The Hawthornes

Mill Lane, Bradford Road, Birkenshaw, Bradford BD11 2AP
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9.6 70 Reviews
  • The Hawthornes, Bradford
Welcome to The Hawthornes Care Home, located in Birkenshaw a small village located between Bradford and Leeds. Birkenshaw’s well-kept and elevated position ensures surprisingly green views and is easily accessible from the M62 and within easy reach of shops, amenities and public transport.
Each of the 40 ensuite single bedrooms is furnished to a high standard offering residents the chance to enjoy comfort and tranquillity.

At The Hawthornes, providing independence and choice is very important where residents are encouraged to personalise rooms with their own belongings to help them feel at home.
The Hawthornes benefits from pleasant gardens, offering a peaceful and secure environment in which to enjoy the outdoors.

All Highgate Care residents are supported to live an active and fulfilled life. The person-centred care ethos puts health and wellbeing central to everything providing a truly holistic care experience.
The facilities at The Hawthornes allow residents to enjoy other everyday routines that promote independence, from using the communal lounges and activities space, enjoying the gardens or catching up with friends in the dining area.


The Hawthornes has a busy activities timetable, built around the key goals of mental stimulation, increased mobility and social engagement. Activities include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions. Each activity is designed to enhance life skills and give a feeling of purpose and self-worth. There will be a great variety of activities to try, with new activities added frequently.

The in-house chefs will prepare exceptional food from fresh, seasonal produce that’s locally sourced where possible. Menus will include a mix of delicious and nutritious options including traditional classic meals, Residents’ favourites and exciting international cuisine.

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Care Provided by The Hawthornes

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jo Davy (Care Home Manager)
  • Admission Criteria
    • Ages 59+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for The Hawthornes

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,090
    • RESPITE Self-Funded Residential Care from £1,090
  • (these prices are only a guideline, please contact The Hawthornes to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


The Hawthornes Reviews (70)

Total of 70, showing 1-20
9.6

The Hawthornes has a Review Score of 9.6 (9.637) out of 10, based on 26 reviews in the last 2 years. Over all time The Hawthornes has 70 reviews.

Overall Experience

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Review from Glynis P (Sister of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Hawthornes Birkenshaw for 8 weeks now. During that time I have found her well cared for. Staff are very friendly, obliging and professional. She is enjoying having company and feels happy and content. Her room is lovely and she enjoys the meals so much she has put some
of her weight back on. She keeps telling me how much she likes the Hawthornes. I am so happy for her and glad she feels so settled.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Thank you for choosing our home for your sisters care . We are delighted at how she has settled in . Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family.


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Review from Joyce W (Respite Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my stay at The Hawthornes in February 2025 excellent. The staff were on hand whenever I needed them, they treated me with care and consideration. I could not have asked for more.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Thank you for choosing The Hawthornes for your recent stay . It was a privilege to care for you. Your kind words are appreciated and I will of course pass them onto the home team .


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Review from Anne O (Niece of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident since July 2023 and has been well cared for throughout this time. She enjoys the food which she says is excellent - her only complaint is that there is too much and the cups of tea aren't very nice! On the occasions when medical assistance has been required, each incident
has been dealt with professionally and with compassion and I have been kept informed at all times. The atmosphere is very welcoming and there is always someone available to answer any questions I may have regarding her ongoing care. Overall, I have great confidence in the manager and her team at The Hawthornes.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service, particularly regarding the Cups of Tea! (the most important of all drinks). Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family


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Review from Susan A (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been at The Hawthorns for 12 months we are confident our mum is well looked after and cared for. She is encouraged to socialise by going to the dining room for meals and taking part in the many fun activities on offer.
We will always be grateful to the manager for making all the necessary arrangements
for Mum to move in at short notice and is always available to reassure us when we have any concerns. The Hawthorns has a friendly, family atmosphere where everyone works very hard and nothing is too much trouble.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is a pleasure to care for your Mum and we are delighted she is enjoying life at The Hawthornes. Your kind words are greatly appreciated and I will of course pass them on to the team.


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Review from Kathleen R (Daughter-in-law of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law has been in the home she has become more settled and is very happy, I can't thank the staff enough for what they have done for her and are always there if we need to talk even when short-staffed.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. We are thrilled at how well your mother-in-law has settled in. Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family.


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Review from A B (Daughter of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been a permanent resident since July 2024. She loves all the staff and they love her, she enjoys her food but said it could be better. Her room is ok but small, she has her own reclining chair from her home, a walker, commode, Zimmer and a food trolly. So very little room, we have put her
belongings into her room, but feel it could be more homely. Also feels the activities could be more interesting.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your feedback and it is a pleasure to be looking after your Mum, we will take on your feedback and respond accordingly.


