Barchester Spen Court Care Home

Railway Street, Heckmondwike WF16 0ND
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9.8 127 Reviews
Spen Court is a modern, care home with views of the Spen Valley Greenway with residential and dementia care units and a team of professional care staff tending to resident needs. The home offers palliative, dementia, respite and residential care.

Bedrooms at Spen Court are set across two floors, while each floor has its own living room and dining room, allowing residents to relax and socialise.

The home is surrounded by its own landscaped rockery garden and a popular patio area outside the ground floor dining room, while residents can easily access and be involved with their local community.

Care workers help residents to arrange their rooms how they wish, to help them feel at home.
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Care Provided by Barchester Spen Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula Pearson (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Barchester Spen Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,311

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Spen Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home has limited parking on-site.


Barchester Spen Court Care Home Reviews (127)

Total of 127, showing 21-40
9.8

Barchester Spen Court Care Home has a Review Score of 9.8 (9.758) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Spen Court Care Home has 127 reviews.

Overall Experience

  • 94
  • 32
  • 1
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Date Published

127
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8
29
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Review from Jo N (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with Spen Court. The staff are all lovely. Everything is dealt with very professionally. Mum is taking a while to settle in, but the staff are so patient with her. Mum is also being encouraged to use her walking frame, which is great for her. The rooms are lovely, with plenty of
room and storage and a fantastic ensuite tool. All in all, I am happy that Mum is in very safe hands.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A A (Friend of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely care home with the best care staff who really care. My aunt settled in from the word go and will definitely be back in the coming weeks for sure.
The new manager couldn’t have been more accommodating and supportive, you can see the dedication and this makes all the difference. Lots of
good food on offer, the chef makes wonderful cakes - there is always one when we stop in the cafe area which is a lovely touch. High-quality care, all staff are warm and welcoming and the home is lovely and clean. Couldn’t ask for more.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Joan P (Sister of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that work in the care home are kind, caring and always have a smile for you and cannot do enough to help if it's needed.
Cannot praise them enough.
Don't know management - she doesn't do activities.
No idea about the costs.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sue S (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Spen Court in 2019. The staff are amazing, so kind and caring towards Mum and always there for me to chat with if I have any concerns, and nothing is too much trouble. Mum is always well looked after and cared for.

Reply from Paula, GM at Barchester Spen Court Care Home

Thank you for your lovely review; the staff team all aim to deliver good care in a lovely environment which is reflected in the lovely comments and reviews we receive. Thank you.


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Review from Mandy R (Daughter-in-law of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The first thing I must say is, what a fantastic receptionist you have at Spen Court. She's warm, welcoming and very helpful in every way. She always goes the extra mile for you. She's always watching what's going on whilst doing her own work. My dad is blind and I find that sometimes the carers forget
this e.g the hot weather they have had, they had jugs of juice and cups but my dad cannot see where they are and on many occasions, Dad has not got a drink. When we get him one he drinks it in one go because he's thirsty. Please look into it. Not good enough.

Reply from General Manager, GM at Barchester Spen Court Care Home

Thank you for your lovely comments in relation to our receptionist, she does an amazing job, as do all the team. I will certainly look into your comments regarding the drinks and we always aim to improve our service.


