The Hawthornes

Mill Lane, Bradford Road, Birkenshaw, Bradford BD11 2AP
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9.6 70 Reviews
  • The Hawthornes, Bradford
Welcome to The Hawthornes Care Home, located in Birkenshaw a small village located between Bradford and Leeds. Birkenshaw’s well-kept and elevated position ensures surprisingly green views and is easily accessible from the M62 and within easy reach of shops, amenities and public transport.
Each of the 40 ensuite single bedrooms is furnished to a high standard offering residents the chance to enjoy comfort and tranquillity.

At The Hawthornes, providing independence and choice is very important where residents are encouraged to personalise rooms with their own belongings to help them feel at home.
The Hawthornes benefits from pleasant gardens, offering a peaceful and secure environment in which to enjoy the outdoors.

All Highgate Care residents are supported to live an active and fulfilled life. The person-centred care ethos puts health and wellbeing central to everything providing a truly holistic care experience.
The facilities at The Hawthornes allow residents to enjoy other everyday routines that promote independence, from using the communal lounges and activities space, enjoying the gardens or catching up with friends in the dining area.


The Hawthornes has a busy activities timetable, built around the key goals of mental stimulation, increased mobility and social engagement. Activities include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions. Each activity is designed to enhance life skills and give a feeling of purpose and self-worth. There will be a great variety of activities to try, with new activities added frequently.

The in-house chefs will prepare exceptional food from fresh, seasonal produce that’s locally sourced where possible. Menus will include a mix of delicious and nutritious options including traditional classic meals, Residents’ favourites and exciting international cuisine.

Show The Hawthornes on the Map

Care Provided by The Hawthornes

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jo Davy (Care Home Manager)
  • Admission Criteria
    • Ages 59+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for The Hawthornes

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,090
    • RESPITE Self-Funded Residential Care from £1,090
  • (these prices are only a guideline, please contact The Hawthornes to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


The Hawthornes Reviews (70)

Total of 70, showing 21-40
9.6

The Hawthornes has a Review Score of 9.6 (9.637) out of 10, based on 26 reviews in the last 2 years. Over all time The Hawthornes has 70 reviews.

Overall Experience

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  • 14
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Date Published

70
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Review from D G (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I walked into The Hawthornes, I knew my mum would be well cared for. Mum was in for respite and during her two weeks, I saw a real positive change in her. All the staff were caring and kind and treated my mum with such dignity. I can't praise them all enough.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is a pleasure to be able to care for your mum and are delighted she enjoyed her stay with us. Your kind words are greatly appreciated and I will of course pass them on to the Hawthornes Team


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Review from Marjorie C (Sister-in-law of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know how to thank the staff at The Hawthorns enough for their care shown to my sister-in-law, 100% care, kindness, constantly given during COVID times, always doing and saying the right thing at the right time. The home is spotless, the home is very well managed. I wouldn't have been able to
care for her any better than they have. Sadly she passed away on 29th August. We will be eternally grateful for the excellent care. Thank you.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It was a privilege to be able to care for your sister-in-law and she is sadly missed. Your kind words are greatly appreciated and I will of course pass them on to the Hawthornes family.


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Review from Peter T (Son of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved into The Hawthornes on 24th December 2022, even though it was a difficult time to leave his home, he seemed happy and content the minute he arrived, thanks to the homely and friendly atmosphere they create at The Hawthornes. All staff are pleasant and caring and a few staff go above
and beyond in the love and care they give to their residents. The atmosphere always felt free and easy and residents felt comfortable moving around and making their own choices. Thank you to all staff.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Dear Peter, many thanks for taking the time to review our home. It is our pleasure to care for your father. Your kind words are greatly appreciated and I will of course pass them on to the Hawthornes family.


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Review from Joan F (Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The shower is the most horrendous thing I have ever come across. You sit on a commode in a flood of water. There's no place to put clothes etc. It is just awful, quite frightening people come in to use the loo! Food could be quite a bit better, quite a lot actually. I think £950 a week for lemon curd
sandwiches is a bit naughty. Fortunately, the staff are very kind, willing and helpful.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Dear Joan, many thanks for taking the time to review our home. I will of course take the points raised and discuss with the home manager who will discuss in detail with yourself.


