I cannot praise the staff at Sandholme Fold enough
S G (Daughter of Resident)
The staff were extremely caring and made us all as a family feel welcome.
Judith L (Daughter of Resident)
A big thank you to all the staff for the amazing work you do at Sandholme Fold.
Kayley E (Granddaughter of Resident)
Colleagues at Sandholme Fold will be happy to discuss our weekly fees with you and what our fees include.
Visitors are welcome at Sandholme Fold.
Onsite parking is available, including disabled spaces.
Sandholme Fold has a Review Score of 9.7 (9.656) out of 10, based on 34 reviews in the last 2 years. Over all time Sandholme Fold has 58 reviews.
Review from G H (Resident) published on 29 January 2025
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Review from Maureen D (Resident) published on 28 January 2025
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Review from S G (Daughter of Resident) published on 12 November 2024
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Review from Judith L (Daughter of Resident) published on 25 October 2024
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Review from Kayley E (Granddaughter of Resident) published on 10 October 2024
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Review from George G (Son of Resident) published on 2 October 2024
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Review from J M (Daughter of Resident) published on 30 September 2024
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Review from M C (Resident) published on 24 September 2024
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Review from S D (Resident) published on 24 September 2024
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Review from M M (Niece of Resident) published on 19 September 2024
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Review from K C (Daughter of Resident) published on 18 September 2024
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Review from L A (Daughter-in-law of Resident) published on 13 September 2024
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Review from Khardine B (Mother of Resident) published on 22 August 2024
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Review from Michelle W (Friend of Resident) published on 22 August 2024
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Review from T M (Niece of Resident) published on 15 August 2024
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Review from Karen B (Daughter of Resident) published on 10 August 2024
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Review from Helen H (Daughter of Resident) published on 2 August 2024
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Review from Martin F (Son of Resident) published on 2 August 2024
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Review from A C (Son of Resident) published on 31 July 2024
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Reply from Jacky Byrne, Manager at Sandholme Fold
Thank you for taking the time to review Sandholme Fold and we are pleased that you rate our staff as excellent. It's our pleasure to care for your mother and we're very pleased that we provide you with support and that you would recommend our home. Thank you for the feedback on activities in the afternoon, we now have a dedicated colleague who helps us organise activities for our residents to partake in. My door is open to discuss all aspects of Sandholme Fold.
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Review from Carol C (Resident) published on 29 July 2024
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Reply from Jacky Byrne, Manager at Sandholme Fold
Thank you for taking the time to review Sandholme Fold and we are pleased you rate our overall experience as excellent. I'm glad you feel our team are helpful. My door is always open to discuss all aspects of care at Sandholme Fold.
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The Review Score of 9.7 (9.656) out of 10 for Sandholme Fold is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.656 for Sandholme Fold is calculated as follows: ( (284 Excellents x 5) + (98 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 401 Ratings = 4.656
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sandholme Fold is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 May 2018
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