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Review from Angela G (Daughter of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-mum has been resident for six months and has always been well cared for by carers and staff who are warm, caring and respectful. Nothing is too much trouble with regards to my step-mums’ requirements. She is encouraged to interact with other residents and take part in daily activities. She has
been happy and content since moving into Spen Court and has chosen to stay long term and not return to her home with a care package. I am confident in the care provided and always made to feel very welcome when I visit.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P S (Son of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife and I first had a look around Spen Court.
We were absolutely blown away by what we saw.
Mum is happy there and the staff can't do enough for each resident.
Spen court is clean, tidy and always well presented.
Would highly recommend Spen court to anyone.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sally H (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Spen Court earlier this year after he was finding it increasingly harder to look after himself at home.
As a family, we were made to feel immediately welcome by the staff. My sister and I both live some distance from Spen Court so therefore telephone frequently to get news about
Dad. Our telephone calls are always dealt with, with friendliness and efficiency. Nothing is ever too much trouble.
We are happy with Dad's personal care. He has been able to personalise his room with pictures and ornaments which have helped him feel settled.
The accommodation is of a high standard.
The daily menus are varied but unfortunately, the food is not always to his taste. Some meals he has difficulty eating as he best manages a soft diet.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Lyndsey H (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad originally came to Spen Court for respite and was converted to a permanent resident. The home was lovely as were the people. They always listened to any problems and acted where necessary. Dad was much happier when he moved rooms. He enjoyed lovely food and was persuaded to join activities whilst
he was a resident. Sadly he unexpectedly passed in the home shortly after and I couldn't praise the staff more for how it was handled. They were so caring about organising things and dealing with family that night.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Condolences to you and the family at this difficult time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Valerie P (Wife of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care my husband has received and also the support I am given.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A S (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Spen Court in January 2021 after hospital admission for Covid. Totally brilliant care at a difficult time. Mum soon gained the two stone she had lost due to the nutritious food. Initially, very difficult as Mum just wanted to go home! The manager and staff were very supportive, going
to great lengths to arrange an overnight stay, and when that wasn't successful, we organised an assisted living apartment. Mum decided a few days before moving in that she needed the care and security that she received at Spen Court. The relief for the family was enormous, and Mum has settled brilliantly, making lots of friends and enjoying our time together. The support and help we have received with recent hospital appointments and stoma products have been so professional and reassuring for both Mum and myself.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review. we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from V C (Wife of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband went into Spen Court from hospital one year ago. It was a challenging time because of Covid, I was not able to visit for a few weeks. The staff were excellent, keeping me informed as to how he was settling. When I was able to visit, I was amazed to see how calm, settled and content he was.
I asked him if he was happy, he gave me a big smile and said yes. Spen Court is a lovely home, always a friendly welcome from all staff. Nothing is too much trouble. Thank you all for the excellent care.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review. we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jane S (Daughter of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is a very friendly and kind environment. All the staff know my dad very well and treat him with the greatest care and respect. They will always tell me of any problems and will listen and act on any concerns I may have. They always have time to listen to me and are there for me as much as for
Dad. It is like a large family, and my dad is happy and well cared for.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from R S (Son of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently made my first visit to see dad in Spen Court as I live out of the area and my sisters had settled him in.
I was so pleased to see how content and happy he was. I spent several hours in his room and in that time the attentive staff checked on him several times and everyone I met was so friendly.
I left feeling relieved and happy that my dad is in such a lovely home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Julie K (Daughter of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has Alzheimer's and after our Mum died 2 years ago it was becoming increasingly difficult to give Dad the care and attention he needed living alone. After various falls and stays in hospital, my siblings and I made the difficult decision to look around at care homes. My sister and I looked
around ones close by and the one that stood out with warmth, care and love was Spen Court. The brilliant staff were so helpful with the smooth transfer from hospital into his own very well-appointed and cheery room. Dad seems to have settled in really well, enjoys his amazing meals (I'm moving in looking at the menus!), and the care he is given is second to none. He always looks clean, well-fed and cared for. The staff are so patient, we couldn't have wished for any better care. Such a relief! But most important to us is that our lovely Dad is smiling so much more - the angst has disappeared from his face. Thank you Spen Court!

Reply from Sarah Sykes, General Manager at Barchester Spen Court Care Home

Thank you for your kind words, I will pass on your comments to the team.


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Review from Anne H (Daughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has only been in Spen Court for three weeks but the fantastic staff have managed to put a smile on his face. The staff are always professional but always have time for a chat and put our minds at rest if we have any concerns. The management and staff have made our dad's transition into the care
home as smooth as could be. We would definitely recommend Spen Court if you want your loved ones to feel like they belong to one big happy family.

