Garlands

27 Church Street, Heckmondwike WF16 0AX
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9.1 7 Reviews
  • Garlands, Heckmondwike
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Care Provided by Garlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Mr & Mrs D Bolland
  • Person in charge
  • Linzi Bolland (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (10)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Garlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Garlands Reviews (7)

9.1

Garlands has a Review Score of 9.1 (9.092) out of 10, based on 4 reviews in the last 2 years. Over all time Garlands has 7 reviews.

Overall Experience

  • 7
  • 0
  • 0
  • 0
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Date Published

7
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Review from P F (Sister-in-law of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law lived at Garlands for 11 years. My sister-in-law also lived there until 2017.
My brother-in-law wasn't always the easiest of residents to deal with, the carers were wonderful with him and he never wanted to move to another care home. My sister-in-law needed lots of help, my brother
did end of life. Carers at Garlands couldn't have done more for both my relatives. The food at Garland's top marks. Lots of activities going on in the care home exercise class, baking, crafts, gardening, games, singers and entertainers visits, regular trips out shopping, and meal visits to places. Can recommend to anyone looking for a care home.

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Review from Lynne F (Daughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident of Garlands Care Home from December 22 till she sadly passed away in February 24.
She received amazing care from all the staff who treated her like a member of their own family.
The food was always good and well-presented. Mum was a picky eater and was given foods she liked
even if it was different to the menu choice.
The room she had was modern and clean but cosy and welcoming. We were able to visit whenever and stay as long as we wanted.
In the final days we also felt looked after whilst we spent precious time with her.

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Review from Sheila R (Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Garlands since August 2021. The staff are amazing and I cannot thank them enough for the care they provide for me and my husband. The staff must have their own personal problems as people do but they never show it to us, the staff are cheerful and friendly and can take a joke. Nothing
is ever too much trouble for the staff, they go out of their way to make our day. The only issue I have is they put too much custard on my puddings, but the deputy has said she will inform the kitchen staff for me.

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Review from Michael Paul S (Son of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father was a resident at Garlands from Dec 2022 to May 2023 and during this period he received a fantastic level of care from both the management and staff. Nothing was too much trouble. The staff are the real powerhouse behind Garlands and at all times they were friendly, professional and caring.
My father particularly enjoyed his food and staff would go out of their way to ensure that he had his favourite meals. At all times the care was provided with a good sense of humour and really staff were more like extended family members rather than care staff. Cups of tea and coffee were never ending and this was important for him and we knew that he was happy there. The Garlands mantra is 'residents don't live in our workspace, we work in their home' and this totally sums up the care at Garlands. During his final weeks, the level of genuine care he received was simply outstanding and our gratitude and thanks for this is simply immense.

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Review from Bally C (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank and praise the manager and her staff enough for looking after my mum for 20 months.
My mum had dementia and she was so settled in her comfort zone and absolutely adored all the staff.
The staff were amazing with my mum even learnt some Punjabi words to help Mum communicate properly.
Thank
you to the manager and everyone for helping my mum settle well and being amazing with her.

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Review from Donna M (Niece of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family would like to leave a letter of recommendation for the amazing staff at Garlands Residential home. My Aunt had been a resident for over 2 years at this amazing home. They've treated my lovely Aunt like their own family, nothing too much to ask for, exceptionally great care given
in a family orientated atmosphere. My Aunt sadly had a large stroke and she was unable to recover from it. The manager ensured when my Aunt came back home to die, that she died surrounded by her family, not just her actual family but her care home family. We, as a family, can never thank them all enough for supporting us through this and loving us all through it too. Oustanding heroes in our eyes and people we will forever call our friends. Thank you Garlands. I myself have worked in the care sector for many years, I know all about the CQC requirements and the regulations and this care home in my eyes is 10/10.

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Review from Beverley M (Daughter of Resident) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Garlands in January 2018. In summer 2016, she had experienced very sudden onset dementia, Parkinson’s and much reduced mobility, which had made her extremely anxious and distressed. Over the course of 18 months, she stayed in two other CQC - rated ‘good’ local care homes, but neither
appeared able to meet her needs and each asked her to leave. What she needed was some personal attention to make her feel secure, as well as help to walk with a Zimmer frame (which she very much wanted to do but could not do independently). With enormous relief, we eventually found the person-centred care she needed at Garlands. From day one, she was calm and settled. I could barely believe the change in her. I can’t praise the staff highly enough: they are kind, caring and responsive to her needs. My mum feels included in the life of the home, always having someone to talk to and being encouraged to walk, with help. My family is very pleased with the kind and sensitive care she is receiving.

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Current Review Score: 9.1 (9.092)

Overview of Review Score

The Review Score of 9.1 (9.092) out of 10 for Garlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.717 for Garlands is calculated as follows: ( (33 Excellents x 5) + (13 Goods x 4) ) ÷ 46 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Garlands is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Garlands

What types of Care is Garlands registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Garlands provide?

Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Garlands have?

There are 10 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Garlands?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Garlands to the centre of Heckmondwike?

0.5 mile(s) as the crow flies, distance by road may be significantly further.