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Review from T H (Son of Resident) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Office manager, getting involved in family disputes. Food is terrible. My dad's room has an old bed and mattress. The room looks like something out of the 1950's. Staff are okay but not the manager. My dad has ants in his room.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home, all feedback is welcomed and allows us to continually develop our service. Having reviewed your comments I understand that there was a full investigation conducted during the summer of 2024 in which the important points you raise here were addressed and explained in the complaint summary sent to you. I am sorry that you feel that our service has failed you and I would be happy in future to discuss any issues you may have. Your Dad is a much valued resident of the Hawthornes and continues to enjoy living at our home, including meal times and sleeping well and comfortably on the mattress which was provided by his family. Knowing the home and manager I would suggest the two recent Five Star reviews received from other members of the family are more indicative of the service and care provided to your dad.


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Review from L R (Daughter-in-law of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law has been a resident at Hawthorne's care home she is a much happier person more confident and very settled. The carers have really got to know her and show her so much love and support. It really does feel like home from home. She always looks very clean and tidy and little things
like getting her nails painted go a long way. She always loved drawing and painting when she lived at home and the staff have brought this out in her again something she hadn't been able to do for a long time - by spending time with her she has enjoyed this hobby again.

Reply from Joanne Davy, Home Manager at The Hawthornes

Many thanks for your lovely words, it is a pleasure to look after your Mother in law and see her smile each day.


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Review from Sylvia G (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since January 2024, I have to say what a lovely care home it is, it's clean, tidy, nothing is too much trouble for any of the carers, the receptionist is always joyful and extremely helpful, the manager is an asset to your company, she is just amazing, dad has settled so
much and we have no concerns at all... Keep doing what you do, it's working amazingly for Dad and us as a family. Thank you.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you so much for your kind words it is a pleasure to look after your dad here at The Hawthornes.


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Review from C P (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience of my dad's care home has been a very friendly, helpful care home from management to cleaning staff to cooking and nursing staff. Dad's settled in nicely and he's happy I'm happy. I always feel welcome in the home and it's a credit to The Hawthornes.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Thank you so much for your kind words, it is a pleasure to look after your dad here at The Hawthornes.


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Review from L B (Daughter of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended The Hawthornes for a look around in view of my mother moving there for long-term care. I received a very warm welcome from the member of staff showing me around. She was very friendly and professional and knowledgeable about the home. The residents all looked content and happy. The home was
clean and modern with nice outside space. The room I was shown was very bright and airy. All in all a great experience and I felt my mother would settle here.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and we are delighted that you chose The Hawthornes for your mother's care.


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Review from J O (Son of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since taking the decision for my mum to go into The Hawthornes we have seen an improvement in Mum's health and well-being. She is happy at the home and the staff are friendly and willing to answer questions we may have about Mum when we visit. Mum's room is always clean and also Mum is cared for and
this shows in her much-improved appearance.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is a privilege to care for your Mum and we are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the Hawthornes family.


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Review from Deborah W (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into The Hawthornes for respite care after being in hospital for three weeks. She was made to feel welcome and looked after from the second she arrived. The staff were kind and respectful to her and encouraged her to get involved with other residents and entertainment. She felt safe and
secure when we left after visiting and we were safe in the knowledge that she was happy and content. Lovely place, lovely staff and we wouldn't hesitate to recommend. Wonderful.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Dear Deborah, many thanks for taking the time to review our home. It was a pleasure to care for your Mum and are delighted that she enjoyed her stay with us. Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family.


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Review from Anita F (Respite Resident) assisted by family/friend published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was only in for one week for respite care. I found all the staff to be really caring. The food was really good and presented well. My room was lovely and comfortable. I felt really safe and well cared for. Overall the home was very comfortable and felt quite homely.

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Review from D C (Daughter of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for a home for Dad as he needed more care than we could provide. He has multiple needs, but still has a sense of humour, so needed somewhere with the ability to keep this going. We had some bad experiences initially with other homes, but as soon as we walked into the Hawthornes we felt
at ease. The staff were readily available and the home has a central hub so whichever side you are on, you can get someone's attention. You are greeted with smiling staff 'most of the time' and nothing is too much bother, even when they are really busy they get back to you. Dad is settled, clean and well-dressed daily. He is comfortable and warm and he is listened to. He doesn't like to leave his room much so the staff work around this. We are very grateful that the manager looked at Dad's application again after being refused the first time. They took him on his own merit rather than just the word of an institution.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is a pleasure to care for your dad and we are delighted at how he has settled in. Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family.