Reply from Sarah Sykes, General Manager at Barchester Spen Court Care Home

Thank you for your lovely comments these are much appreciated and will be passed on to all the team.


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Review from M N (Daughter-in-law of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. The staff are so friendly and welcoming, nothing is too much trouble. They are great with residents and family. It's the best place and couldn't have found anywhere as nice as this. My mother-in-law is so happy and she's really settled it's a delight to see her so happy. The staff
are so friendly and helpful and couldn't have asked for better staff. Thank you for looking after my mother-in-law.

Reply from Sarah Sykes, General Manager at Barchester Spen Court Care Home

Thank you for your lovely comments, I will pass this on to the team at Spen Court.


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Review from M T (Wife of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Spen Court for 10 weeks. During that time he has received nothing but kindness from all of the staff. They are always cheery and keep me completely informed of everything. I would recommend Spen Court to anyone.

Reply from Sarah Sykes, General Manager at Barchester Spen Court Care Home

Thank you for your review, i will pass on your comments to the team.


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Review from Ronald H (Husband of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Modern, well-designed, purpose-built care home. Very good facilities. Pleasant, helpful receptionist. Staff pleasant and friendly. Often available to help residents access bedrooms and people's possessions.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P O (Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not wish for a better care home. The staff are first class and very helpful. Please reserve a place for me when the time comes.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Barchester Spen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Barchester Spen Court Care Home is calculated as follows: ( (277 Excellents x 5) + (45 Goods x 4) + (14 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 339 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Spen Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Top 20 Large Care Home Groups 2025

Recipient: Barchester Healthcare Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Barchester Healthcare Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Barchester Healthcare Ltd

Date: Tuesday 28 Feb 2023 More details

News (49) & Events (0)

News

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Previous Events

Meet the Team (5)

Paula

Paula Pearson

Job Title: General Manager

Joined: 2023

Hi, my name is Paula, and I am the General Manager here at Spen Court.

Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.

I joined the home in June 2023. I qualified as a general nurse in 1991 starting my career in the NHS for the first year before moving to the private sector in 1993, where I have been managing residential and nursing homes ever since

I have 30 years of experience working with older persons and those living with dementia and am passionate about ensuring all of our residents receive the best possible care and experience. I and my team look forward to welcoming you to our home.

I look forward to welcoming you to our home.

... Read more
Nikki

Nikki Smith

Job Title: Deputy Home Manager

Hi, my name is Nikki, I have been the Deputy Manager here at Spen Court since May 2024 however I have worked at Spen Court for over 14 years both as a senior carer and then as a Team Leader.

I strive to improve the quality of life for our residents to make their day as full and comfortable as possible. I use my skills and knowledge to help develop the care team, and I am also one of the home’s Dementia champions.

I have built good relationships with residents, relatives and the team, over the many years I have been at Spen Court. I look forward to welcoming you to our home.

... Read more
Keri

Keri Young

Job Title: Home Administrator

I have worked at Spen Court since November 2008, I deal with all aspects of the administration in the home to ensure it runs smoothly, and I have built good relationships with residents, relatives and the team.

I enjoy every day at Spen Court and love my job.

... Read more
Elizabeth

Elizabeth Lindsay

Job Title: Home Receptionist

Hello, my name is Elizabeth, I am the receptionist here at Spen Court.

As a Receptionist, I greet visiting friends and families, Professionals potential new residents and their loved ones when I do a show round of our home. I love meeting people and making them feel welcome in the home.

... Read more
Angela

Angela Blackburn

Job Title: Activities Lead

My name is Angela and I am the Head Activities Coordinator here at Spen Court. I get so much satisfaction out of knowing I have made a difference in people’s days and have filled the home with a sense of community and happiness.

We feel it is important to build community connections and maintain our resident’s social interaction outside the care home.

We ensure we deliver a person-centred program of events and activities and build strong relationships with our residents, their families and friends.

... Read more