Barchester Spen Court Care Home

Railway Street, Heckmondwike WF16 0ND
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9.8 127 Reviews
  • Barchester Spen Court Care Home, Heckmondwike
Spen Court is a modern, care home with views of the Spen Valley Greenway with residential and dementia care units and a team of professional care staff tending to resident needs. The home offers palliative, dementia, respite and residential care.

Bedrooms at Spen Court are set across two floors, while each floor has its own living room and dining room, allowing residents to relax and socialise.

The home is surrounded by its own landscaped rockery garden and a popular patio area outside the ground floor dining room, while residents can easily access and be involved with their local community.

Care workers help residents to arrange their rooms how they wish, to help them feel at home.

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Care Provided by Barchester Spen Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula Pearson (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Barchester Spen Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,311

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Spen Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home has limited parking on-site.


Barchester Spen Court Care Home Reviews (127)

Total of 127, showing 41-60
9.8

Barchester Spen Court Care Home has a Review Score of 9.8 (9.758) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Spen Court Care Home has 127 reviews.

Overall Experience

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Review from Sue H (Daughter of Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would always describe Spen Court as my mum's home, not a home! It's the most welcoming, loving place. The staff love my mum and she loves them. I have been in a few homes and although clean, comfortable and warm, none came anywhere near the homely feel of Spen Court. The staff not only care for my
mum, they also give care and special time to us, always thoughtful and kind. To my late dad, this made a very difficult time much easier. The problems we all face now, making visiting our loved ones almost impossible for most people, are very hard but Mum being at Spen Court is a real weight lifted. We know she is loved, happy and so well looked after. We are so lucky and grateful. Please can I say a big thank you to all at Spen Court!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

We are delighted that your Mother settled so well and the reassurances it provided to you as a family. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from T C (Niece of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is an 83-year-old widow who lived alone for almost 30 years before moving into Spen Court. She is fiercely independent but dementia and deafness hampered her ability to look after herself. She rejected all attempts to help her stay at home so when Spen Court offered a room we accepted.
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took her a while to settle in but thanks to the staff who were understanding, patient and kind she soon looked and clearly felt much better. She is not an easy person to deal with and can be difficult and abrupt at times but the staff have accepted her, she is allowed breathing space and they really go to know her. They treat her with sensitivity, respect and in a friendly manner. None of this is done in a formal way it is good-natured everyday care like being a part of a big family.
My auntie likes her room at Spen Court and is safe, healthy and contented. She can be quiet or have company when she wants it. The staff take care of everything so she has no worried and nor do I. I know she is in safe hands.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review and we are delighted to hear that your Aunt has settled. If the team could be of any assistance please do reach out, our Management team operates an open door policy. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J N (Daughter of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been a resident for nearly 4 years, during this time her care has been brilliant. She is happy, calm and accepting of her situation. I made the decision to move her from Birmingham to be near me and from the first evening that we arrived with her staff have been incredible.
I would just
like to thank everyone for making my decision that little bit easier and for making me feel that it was the right one.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Elizabeth H (Daughter-in-law of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been at Spen Court for just over a year. It was a difficult decision for her to go into care. It has taken several months for her to settle but she does seem happy there now. The staff always call with updates such as a change of GP and any changes to her health and are always polite
and friendly. The transition to Spen Court with Barchester seems to have gone smoothly.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review and delighted to hear that your Mother in Law has settled into the home. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Alison S (Daughter of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum only went into Spen Court in May 2020 when I could no longer meet mum's care needs. I have only seen her room twice, the day we both went to visit the home for the first time, the second when I took her in, since then I have seen her 4 times outside and so my contact with mum and the staff has been
via telephone. When I have contacted anyone they have all been caring and understanding of mums needs. Mum herself is content and very happy with the care she receives and she enjoys the food.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review and we are pleased to hear that your Mother has a positive dining experience, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Peter S (Son of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has recently returned to Spen Court after a few weeks in the hospital. The hospital care was not ideal but since returning back to Spen Court her care has markedly improved. She is receiving specialist care for her own special needs and is much more comfortable. All staff members know her
and she knows them which helps her to feel more comfortable. Over the two years that my mother has spent at Spen Court, she has been made welcome. The meals and daily coffee and snacks served to her room are excellent and she is kept tidy and clean.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Nigel H (Son of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following the recent refurbishment of the room and common parts, the home looks really good. My father is settled there, the food is good, the morning and afternoon tea trolley (fruit and cakes) is much appreciated by him. The staff are very friendly and helpful and I understand his care is good.

