Private fees are consistent for all care needs, we are a Dementia friendly home and offer full support for both residential and residents living with Dementia. The home accepts local authority and does not have a top up. Included in the fees are the care given, and all food and activities. Residents are required to pay for podiatry, hairdressing, toiletries, newspapers etc, and a hairdresser visits the home once a week and podiatrist every 5-6 weeks.
Longroyds & Pilling House Care Home has a Review Score of 9.4 (9.435) out of 10, based on 9 reviews in the last 2 years. Over all time Longroyds & Pilling House Care Home has 34 reviews.
Review from S E (Daughter of Resident) published on 15 January 2019
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Review from Jackie (Daughter of Resident) published on 9 November 2018
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Review from David A (Son of Resident) published on 5 October 2018
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Review from D C (Daughter of Resident) published on 20 September 2018
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Review from Jess M (Granddaughter of Resident) published on 19 July 2018
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Review from Joan H (Daughter of Resident) published on 19 July 2018
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Review from K V S (Friend of Resident) published on 19 July 2018
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Review from Andrew S (Son of Resident) published on 6 June 2018
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Review from Terry M (Husband of Resident) published on 14 February 2018
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Review from Gordon (Son of Resident) published on 30 January 2018
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Review from Janet H (Daughter of Resident) published on 11 July 2016
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We looked at many different Care Homes, but as soon as we visited Longroyds, we knew it was the right place for mum. The staff were very welcoming, the Home felt comfortable, relaxed and very homely, nothing pretentious about it at all. I now feel I've got my mum back, she has settled well, I know she is safe and above all, very well cared for - many thanks to all at Longroyds .
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Review from Christine O (Daughter of Resident) published on 21 June 2016
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Review from Deborah K (Daughter of Resident) published on 15 June 2016
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Review from Peter M (Power of Attorney of Resident) published on 14 June 2016
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The Review Score of 9.4 (9.435) out of 10 for Longroyds & Pilling House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.670 for Longroyds & Pilling House Care Home is calculated as follows: ( (73 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 106 Ratings = 4.67
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.765 Points relating to the number of positive Reviews for Longroyds & Pilling House Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 9 Positive Reviews ÷ 10.4 = 0.865
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Feb 2023
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