Barchester Spen Court Care Home

Railway Street, Heckmondwike WF16 0ND
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9.8 127 Reviews
  • Barchester Spen Court Care Home, Heckmondwike
Spen Court is a modern, care home with views of the Spen Valley Greenway with residential and dementia care units and a team of professional care staff tending to resident needs. The home offers palliative, dementia, respite and residential care.

Bedrooms at Spen Court are set across two floors, while each floor has its own living room and dining room, allowing residents to relax and socialise.

The home is surrounded by its own landscaped rockery garden and a popular patio area outside the ground floor dining room, while residents can easily access and be involved with their local community.

Care workers help residents to arrange their rooms how they wish, to help them feel at home.

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Care Provided by Barchester Spen Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula Pearson (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Barchester Spen Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,311

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Spen Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home has limited parking on-site.


Barchester Spen Court Care Home Reviews (127)

Total of 127, showing 81-100
9.8

Barchester Spen Court Care Home has a Review Score of 9.8 (9.758) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Spen Court Care Home has 127 reviews.

Overall Experience

  • 94
  • 32
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Date Published

127
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8
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Review from Julie H (Daughter of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Avery Mews has provided care for my mum for over four years now. The staff are caring and compassionate. It has a homely atmosphere and a genuine family feel to it. Staff have been supportive through difficult times. It is a very friendly environment and there is a good selection of activities for residents
to participate in.


Staff recently made it possible for my mum to attend a family Christmas party at my house. We are so grateful for the care my mum received on the day. Being able to have my mum at home again was such an amazing feeling. It meant that relatives visiting could see her in a more familiar setting and at Christmas, this was really special.


Reply from Tessa Matthews, Marketing at Barchester Spen Court Care Home

Hi,
Thank you for taking the time to write a review about the care your mum receives at Avery Mews. Reading your comments about Mum being able to get home for a Christmas party is extremely heartwarming.


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Review from A B (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very hard decision to have to put my mum into care. We looked at lots of places but as soon as I stepped into Avery Mews, it was like a hotel - beautiful. Amazing staff, so kind, nothing is too much trouble for them.
Great food, lovely room. I feel so happy my mum is being looked after by
the best. I could not ask for anything more. Thank you to you all so much.

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Review from J H (Brother of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is excellent. The staff are always very welcoming and cheerful, extremely good with my brother - have laughs, giggles and 'pull his leg' which he enjoys.
They always appears to be some form of entertainment for the residents each week. Guests/visitors are always offered refreshments and
served with a smile.

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Review from Jennifer H (Daughter-in-law of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father in law lives here. Staff are fantastic with him. He needs a lot of help and attention. Staff do this great. They also manage to divert him when he gets agitated and tries to go out alone.

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Review from J T (Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recommend.

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Review from L E (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant, clean surroundings, food is home cooked and staff from cleaners, cooks, carers and office staff are all welcoming. They know each resident and ensure their care and safety at all times.
Mum has struggled with her transition into full-time care but the staff have been very supportive in making
mum welcome and feel safe.

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Review from P H (Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A team of 3 carers per shift rather than 2 makes a significant difference to both staff and residents.

Reply from Alison Geddes, Marketing Administrator at Barchester Spen Court Care Home

Thank you very much for your feedback on Avery Mews. As always, our home manager has an open door policy and should you wish to discuss anything further, would be happy to speak with you at your earliest convenience.


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Review from Christina H (Daughter of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is happy here he always says he is well looked after.
I feel confident if there are any problems they will get in touch with me.

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Review from Ann H (Friend of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care received by my friend was very good especially in the first week after which she developed a water infection. This was no one's fault, however, my friend only had 1 shower during her 2-week stay. Personal hygiene did not seem a high priority. My friend then seemed confused and paranoid. The
management were wonderful when explaining these side effects.

Reply from Rebekah Saint, Marketing Executive at Barchester Spen Court Care Home

Thank you for taking the time to review us, the team will be very pleased to hear you found the care at Avery Mews ‘very good’. We always try to respect the wishes and dignity of anyone staying in our home. The home manager, Sarah Sykes, has looked at your friend’s records which show she declined multiple offers for a shower, which the team felt needed to be respected. Again, thank you for your kind words about the management and as always if you wish to discuss any issues further, our home manager’s door is always open.


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Review from D S (Husband of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall standard of care is excellent. Can't fault any of the care given.
Staff always helpful, kind and caring.

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Review from Steve H (Son-in-law of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avery Mews is a very caring homely place, giving a very safe environment. My Mum in Law is very happy. She is well looked after by staff who are genuinely kind and caring. Nothing is too much trouble. The home is very much home from home. It is a well designed attractive home with good facilities. There
are activities and outings. Lovely home cooked food and tasty cakes (mum's favourite bit). Avery was a stand out home when we were looking for the right place for Mum. It is not an easy thing to pass your loved ones into the care of others, but Avery was a very good choice. 1st Class!

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Review from Beryl D (Sister of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy when I visit my sister to see she is happy and so well looked after. I feel Avery is the best place she could be now at nearly 90. She is now unable to look after herself and her husband of 62 years has sadly now passed away. As her dementia gets worse, it is sad to see her slipping away.
But, with the love and care given at Avery she is able to smile. She is having a quality of life now, which we never expected. We feel the lovely staff at Avery have given her that. They bring out something in her we thought was lost - thank you!

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Review from Richard T (Son-in-law of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been very happy with my mother-in-law's care at Avery Mews. The staff are always welcoming and happy to help. My mother-in-law is treated as family and not a resident.