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Review from Toni B (Daughter of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been here a short while with a couple of hospital stays but during her time here we have found staff and management very caring, helpful and supportive to our mum and us as her family.

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Review from J E (Granddaughter of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of visiting Avery Mews is very positive. The staff are always very friendly and helpful, they treat all residents with the care and respect they deserve. I would highly recommend this care home.

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Review from P W (Son of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is a resident and has improved so much under the care of the very nice staff who she praises highly herself. The care has been second to none. Everyone of the staff are and have been brilliant. Many thanks.

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Review from Jessica W (Granddaughter of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very welcoming and friendly upon entry.
The home is very clean and well kept.
The staff are very caring and helpful.

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Review from K Y (Daughter-in-law of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is looked after by a great team, all the staff at Avery Mews are kind and caring and it is like home from home.

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Review from Janet G (Daughter of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is well cared for with someone always on hand to help him. Care home staff are friendly and welcoming. Whenever we have had any problems and we have discussed them, the staff usually respond quickly. Because he is blind it is difficult to comment on the range of activities because he doesn't
often take part. We feel happy because he is safe and secure and treated with dignity.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Many thanks for your positive comments, the team will be delighted to hear your feedback. Our Magic Moments Club is open to all residents and offers a fun and varied activity programme to suit a range of interests and abilities. Feel free to pop in and see our Home Manager anytime for a chat about activities your Father enjoys that we can him involved in.


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Review from Linda W (Daughter of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a previous bad experience with a care home, Avery Mews is such a refreshing lovely place. The care my Mum gets is fantastic. Nothing is too much trouble and you can approach any member of staff and they will help you with any query you have. I have peace of mind that my Mum is safe, happy and
well taken care of.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Many thanks for your positive comments, it's great to hear how happy you are with your Mums care here at Avery Mews. The team will be very pleased to hear your feedback.


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Review from G S (Son of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Avery Mews is very friendly and my mother seems to be very happy there. The staff are attentive and friendly and the home appears to have a low turnover of staff, which I assume is important in giving the residents a feeling of security.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Thank you for your positive review, we're pleased to hear how happy your mother is here at Avery Mews. Our team are extremely passionate and dedicated to providing the best possible care, they are an asset to our home.


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Review from Jackie S (Friend of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Avery Mews is a wonderful, light and airy building with good furnishings and decoration. There is always a warm and friendly welcome for visitors and the staff are dedicated, reassuring, helpful, caring and supportive to their charges. The only real concern I have is about the security of the residents'
own personal effects, as my friend had only been there a few months before her very expensive diamond ring went missing. I reported it to the staff but very little effort was made to try and establish where it had gone and it has never turned up, though I did a very thorough search of her room myself. She is not allowed out so she couldn't possibly have lost it outside. I know it is unreasonable to expect the staff to be responsible for such items, but I couldn't put it in safekeeping as my friend wouldn't part with it as it had been a present from her late husband. I do think they could have treated my request to find it more seriously and kept me up to date with any results. Nobody mentioned it again after I told them about it.


I also have reservations about the menu provided. Although the food is good quality, I do wonder who is in charge of producing the menu as, the day I stayed for lunch, the choice of the main course was lasagne or chicken curry. Now, as all the residents are old, they complained that they were British and wanted at least one choice of something they knew and liked! I reckon the composer must have been young and has little knowledge of old people's habits.


That said, apart from the expense of the place, I think it is a good place to be if you need it and can afford it.


Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Thank you for taking the time to review our home, we are pleased to hear you find our home to be “wonderful, light and airy” with a warm welcome and that you like our décor. Our team are extremely dedicated and a credit to Avery Mews, they will be pleased to hear your comments. We’re sorry to hear about your friend’s missing ring, we take missing items seriously and there is an ongoing investigation to locate it. With regards to food, we pride ourselves on providing an excellent dining experience, which includes a varied and nutritious menu. We take into account residents’ feedback and suggestions when planning our menus to ensure there is a range of dishes to suit different tastes, and there are always other options available for those who don’t fancy what’s on offer that day. Why don’t you pop along to the next relative’s meeting so we can ensure there are items on the menu that you and your friend will enjoy?


