Review from Christopher T (Grandson of Resident) published on 5 June 2019
Submitted via Website • Report

Overall Experience

This has been the home of my grandmother for the last 4 years and thought her time there her health has deteriorated and she has been treated with support and dignity throughout. The staff are very good and really seem to care about the residents in there charge providing many varied and suitable activates

for all residents whatever their ability. They have always provided a happy and supportive home.

Over the last couple of months during her final few weeks, the staff have been providing support for both my grandma and our family during what has been a hard time for all and helped to provide a dignified and peaceful death.

Reply from Jo Davy, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that your Grandma was well looked after and treated with dignity and support during her time with us. We very much enjoyed getting to know your Grandma and we would like to once again offer our sincere condolences to you all.
Kind regards Jo Davy, Home Manager.

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Review from Ann M (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been in the home for several years over which time she has been on the whole well cared for, particularly in difficult times. For instance, after hospital admission, they were very efficient in facilitating her return home. The care she receives is tailored to her needs and see her very

much as an individual.

Reply from Joanne Davy, Care Home Manager at Rastrick Hall & Grange

Thank you for taking the time to leave a review. I'm glad to hear you are happy with our care but please do some speak to me on how we can improve our activities. Many thanks, Joanne Davy Care Home Manager.

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Review from Elsie M (Friend of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience

My friend has been a resident at Rastrick Hall for the last five and a half years.
She regarded it as her home.
She had a good relationship with the staff and particularly enjoyed the banter.
I considered her to be well cared for and treated with respect.

Reply from Joanne Davy, Care Home Manager at Rastrick Hall & Grange

Thank you for this lovely review. We strive to ensure that our residents truly feel at home when they come into our care, so it is wonderful to hear this reflected in your kind words.

Kind Regards,
Joanne Davy,
Care Home Manager

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Review from Jeanne K (Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience

I was possibly not quite ready for the clientele in this nursing home, most of them had problems far greater than mine.

However, the staff, from top to bottom made my stay (and others') as cheerful and inclusive as possible, given our diverse individual needs. Time passed quickly! I was able to come

and go indoors at will between activities, mealtimes and the very frequent offers of drinks. I much appreciated being able to watch TV in my room, especially in the evenings. I have nothing but praise for all those concerned in my care and send my grateful thanks and love to them all.

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Review from Pat W (Daughter of Resident) published on 25 April 2018
Submitted via Website • Report

Overall Experience

My mum lived in the dementia half of this care home for just over four years. Each floor consists of a small family of thirteen residents, with open plan dining and living room and ensuite single bedrooms. She was extremely well cared for by all the staff including management, carers, laundry and kitchen

and cleaning staff. She was always clean and staff were keen to engage her in conversation and tasks. Entertainment and activities are provided regularly by an activities coordinator and in between by visiting professionals. I was not happy she was in a home, but as she needed 24-hour care, this home was a very good alternative to her own home. I realised when she died that she had made herself a niche in a new community and that her dementia was another stage of her life in a care home. The staff enabled her to still have happy times and continue as a very much loved Mum and Grandma.

Reply from Joanne Davy, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that you were happy with the care your mum received whilst she was with us. We very much enjoyed getting to know your mum and would once again like to pass on our sincere condolences.
Kind regards

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Review from Maurice G (Husband of Resident) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at Rastrick Hall & Grange for four and a half years until her recent death.
During her stay, she has received first class love and care in a homely environment by a good and dedicated staff, who would go beyond the call of duty.

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Review from Christine W (Daughter-in-law of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience

The care and kindness offered by the staff are excellent. They, the staff, are always polite, listen well to residents, and encourage participation in activities even where these are refused. The home is always immaculately clean and the communal rooms homely in arrangement. There is a limited choice

of meals but alternatives are suggested. This may be because of factors outside the control of the staff.

The staff are quick to notice when the residents need to be seen by a doctor and the local surgery very supportive.

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Review from Jo B (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience

Mum wasn't at Rastrick Hall for long and was suffering from ongoing UTI's during her time there so her behaviour was often challenging. The staff were unfailingly kind and patient with her and always made me feel welcome whichever times of day I visited.

The home was comfortable, clean and well lit.

Food was excellent, communications from the home were very good and I was kept informed about mum's care. I was treated with compassion and sensitivity in the wake of mum's sudden and unexpected death.

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Review from J E (Daughter of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience

I have been pleasantly surprised to find such a warm and caring environment for my mum. The staff are caring, friendly, helpful and supportive. This alone is enough to keep us happy, the rest of the service provided is of a good standard.

