Number 1 priority for anyone working within Rosedale Care.
We are pleased that your Dad is progressing well at his new home.

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Review from S M (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience

My family member has lived there for 2 years. During the first 18 months, the care and management were very good.
Since a new manager took over just over 8 months ago, I just can’t put into words the reduction in care and cleanliness at Rastrick Hall and Grange.
Let me say it should be renamed Rastrick

Hall and mange after my family member developed a very itchy rash end of May 2023, after alerting management to my concerns my relative has now been in hospital for 6 weeks being treated for the worse case of scabies, he’s still receiving care for it now. Please think twice before letting a loved one live here. All the lovely staff have left. Not enough carers now. Avoid!

Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. If I may respond to some of the points raised.
Rastrick Hall and Grange achieved a CQC rating of” Good” in May 2023, a significant improvement on its previous rating in April 2021. We also have an extensive redecoration programme underway making the home bright and fresh. In respect of the Scabies outbreak, after investigation, it was proven that this was contracted in the hospital and brought into the home following discharge. Staffing is continually monitored and is always kept to a safe level dependent on the needs of the home. Given this I don’t feel that your comments are a fair reflection on Rastrick Hall and Grange and we are sorry that your experience of the home has been a negative one. We are however pleased that you have found somewhere where your relative is now happy and settled.

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Review from Susan W (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience

I find the staff all very friendly and Mum gets the support she needs, love that I can go in to support Mum with her care and can take her out to mine bringing her back when I want to have her at mine, she’s well looked after and staff are always helpful and obliging when need anything answered even

going above and beyond and love that my mum's settled in making some friends too also lovely relaxed atmosphere whenever I call in.

Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Rastrick family.

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Review from M B (Son of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience

Mum has been very well looked after here!
From day one, when she was warmly welcomed - through to the tailored care she is receiving today, I am impressed.
This care and attention has resulted in a better-than-expected improvement in her physical and mental health, which is a testament to the professionalism

of the staff and management, thank you.

Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Many thanks for taking the time to review our home. It is our pleasure to care for your mum, your kind words are greatly appreciated and I will of course pass them on to the home manager and the Rastrick team.

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Review from Jacqueline C (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience

My mom had two weeks respite care here and the service was excellent. She loved every minute and was sad to be going home. She has dementia and I was worried that the move would unsettle her but the staff were amazing with her, she hasn't seemed that happy in years, in fact, the move back home has been

more unsettling so we are considering a permanent move to Rastrick Hall. Mom enjoyed all the food and I was kept fully informed of any issues. Mom was started on some new dementia medication whilst she was a resident and the staff were brilliant at keeping a close eye on mom in case there were any side effects or issues. As a first experience of a care home, I was very impressed.

Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Dear Jacqueline,
Many thanks for taking the time to review our home. It was our pleasure to care for your mum and we are delighted that you are considering us for further care. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Rastrick family.

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Review from M R (Friend of Resident) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience

My friend has been in Rastrick Halls & Grange since August 2021 she is 102 soon and says "I'm very contented here", "I like the food", and "the carers are very kind". I find the staff to be helpful, friendly, patient and supportive while managing the complete changes in covid rules. The home is clean

and well maintained. Visiting is private in her room and we are not rushed in any way. I feel welcomed when visiting and I am kept informed of any changes or incidents. I'm very happy with the care provided and it's good to see my friend settled and being managed well.

Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Many thanks for taking the time to review our home. We are delighted that your friend has settled in so well and that you feel welcome when visiting. Your kind words are greatly appreciated and I will of course pass them on to all the colleagues at Rastrick Hall & Grange

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Review from E C (Son of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience

Overall good experience for my dad. There were some issues when he was first moved into the home regarding him wearing other residents' clothing which was totally unacceptable. Eventually, this was sorted out.

Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Many thanks for taking the time to review our home. All feedback is greatly appreciated and allows us to continually develop our service and we are glad that we were able to resolve the clothing issue promptly. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Rastrick Hall & Grange .

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Review from Christine R (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience

Everyone is always very helpful and the staff keep us well informed at all times. We are very happy with the care our relative receives.

Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Many thanks for taking the time to review our home. All feedback is greatly appreciated and allows us to continually develop our service and it is our pleasure to care for your love done . Your kind words are greatly appreciated and I will of course pass them on to Marie and the colleagues at Rastrick Hall & Grange

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Review from G W (Son of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience

Visiting my mother after lockdown, staff contacted me to arrange a time and date. On arrival, staff talked me through procedures and were very helpful (as they always have been). Mum has been in the home for more than five years and on every visit, staff have been brilliant.

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Review from Stephen A (Son of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience

I have not been able to go inside Rastrick Hall due to the situation I.E COVID, but I have to say all the staff I have met have been very helpful, my mum has been and is being looked after very well. I have no complaints to date.