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Review from C S (Nephew of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, welcoming and caring. Residents seem to be well looked after. Activities seem to be depleted. Am told that there was more choice of food a couple of years ago.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Many thanks for your review, it is great to hear that you find our team to be "friendly, welcoming and caring" and that you'd recommend our home to others. At Avery Mews, we pride ourselves on the high level of service that we provide, which includes our dining experience with a tasty, nutritional menu and plenty of options available. Our Magic Moments Club also offers a fun and varied activity programme to suit a range of interests. Why don't you pop in to see our Home Manager on your next visit so we can ensure there are items on the menu that your relative enjoys and activities which they'd like to take part in.


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Review from Helen H (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved my dad from a previous care home, I can honestly say this place is fantastic. Lovely staff, very professional and friendly. The care he receives is second to none. Plenty of activities for all. I have no worries at all about him being here keep up the wonderful work.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Many thanks for your positive review, it is wonderful to hear how pleased you are with your Dad's care and that you find Avery Mews to be 'fantastic'. The team will be delighted to hear your comments.


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Review from Lynne B (Daughter-in-law of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers going the extra mile. Management giving good advice. Mother in Law is very happy and well cared for. All staff polite and helpful. Appreciate coffee and cake!

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Many thanks for your positive review. Here at Avery Mews, we pride ourselves on providing the highest standard of care and service, our team are extremely dedicated and do indeed 'go the extra mile'. We're delighted to hear how happy your Mother-in-Law is here.


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Review from Adrian S (Son of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely well cared for in every way.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Thank you for your positive comments about our home, we are delighted to hear how pleased you are with the care your Mother is receiving here at Avery Mews.


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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Barchester Spen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Barchester Spen Court Care Home is calculated as follows: ( (277 Excellents x 5) + (45 Goods x 4) + (14 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 339 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Spen Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Paula

Paula Pearson

Job Title: General Manager

Joined: 2023

Hi, my name is Paula, and I am the General Manager here at Spen Court.


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I joined the home in June 2023. I qualified as a general nurse in 1991 starting my career in the NHS for the first year before moving to the private sector in 1993, where I have been managing residential and nursing homes ever since


I have 30 years of experience working with older persons and those living with dementia and am passionate about ensuring all of our residents receive the best possible care and experience. I and my team look forward to welcoming you to our home.


I look forward to welcoming you to our home.


Nikki

Nikki Smith

Job Title: Deputy Home Manager

Hi, my name is Nikki, I have been the Deputy Manager here at Spen Court since May 2024 however I have worked at Spen Court for over 14 years both as a senior carer and then as a Team Leader.


I strive to improve the quality of life for our residents to make their day as full and comfortable as possible. I use my skills and knowledge to help develop the care team, and I am also one of the home’s Dementia champions.


I have built good relationships with residents, relatives and the team, over the many years I have been at Spen Court. I look forward to welcoming you to our home.


Keri

Keri Young

Job Title: Home Administrator

I have worked at Spen Court since November 2008, I deal with all aspects of the administration in the home to ensure it runs smoothly, and I have built good relationships with residents, relatives and the team.


I enjoy every day at Spen Court and love my job.


Elizabeth

Elizabeth Lindsay

Job Title: Home Receptionist

Hello, my name is Elizabeth, I am the receptionist here at Spen Court.


As a Receptionist, I greet visiting friends and families, Professionals potential new residents and their loved ones when I do a show round of our home. I love meeting people and making them feel welcome in the home.


Angela

Angela Blackburn

Job Title: Activities Lead

My name is Angela and I am the Head Activities Coordinator here at Spen Court. I get so much satisfaction out of knowing I have made a difference in people’s days and have filled the home with a sense of community and happiness.


We feel it is important to build community connections and maintain our resident’s social interaction outside the care home.


We ensure we deliver a person-centred program of events and activities and build strong relationships with our residents, their families and friends.