Barchester Spen Court Care Home

Railway Street, Heckmondwike WF16 0ND
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9.8 127 Reviews
  • Barchester Spen Court Care Home, Heckmondwike
Spen Court is a modern, care home with views of the Spen Valley Greenway with residential and dementia care units and a team of professional care staff tending to resident needs. The home offers palliative, dementia, respite and residential care.

Bedrooms at Spen Court are set across two floors, while each floor has its own living room and dining room, allowing residents to relax and socialise.

The home is surrounded by its own landscaped rockery garden and a popular patio area outside the ground floor dining room, while residents can easily access and be involved with their local community.

Care workers help residents to arrange their rooms how they wish, to help them feel at home.

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Care Provided by Barchester Spen Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula Pearson (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Barchester Spen Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,311

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Spen Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home has limited parking on-site.


Barchester Spen Court Care Home Reviews (127)

Total of 127, showing 1-20
9.8

Barchester Spen Court Care Home has a Review Score of 9.8 (9.758) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Spen Court Care Home has 127 reviews.

Overall Experience

  • 94
  • 32
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Date Published

127
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Review from S J (Son of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was really going down hill fast and needed extra care which we couldn't provide at home , after five weeks at Spen Court she is blooming
Up & dressed eating regular beautifully cooked meals she has a new interest in life & what is going on around her
The staff are marvellous & can't do enough
for her
As a family we would recommend Spen Court to anyone with an elderly relative who needs extra care

Reply from Paula Pearson, GM at Barchester Spen Court Care Home

Thank you so much for your lovely review.I am so pleased that mum is doing so well and has found a new lease of life. The staff all do amazingly well and actively promote a positive sense of wellbeing throughout the home to all our residents.Thank you once again i always appreciate feedback.


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Review from B J (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had become uninterested and lost her appetite and was visibly going down hill. No energy and generally couldn't be bothered. Within the first week she had perked up and was eating again, not much at a time, but always made from fresh ingredients. She was also given her tablet at the right time
and encouraged to take them

Reply from Paula Pearson, General Manager at Barchester Spen Court Care Home

Thank you for your review - we appreciate your feedback which we always welcome. My team really do make a positive difference thank you


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Review from Michael S (Friend of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting a dear friend that went into Barchester Spen Court Care Home. Since my last visit, I have seen a large difference in her, she seems much happier and healthier, it's a bit of weight off my mind that she is being cared for and getting back to her old self and I am sure she will go from strength
to strength from now on.

Reply from Jane Longstaff, On behalf of Spen Court at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Christine H (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very welcoming, efficient and pleasant. Mum's room was nice and had en-suite facilities, Barchester Spen Court Care Home is a nice place to walk into. Mum said the food was very good. She wants to return when we need care services again and we will arrange it. Nothing is too much for the
staff when you ask them questions. A very good care home.

Reply from Paula Pearson, GM at Barchester Spen Court Care Home

Thank you for your lovely review - it is appreciated. I am delighted that your mum enjoyed her stay with us, it was a pleasure. We all look forward to her returning in the future.


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Review from M F (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Spen Court Care Home was excellent in every respect. Standards are very high in all areas and we were particularly touched by the great kindness shown not only to my mother but to our whole family. Thank you very much.

Reply from Paula Pearson, General Manager at Barchester Spen Court Care Home

Thank you for your lovely review, we all really appreciate your comments.


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Review from S F (Son-in-law of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has a welcoming and friendly atmosphere - all staff and management made every effort to put us at ease. I can't praise the staff enough for the care and attention given to my mother-in-law.

Reply from Paula Pearson, General Manager at Barchester Spen Court Care Home

Thank you for your kind comments, they are appreciated.


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Review from A J (Son of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a friendly atmosphere when I visit the home. The staff are very friendly too. They really look after my mum with all her needs.