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Review from P B (Daughter of Resident) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience

The staff are always cheerful and helpful when I ring them. Reassurance has been essential during this difficult time. The process of being able to meet with residents was done brilliantly. Keep up the good work. Can't praise or thank you enough.

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Review from Kathryn P (Sister of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience

I have always been very pleased with the care and support that my sister has received whilst living at Rastrick Grange, the staff are kind and professional and I can't thank them enough for all they have done through these difficult times.

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Review from A B (Daughter of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience

My mum has been residing at Rastrick Hall & Grance since August 2017. Before lockdown, early this year, I was able to visit Mum 3/4 times a week, could pop in any time, was always made very welcome with staff who I've got to know over these years. I've always found the staff very supportive for both

of us, very caring, loving, understanding and much appreciated, as I am Mum's only relative. It's been upsetting as with all other residents not being able to be visited by their families during covid lockdown, but think the staff do a brilliant job and pass them a big thank you for looking after my mum.

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Review from Trevor W (Son of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience

I am extremely satisfied with the care provided. The staff were especially helpful in bringing my mother to the funeral of her eldest son last year, something we could not do ourselves. We are very grateful specifically for this but also for their general care and concern.

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Review from Victor H (Son of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience

All staff very efficient and compassionate in what they do. Nothing was too much trouble, they are a credit to their chosen profession.

Reply from daveyJoanne, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our hardworking team to be efficient and compassionate in their care. It is also pleasing to hear you would describe them has a credit to their profession.
Kind regards Joanne Davey, Home Manager.

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Review from J D (Son of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience

I am happy with my mothers care at Rastirck Hall. The staff are caring and informative should contact need to be made with mums family. I have stated previously that there should be more staff on shift and I still feel the same way.

Reply from Joanne Davy, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you are happy with your mothers care, here at our home. It is also pleasing to hear that you find our hardworking staff to be both friendly and informative. If you have any concerns that would like to discuss further, my door is always open, so please feel free to pop in for a chat on your next visit.
Kind Regards Joanne Davy, Home Manager

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Review from Lynn O (Daughter of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience

Very pleased with the care that my Mum receives and I can tell that she is happy living in Rastrick Grange. Her room is kept clean and tidy. Also if I need assistance or advice there is always someone there to help me. I am at ease knowing that my Mum is well cared for and safe.

Reply from Joanne Davy, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your mum is happy living in our home. It is also pleasing to hear that we can keep any worries that you may have had about your mum coming into care at ease.
Kind regards, Home Manager.

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Review from Linda T (Daughter of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Rastrick Hall for almost 4 years. She passed away on Sunday. In all the time she has been there she has always been treated with respect despite her challenging behaviour towards the staff. I think the manager and her assistant ensure the home is a happy place. The staff always

appear to be content in their job probably despite their poor pay. They certainly deserve more.

Reply from Joanne Davy, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we always strive to provide the best care possible for our residents and I am very pleased to hear that your mum was well looked after during her time with us and that she was always treated with dignity and respect. We very much enjoyed getting to know your mum and would once again like to offer our sincere condolences to you all.
Kind regards Joanne Davy, Home Manager

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Review from Andrew C (Nephew of Resident) published on 25 June 2019
Submitted via Website • Report

Overall Experience

My relative spent 10 months in Rastrick Hall. We chose it due to its close proximity to my own home.
A member of staff visited my Aunt to assess her needs and after that, I made my mind up after a guided tour of the home.
I visited every day and turned up at different times. All I saw was excellent

care to not only my Aunt but to all other residents, including some challenging ones.
The staff were friendly, helpful and polite but most of all they were caring.
While she was there, the home received an inadequate CQC report. For the life in me, I can't understand why. I never saw any of the allegations and like I say I was there every day.
I would not hesitate to send another family member to Rastrick Hall. The food is also very good, I'd recommend the Fishwhich.

Reply from Joanne Davy, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we always strive to provide the best care possible for our residents and I am very pleased to hear that your aunt was well looked after during her time with us and that you found our staff to be friendly, helpful and caring during your visits. It is also very gratifying to hear that you would have no hesitation in placing another member of your family with us. We very much enjoyed getting to know your aunt when she was with us and would once again like to offer our sincere condolences to you all.
Kind regards.

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Review from Carolyn B (Friend of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

We were very happy with the care and support provided even though it was only respite care. All the staff treated our friend with respect and were very friendly. The meals were good and staff were always popping in to have a quick word or chat. Our thanks to all your staff.

Reply from Jo Davy, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you were very happy with the care and support provided to your friend during their stay with us. It is also gratifying to hear that you found our staff to be friendly and respectful.
Kind regards Jo Davy, Home Manager.

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Rastrick Hall & Grange

Care Provided by Rastrick Hall & Grange

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Funding & Fees Guide for Rastrick Hall & Grange

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