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Review from Mark F (Husband of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

How and where to begin to describe the kindness and loving care my late Wife received at The Hawthornes? The Staff looked after her for a year and a day when I could no longer give her the care she needed, the hardest decision I ever made but in all that time, she never stopped laughing/smiling/and
responding positively, behaviour, which, I'm told is rare in a Dementia/Alzheimers sufferer. I visited every day and latterly, enjoyed meals too and I was always included in the celebrations and events, parties and more. I am convinced that the care she received helped maintain and sustain her during her long and hard battle and it certainly gave me strength too. I will never forget The Management and all the Staff, Day and Night, and they will always be in my heart and thoughts.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Dear Mark, many thanks for taking the time to review our home. We are so sorry for your loss, it was our privilege to care for your wife and she is sadly missed. This beautiful testimonial is greatly appreciated and I will of course pass your words on to The Hawthornes family.


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Review from Chrissie R (Daughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have put my mum in The Hawthornes care home after a bad experience in another one and even though it’s only been two weeks I can safely say the difference is unbelievable.
Not just for mum but for our family, they have welcomed us with open arms and embraced mum.
I have met all the staff and all
of them are brilliant.
Mum has a smile on her face these days and with living with vascular dementia and Alzheimer’s that’s not easy.
All I wanted for mum was to give her a bit of kindness and attention and she has that in The Hawthornes.
Always have the time of day for the families and the residents which means everything to us.
Thank you for putting my mind at ease knowing mum is being treated with respect and is safe and well and looked after.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Dear Chrissie, many thanks for taking the time to review our home. It is our privilege to care for your mum and we are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family.


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Review from Christine T (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum really enjoyed her stay and didn't have a bad word to say about any of the staff who were excellent with her throughout her stay.
She definitely wouldn't hesitate about staying again when needed.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It was our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family.


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Review from D H (Granddaughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma had been living at The Hawthornes for the final few months of her life and whilst dementia meant that she often did not know where she was, the care and support she received made her feel at ease and at home. Thank you for all of your attentive care and for always going the extra mile to
make our grandma and us comfortable.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your lovely review, it was a pleasure to care for your Grandma in the last few months here at the Hawthornes. I will pass your comments on to the staff team.
Regards


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Review from Fiona C (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care and support given to my mum and our family. Mum settled in quickly and her quality of life improved greatly. From being bedbound for nine months, she was encouraged to walk with the aid of a walker and regain her dignity.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your kind words and your Mum is sadly missed. I will pass on your feedback to the staff. Regards, Jo and the team.


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Review from Jeanette S (Daughter of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect place for my parents. The staff are fabulous and nothing is too much trouble. Highly recommend this care home.

Reply from Joanne Davy, Home Manager at The Hawthornes

Many thanks for your kind words and I will pass your comments on. Regards, Jo and the staff team.


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Review from M B (Resident) assisted by family/friend published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring and showing care with feeling.
Spot on.
I know that if I needed help there would be someone there for me.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at The Hawthornes.


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Review from L F (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum was taken back to the care home from Huddersfield Royal Hospital, she was on end-of-life care. The staff were incredible, doing everything they could to make her last hours as comfortable as possible.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. Please accept our sincere condolences for your loss, it was our pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to Jo and The Hawthornes colleagues.


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Review from B C (Son of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has just spent her first month in The Hawthornes and seems to have settled well. She enjoys the food and the banter with the staff. Her room is comfy and clean and meets all her needs.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your lovely comments. From Jo and all the staff team.


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Review from Cynthia M (Daughter of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sorry to say this will be my final review as my mother passed away, but up until that day, management and all the team gave her all the care, and emotional support for us and have towards my mother, for which I will be eternally grateful. I thank them from the bottom of my heart for all they have done
for the past and present residents. Good luck and happiness to all for the future.