Reply from Jane Longstaff, On behalf of Spen Court at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Dorothy D (Resident) assisted by family/friend published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful and kind. Always friendly and considerate.
I found them very helpful, nothing was too much trouble.

Reply from Paula Pearson, GM at Barchester Spen Court Care Home

Thank you for your lovely review, I am very proud of all my staff team who deliver great care and support for all our residents. We look forward to you returning for another stay in the future.


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Review from D G (Son of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything seems to be satisfactory and the only problem we can see is the home could do with a good full-time cook.

Reply from General Manager Paula Pearson, G M at Barchester Spen Court Care Home

Thank you for your positive review. Our chefs deliver a lovely variety of meals and snacks and the dining experience is continually observed to ensure the quality is of a high standard, feedback from residents supports they enjoy their meals. Thank you again for taking the time to complete your review, we do appreciate the feedback.


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Review from J H (Son of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic!

Reply from Paula Pearson, GM at Barchester Spen Court Care Home

Thank you for your lovely review, we really appreciate the feedback and I too think the team are fantastic!


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Review from Susan T (Wife of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, very welcome.

Reply from Paula Pearson General Manager, GM at Barchester Spen Court Care Home

Thank you for your positive review, it is appreciated.


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Review from G B (Cousin of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I've visited I feel welcome. Everybody is very helpful. Clean, tidy, and friendly. Menus look appetising. The resident seems as happy as he could be under the circumstances.

Reply from General Manager Paula Pearson, GM at Barchester Spen Court Care Home

Thank you for your lovely review it is appreciated. We continually aim to provide a welcoming, friendly home-from-home experience for all our residents and visitors and I am delighted that everyone has been very helpful during your visits.


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Review from Ryan B (Grandson of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Spen Court are excellent!
Coming to visit my grandma here feels like I am visiting her actual home. The care is totally personal to each individual that I have witnessed.
Staff know family members by name and welcome and include families with activities and go above and beyond to cater
for individual needs.

Reply from General Manager Paula, GM at Barchester Spen Court Care Home

Thank you for your review - we really appreciate your lovely comments. We continually aim to deliver a totally person-centred approach in all that we do to ensure we deliver the best care and support possible. It has been a pleasure looking after your grandma.


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Review from Clare B (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Barchester Spen Court Care Home for respite following a fall at home. From the minute my mum went into Spen Court, we were treated with respect and compassion. My mum is still in Spen Court but still hoping to return to her own home. The staff there are amazing, they work together very
professionally but also as one, making visiting and the stay for Mum a welcoming experience. Well done to everyone who works at the home, I wouldn't change the staff and care at all. Fantastic teamwork.

Reply from Paula, General Manager at Barchester Spen Court Care Home

Thank you for your lovely comments, they really do mean so much to all the team here at Spen Court. We love having your mum stay in the home and part of that care home experience is also getting to know the families as well. Thank you again for the positive feedback, it is appreciated.


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Review from Elaine F (Niece of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every visit warming, welcoming staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Paula S (Daughter of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff who are very caring - the staff are very welcoming! I enjoy visiting my mum and having a chat with the residents and staff.
My mum has only just joined the home but it already feels like home when we visit her. A huge thank you to all the staff are Barchester Spen Court Care Home!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Mark H (Son-in-law of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff members are hardworking and deserve a massive pay rise for what they have to put up with. The costs for the home/care are so very high that you charge but you pay the staff as little as possible. Reward your staff better, you wouldn't do the job yourself.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Olivia S (Granddaughter of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and have made the transition for not only my grandma but us, as a family, simple and easy. They have welcomed us all!
Could not ask for better members of staff to care for my grandma, they cannot do enough. They deserve a pay rise. They care for all residents like family members
rather than just part of their job. I enjoy coming to the care home. Cannot thank them enough! The staff are an asset to Barchester and make this care home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Elaine W (Niece of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Barchester Spen Court Care Home is excellent. The staff are very welcoming and helpful. Their standard of care is exceptional and they do everything to make your visit a comfortable experience, helping where necessary.