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Review from Jonathon T (Son of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at the Home for 2.5 years. Sadly, she passed away on 23rd February 2024 after a long battle with dementia.
The staff at The Hawthornes have been fantastic with her, even though her behaviour could be challenging due to her dementia.
There is a family feel to the home and
the staff look after their residents as though they are family. There is a palpable connection between the caters and the residents. They gave my mum a dignified end in the most difficult of circumstances and wrapped her in a blanket of love and affection. Nothing was too much trouble. They also supported me in my mum’s final days, for which I will be eternally grateful.
Fantastic care home, with fantastic managers and fantastic staff! They treated my mum like a person, a human being, a friend.
Thank you The Hawthornes.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for those amazing words it was a pleasure to look after your mum each day until her last, will pass on your kind words to the staff team.


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Review from Maxine H (Daughter of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at The Hawthorns enough for the care my mum is receiving. She is happy and settled and the care she receives is outstanding. The staff are extremely welcoming and friendly. Nothing is too much trouble when you ask. The Manager has been great with advice and offering a shoulder
to cry on at times, as placing a relative in care is not an easy decision under any circumstances. I would highly recommend The Hawthorns.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is a pleasure to be able to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes team.


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Review from Alison M (Mother-in-law of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had a terrible fall at home in Gomersal I stayed for a few nights and the family went during the day. I worked and my family also were struggling. I called the Care Home Manager who came straight away and arranged for my mother-in-law to come to Hawthorns. We are so pleased The Care
Manager was able to help.


My mother-in-law has been in Hawthorns for 2 weeks now and the service is excellent and all the staff are so helpful and caring.


The care is 100 per cent. nothing is too much trouble for her care. I would highly recommend Hawthorns.


We are so grateful for my mother-in-law's care,


Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is a pleasure to care for your mother-in-law and are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family.


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Review from Jane T (Granddaughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma returned to The Hawthorns as a permanent resident a couple of months ago after previously staying there for emergency respite. Her previous experience made the move a lot easier as understandably leaving the home you have lived in all your adult life is traumatic.


Since returning, the

staff have gone out of their way to help her settle in and have treated her with compassion and kindness. They have come to know her likes and dislikes and actively promote her independence as much as her abilities allow. Recently, she experienced a dip in her mental health and the staff sought the relevant support straight away, liaising with other agencies to ensure she received the right treatment and not allowing her to be 'written off' purely because she is 100 years old.


As a family, we can't thank the staff enough for the quality of care they provide!


Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is a privilege to care for your grandma and we are delighted at how she has settled in. Your kind words are greatly appreciated and I will of course pass them onto The Hawthornes family.


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Review from K D (Daughter of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is in for respite at the moment, it was our first choice of care home as my dad had spent some time there during covid. The home is spotlessly clean and Mum's room is nice clean and tidy. The staff are very kind and caring and I felt happy when I visited to leave my mum in their care. In the two
weeks she has been there she has made progress which is good to see. She is also eating well!

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is a privilege to be able to care for your parents. Your kind words are greatly appreciated and I will of course pass them onto The Hawthornes team.


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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for The Hawthornes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.637 for The Hawthornes is calculated as follows: ( (240 Excellents x 5) + (38 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 306 Ratings = 4.637

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hawthornes is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Joanne Davy

Job Title: Home Manager

Joined: 2020

I have over 30yrs experience in Social care with the last 17 years as a registered manager.


I achieved the Registered manager's award, NVQ level 2
I have previously held the positions of Deputy manager and Care assistant.


I am continually working to improve standards and aim to achieve a better CQC rating for our home, additionally, I aim to build on our community presence and increase our reputation and recommendations.


I have worked in care since I was 17 years old and have seen so many changes over the years but the only thing that has not changed is to believe to treat people with dignity, respect and compassion. This includes Residents, staff, families and friends, I have an open and transparent relationship with all, and my door is always open. I mentor my staff to listen to our residents so we can engage them and help give them the best.


I love to spend my spare time with my Granddaughter, I like reading, cooking and the odd shopping trip.


Frequently Asked Questions about The Hawthornes

What types of Care is The Hawthornes registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Hawthornes provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Hawthornes have?

There are 40 Single Rooms.

What are the Facilities & Services at The Hawthornes?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hawthornes to the centre of Bradford?

3.5 mile(s) as the crow flies, distance by road may be significantly further.