Reply from Joanne Davy, Home Manager at The Hawthornes

Many thanks for your lovely, kind, thoughtful words and it was a pleasure to look after your Mother. Don't forget, the door is always open for coffee.


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Review from Lyndsey H (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at The Hawthornes after a spell in hospital and we did not know of them before this. I cannot express how great they have been. They were very helpful with Mum and her needs after hospital and she had a great time living there. The staff were all lovely with her and the phone was always answered
quickly, when I was in touch. Mum was very happy with the food and often managed to get an extra dinner when she was hungry later at night! We were given a welcome pack, which I note was in a previous comment, and this gave lots of information about activities and food. We had a number of medical issues with Mum and the staff dealt with this great, as they happened. We had a couple of bug issues due to the hot weather at the time and these were dealt with immediately, just one of those things the home had little control over.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Dear Lyndsey, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. We are delighted that your experience was such a positive one. Your kind words are greatly appreciated and I will of course pass them on to Jo and The Hawthornes colleagues.


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Review from Diane A (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm welcome. All the staff are very pleasant, lovely calming place. Dad is settling in well. The senior carer is amazing with Dad and family keeping us all informed and updated. Spotlessly clean.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you so much for your lovely feedback and we are glad your Dad is settling in so well. Many thanks, Jo and the team.


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Review from M R (Son of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, a very good experience. I feel it would be better if a welcome pack was available as I found out how things work, a bit at a time. Some staff are excellent and others could do with some support or more supervision. They can be very short of staff on occasions. Mum is looked after well and
the staff are very kind, when there. The phone is answered quickly and information is passed on in a timely way. The decor is getting tired in some of the areas.

Reply from Jo Davy, Registered Manager at The Hawthornes

Thank you for your comments, we now give handbooks to families as residents move into the home, we try our best to fill staff shortages as they happen but this does not happen regularly. We appreciate your feedback and we aim to improve areas where we can.


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Review from Malcolm N (Son of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very good and professional.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Dear Malcolm. Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I will of course pass on your kind words to Jo and the Hawthornes colleagues.


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Review from J B (Son of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy, kind staff. Made Mum feel very comfortable. The covid outbreak was handled with efficiency. All family members were treated with sympathy and generosity when our mum sadly passed away. The kindness of all the staff was very much appreciated, thank you. (Only complaint - no ashtray outside!)

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. We are deeply sorry for your loss. Your Mum was a pleasure to care for and I know she is sadly missed at The Hawthornes. Your kind words are greatly appreciated and I will of course pass them on to Jo and the colleagues at the home.


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Review from Carol L (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in The Hawthornes and because he became more frail (mentally) it was best for him to be placed in a nursing home, we as a family were very upset and the staff in The Hawthornes went above and beyond to keep my father in The Hawthornes. He, with all their help and support was able to stay
there! It's like a real home and the staff treat the residents and their family like their own families.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you so much for your feedback and we are happy to help maintain the care given to your Dad. Thanks again from myself and the team.


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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for The Hawthornes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.637 for The Hawthornes is calculated as follows: ( (240 Excellents x 5) + (38 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 306 Ratings = 4.637

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hawthornes is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Joanne Davy

Job Title: Home Manager

Joined: 2020

I have over 30yrs experience in Social care with the last 17 years as a registered manager.


I achieved the Registered manager's award, NVQ level 2
I have previously held the positions of Deputy manager and Care assistant.


I am continually working to improve standards and aim to achieve a better CQC rating for our home, additionally, I aim to build on our community presence and increase our reputation and recommendations.


I have worked in care since I was 17 years old and have seen so many changes over the years but the only thing that has not changed is to believe to treat people with dignity, respect and compassion. This includes Residents, staff, families and friends, I have an open and transparent relationship with all, and my door is always open. I mentor my staff to listen to our residents so we can engage them and help give them the best.


I love to spend my spare time with my Granddaughter, I like reading, cooking and the odd shopping trip.