Reply from General Manager at Barchester Spen Court Care Home

Thank you, Elaine, for your lovely review, we try our best to ensure a lovely, homely feel is provided along with the fabulous care my team delivers.


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Review from Tracy N (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum went into Barchester Spen Court Care Home for one week of respite care. We chose it because of the location and having a visit, it seemed like the perfect fit however during her stay, though she was well fed and generally cared for, she hadn't been showered other than by my sister-in-law and
was in the same clothes for five days which she appeared to have slept in. Once here, I discovered she had no underwear on. Whilst I appreciate she can't be made to do things, I do believe some encouragement is needed.

Reply from Feedback Team, The Feedback Team at Barchester Spen Court Care Home

Thank you for taking the time to write us a review. We’re pleased to hear you were happy with mum’s overall care, but we’re really sorry to receive this feedback around mum’s personal care during her short stay with us. We understand these issues weren’t flagged to the home or our Feedback team during your mum's stay with the home, and we’d really like to talk them through with you. We’d like to reassure you our team does their best to encourage all residents when it comes to any personal care we deliver. If there ever is a time where a resident declines the team’s support, they will of course try other ways but will make sure they do not upset or distress any resident. If you would like to further talk this through with the team, please contact us at feedback@barchester.com. Kind Regards, Customer Feedback Team


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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Barchester Spen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Barchester Spen Court Care Home is calculated as follows: ( (277 Excellents x 5) + (45 Goods x 4) + (14 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 339 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Spen Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Paula

Paula Pearson

Job Title: General Manager

Joined: 2023

Hi, my name is Paula, and I am the General Manager here at Spen Court.


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I joined the home in June 2023. I qualified as a general nurse in 1991 starting my career in the NHS for the first year before moving to the private sector in 1993, where I have been managing residential and nursing homes ever since


I have 30 years of experience working with older persons and those living with dementia and am passionate about ensuring all of our residents receive the best possible care and experience. I and my team look forward to welcoming you to our home.


I look forward to welcoming you to our home.


Nikki

Nikki Smith

Job Title: Deputy Home Manager

Hi, my name is Nikki, I have been the Deputy Manager here at Spen Court since May 2024 however I have worked at Spen Court for over 14 years both as a senior carer and then as a Team Leader.


I strive to improve the quality of life for our residents to make their day as full and comfortable as possible. I use my skills and knowledge to help develop the care team, and I am also one of the home’s Dementia champions.


I have built good relationships with residents, relatives and the team, over the many years I have been at Spen Court. I look forward to welcoming you to our home.


Keri

Keri Young

Job Title: Home Administrator

I have worked at Spen Court since November 2008, I deal with all aspects of the administration in the home to ensure it runs smoothly, and I have built good relationships with residents, relatives and the team.


I enjoy every day at Spen Court and love my job.


Elizabeth

Elizabeth Lindsay

Job Title: Home Receptionist

Hello, my name is Elizabeth, I am the receptionist here at Spen Court.


As a Receptionist, I greet visiting friends and families, Professionals potential new residents and their loved ones when I do a show round of our home. I love meeting people and making them feel welcome in the home.


Angela

Angela Blackburn

Job Title: Activities Lead

My name is Angela and I am the Head Activities Coordinator here at Spen Court. I get so much satisfaction out of knowing I have made a difference in people’s days and have filled the home with a sense of community and happiness.


We feel it is important to build community connections and maintain our resident’s social interaction outside the care home.


We ensure we deliver a person-centred program of events and activities and build strong relationships with our residents, their families and friends.


Frequently Asked Questions about Barchester Spen Court Care Home

What types of Care is Barchester Spen Court Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Spen Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barchester Spen Court Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Barchester Spen Court Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Spen Court Care Home to the centre of Heckmondwike?

0.5 mile(s) as the crow flies, distance by road may be significantly further.