I have recently been involved in mum's care plan as we are

new to the home and I must mention that two members of staff, in particular, have been very approachable and caring.

Reply from Joanne Davy, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to write a positive review for Rastrick Hall & Grange, all feedback is greatly appreciated and I will be sure to pass your comments onto the team. The staff strive to be helpful and supportive of both the residents and their relatives and I am pleased to read you have noticed this and find our home a good environment for your mum.

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Review from David B (Son-in-law of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience

An extremely well-run operation with polite, efficient staff in all areas. On behalf of my late mother in law both my wife and I are very grateful for the way in which she was cared for, we always felt she was in safe hands. She often commented 'what a wonderful hotel' it was or referred to it as 'her

home', praise indeed, it defines The Grange perfectly.
Every single member of staff was also compassionate and caring right up to her death at the age of 96 in September this year, we could not have asked for better attention. A really exceptional home, the best.

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Review from Judith B (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience

My mother was a resident for some two years prior to her death at 96. She was treated with care, compassion, understanding, friendliness and respect. Mum had dementia but thought Rastrick Grange was her home and a 'nice hotel'.
She was always smiley which told me she was happy and felt secure and

cared for. The management and staff all go beyond the call of duty to make Rastrick a happy environment for them all to live and work in harmony.
The Grange is open for visitors 24/7 and always pleasant staff available for a chat, information or help for your relative. A 5-star care home in my opinion.

Reply from Joanne Davy, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments onto the team.

We strive to make a welcoming and happy environment for all of our residents and I am pleased to read that you felt your mum was happy and well cared for. As a home, we very much enjoyed getting to know your mum during her time with us and we would like to once again offer our sincere condolences to you all.

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Review from Bob S (Son of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience

Mum spent the four years up to her death in August at Rastrick Grange suffering from dementia which meant eventually that she was unable to speak, feed herself or walk. (The last due to a broken hip from a fall.)
Throughout this time she was always treated with love, care, respect and dignity.
Mum's

own feelings towards her carers were clearly evident during our visits from the frequent smiles she gave to all members of staff as they interacted and chatted with her.
We, as visitors, were always welcomed and time was taken with us to include and inform us regarding mum's care and well-being.
We can't thank the staff enough for their help, support and kindness throughout these four years.

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Review from J D (Son of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience

Modern care home, clean and tidy. Staff very friendly, always make you feel welcome when visiting. Overall staff give caring support to residents and are genuine in their care. Very patient with my father, he has dementia and he struggled to settle in, but all the staff there worked to make it as comfortable

for him as possible. Cost wise, we are self-funding so any care home is expensive.
I would recommend this care home 100%.

Reply from Joanne Davey, Home Manager at Rastrick Hall & Grange

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. I am also pleased to hear that you find the staff welcoming and friendly and that you would have no hesitation in recommending our home.
Kind regards Home Manager

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Review from Joanne T (Daughter of Resident) published on 28 April 2017
Submitted via Website • Report

Overall Experience

I cannot praise the staff of the Dementia unit enough. The team were extremely attentive, compassionate and professional at all times and couldn't do enough for my Dad to make him as comfortable as he could be in his latter stages of dementia. Whenever we called the atmosphere was always happy, the

staff always very pleasant, patient and calm - the manager clearly has achieved a high standard of staff. I would like to commend the staff because they haven't an easy job - long shifts that I can imagine are physically and mentally challenging and never did I see any of them let their professionalism slip - truly wonderful people and they made me feel very humble.

Reply from Joanne Davy, Home Manager at Rastrick Hall & Grange

Thank you so much for taking the time to review Rastrick Hall & Grange. Our staff always try their very best to ensure all residents are looked after to a very high standard and that our staff are professional, this is something we do pride ourselves upon. We appreciate that you took the time to mention that you felt your dad was comfortable within the care home and it was a happy atmosphere. Kind regards

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Review from M T (Son of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience

Our experience of Rastrick Hall was very good. Our father appeared to be very happy and was well looked after by the caring staff.

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Review from Linda W (Daughter of Resident) published on 7 August 2015
Submitted via Postal Card • Report

Overall Experience

All the family felt happy mother was in the home whilst central heating was fitted. Mums room was clean and nice, she got on with the staff looking after her. The food was good, mother being a drinker said "They should have a bar.". I think she though she was in a hotel. We took whisky in for mum and

they gave her some every night. We all think the home did a good job looking after mother.

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Rastrick Hall & Grange

Care Provided by Rastrick Hall & Grange

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Funding & Fees Guide for Rastrick Hall & Grange

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