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Review from Brian S (Husband of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Avery Mews for just over 2 years and the care she gets is excellent.
The games and things the staff help her to participate in is very good. The choir on Thursday is top rate including a lot of fun with the two carers who run the choir. My wife is helped to join in with all the
activities going on. This helps to keep her happy which is very important to me. All in all a job well done by all the staff.

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Review from Patricia W (Daughter of Resident) published on 31 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first respite care I had arranged for my mother who suffers from dementia. On a visit to the home, I was impressed by the high standard of cleanliness and decor in the home. There were plenty of carers and cleaning staff on duty. The residents and their clothing were also very clean. I
was shown around the home and greeted warmly by the friendly and knowledgeable staff.


When the manager came to our home to carry out her assessment for my mother's care plan, she was very friendly and professional. She assured me my mother would be well looked after.


My mother has spent 10 happy days in respite. She has been extremely well cared for - kept scrupulously clean, laundry is done daily, assisted with all her care needs by warm and kind professionals. The staff were sorry to see my mum leave and she told me she had had a lovely time.


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Review from Steve H (Son of Resident) published on 14 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became concerned for his care in his previous home and saw Avery Mews in the paper and asked me to get him a visit and moved. The manager was so helpful and organised a visit and dad liked the place so much. When a room came available the manager arranged the transfer as I live so far away. The
move went smoothly and he was soon settled in his new room. The care he received immediately made him more settled and he always had nice things to say about the staff! Although he didn't eat much, the food was 100% better. The whole environment was so much better and as I say he felt safe. Unfortunately, for my dad aged 96, his stay was shortlived due to his various ailments which suddenly took a turn for the worse. He was soon to pass away, but the staff took care of him so well in his final hours. My sister and I have been made to feel so welcome back at the home and I don't live near but my sister does and knows she will always be welcome. Dad missed out.

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Review from Cynthia C (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to take mother for respite care on the 30th April 2017. After assessment by the manager, she was accepted into Avery Mews Care Home where my mother was very well looked after and made perfectly at home there by the care staff. She was there til the 16th May 2017 when she passed away peacefully.

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Review from Sue R (Daughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about Avery Mews is a very high standard. The manager is extremely friendly and does an excellent job. All the staff seem to genuinely care for the residents and nothing is too much trouble. The building is more like a hotel and the food/restaurant is top quality.
At last, we feel Mum is
receiving excellent care and when we leave her we know we don't have to worry.
Mum is very happy here and that means everything.

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Review from David (Son of Resident) published on 16 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum's admission in November 2016, it has been clear that an ethos of compassion and respecting individual needs pervade all aspects of care in what has become Mum's home. All staff clearly strive to understand and meet the specific needs of each individual resident and there is a real sense that
everyone is cared for, not just physically but also psychologically and emotionally in an effort to enable their transition to this new life that, many like my mum did not find easy.
More recently the excellent care given to Mum since admission has been further extended to myself and the rest of her family as we strive to deliver the best possible end of life care for her. My mum has been a very important person in my life and that of my siblings and her grandchildren; we have never wanted anything but the best for her care and have felt really lucky to have found a team and home that have always gone the extra mile to ensure that this wish can and has become a reality.

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Review from Claire B (Daughter of Resident) published on 18 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good home, supportive staff and care home manager. Staff listen to concerns and act upon them. The home is accommodating to individual needs and change routines to care for individuals within the home.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Barchester Spen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Barchester Spen Court Care Home is calculated as follows: ( (277 Excellents x 5) + (45 Goods x 4) + (14 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 339 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Spen Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Paula

Paula Pearson

Job Title: General Manager

Joined: 2023

Hi, my name is Paula, and I am the General Manager here at Spen Court.


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I joined the home in June 2023. I qualified as a general nurse in 1991 starting my career in the NHS for the first year before moving to the private sector in 1993, where I have been managing residential and nursing homes ever since


I have 30 years of experience working with older persons and those living with dementia and am passionate about ensuring all of our residents receive the best possible care and experience. I and my team look forward to welcoming you to our home.


I look forward to welcoming you to our home.


Nikki

Nikki Smith

Job Title: Deputy Home Manager

Hi, my name is Nikki, I have been the Deputy Manager here at Spen Court since May 2024 however I have worked at Spen Court for over 14 years both as a senior carer and then as a Team Leader.


I strive to improve the quality of life for our residents to make their day as full and comfortable as possible. I use my skills and knowledge to help develop the care team, and I am also one of the home’s Dementia champions.


I have built good relationships with residents, relatives and the team, over the many years I have been at Spen Court. I look forward to welcoming you to our home.


Keri

Keri Young

Job Title: Home Administrator

I have worked at Spen Court since November 2008, I deal with all aspects of the administration in the home to ensure it runs smoothly, and I have built good relationships with residents, relatives and the team.


I enjoy every day at Spen Court and love my job.


Elizabeth

Elizabeth Lindsay

Job Title: Home Receptionist

Hello, my name is Elizabeth, I am the receptionist here at Spen Court.


As a Receptionist, I greet visiting friends and families, Professionals potential new residents and their loved ones when I do a show round of our home. I love meeting people and making them feel welcome in the home.


Angela

Angela Blackburn

Job Title: Activities Lead

My name is Angela and I am the Head Activities Coordinator here at Spen Court. I get so much satisfaction out of knowing I have made a difference in people’s days and have filled the home with a sense of community and happiness.


We feel it is important to build community connections and maintain our resident’s social interaction outside the care home.


We ensure we deliver a person-centred program of events and activities and build strong relationships with our residents, their families and friends.