The Hawthornes

Mill Lane, Bradford Road, Birkenshaw, Bradford BD11 2AP
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9.6 70 Reviews
  • The Hawthornes, Bradford
Welcome to The Hawthornes Care Home, located in Birkenshaw a small village located between Bradford and Leeds. Birkenshaw’s well-kept and elevated position ensures surprisingly green views and is easily accessible from the M62 and within easy reach of shops, amenities and public transport.
Each of the 40 ensuite single bedrooms is furnished to a high standard offering residents the chance to enjoy comfort and tranquillity.

At The Hawthornes, providing independence and choice is very important where residents are encouraged to personalise rooms with their own belongings to help them feel at home.
The Hawthornes benefits from pleasant gardens, offering a peaceful and secure environment in which to enjoy the outdoors.

All Highgate Care residents are supported to live an active and fulfilled life. The person-centred care ethos puts health and wellbeing central to everything providing a truly holistic care experience.
The facilities at The Hawthornes allow residents to enjoy other everyday routines that promote independence, from using the communal lounges and activities space, enjoying the gardens or catching up with friends in the dining area.


The Hawthornes has a busy activities timetable, built around the key goals of mental stimulation, increased mobility and social engagement. Activities include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions. Each activity is designed to enhance life skills and give a feeling of purpose and self-worth. There will be a great variety of activities to try, with new activities added frequently.

The in-house chefs will prepare exceptional food from fresh, seasonal produce that’s locally sourced where possible. Menus will include a mix of delicious and nutritious options including traditional classic meals, Residents’ favourites and exciting international cuisine.

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Care Provided by The Hawthornes

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jo Davy (Care Home Manager)
  • Admission Criteria
    • Ages 59+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for The Hawthornes

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,090
    • RESPITE Self-Funded Residential Care from £1,090
  • (these prices are only a guideline, please contact The Hawthornes to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


The Hawthornes Reviews (70)

Total of 70, showing 41-60
9.6

The Hawthornes has a Review Score of 9.6 (9.637) out of 10, based on 26 reviews in the last 2 years. Over all time The Hawthornes has 70 reviews.

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Review from Mary P (Respite Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst I have only been here three weeks (three weeks still to go), I have been entirely satisfied with the care provided. The staff have been very helpful and have treated me with respect. I was very pleased that there is a hairdresser here. If I had to have care home help again, I would certainly
choose to come here. Finally, I was satisfied that the management helped and sorted out problems with hospital appointments for me.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Dear Mary, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. We are delighted that you have settled in so well, it is our pleasure to care for you. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at The Hawthornes.


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Review from Carol N (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hawthornes care of my father was excellent. We feel his health has improved back to nearly how he was before being welcomed into The Hawthrones. We would definitely highly recommend.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your lovely review and your kind words from all the team at the Hawthornes.


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Review from Christopher W (Son of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your review - all feedback is greatly received.


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Review from J W (Daughter of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot comment on activities as Mum was always in her bedroom. Sadly, Mum passed away on 23rd August. The staff were marvellous at the end. So dignified and very supportive.

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Review from Madeline G (Daughter of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was very happy at The Hawthornes. All his needs were met and he was very comfortable and there were good meals. Lovely staff, nothing too much trouble, very helpful.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you so much for your review and we appreciate the feedback. From Joanne and all the staff at The Hawthornes.


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Review from M R (Respite Resident) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here three times and I will be back if I have to. Really enjoyed it.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It has been an absolute pleasure to care for you. I will of course pass on your kind words to the manager and the colleagues at The Hawthornes. We look forward to seeing you again at Christmas.


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Review from Paul K (Grandson of Resident) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Phenomenal care and respect for all residents and visitors.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is our pleasure to care for your Grandmother. Your kind words are truly appreciated and I will pass them on to the manager and colleagues at The Hawthornes.


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Review from Malcolm L (Son of Resident) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hawthornes' team have been looking after my mum since February of this year and I couldn't be more happy and content with the care that she is receiving. There is clearly a very high degree of care and affection shown towards my mum by all the team who look after her. In turn, it is also obvious
to all who can see her interaction with the carers, that my mum returns that affection in spades. I am grateful to the Hawthornes team for ensuring my mum's twilight years are not only comfortable but full of kind and caring compassion. Thank you all.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is our absolute pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course ensure that they are passed on to Jo and the team at The Hawthornes.


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Review from Charlotte R (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and accomodating and deal with my mum brilliantly. Nothing is too much trouble and on occasions, the staff have been and brought items for my mum.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your kinds words, from all the staff at The Hawthornes.


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Review from Charles B (Son of Resident) published on 2 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff were fantastic with the Care, help and support for my father's stay. They understood his needs and were very understanding that we live over two hours away and were great at keeping us up to date. Would have no issues recommending them. An especially good service, given the
current COVID complications. Thank you so much.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you so much for your kind words. We continue to strive to support the needs of all our residents.


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Review from Gilly H (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service and standard of care.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your kind review, from all the staff at The Hawthornes.


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Review from Nicola C (Respite Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went for emergency respite care, and staff went above and beyond to support her, and us, as a family in a difficult situation whilst in the middle of a pandemic. We can’t thank the manager enough for her support at that time, even helping us on her day off. The kindness shown was wonderful
and reassuring, and they proved that it isn’t just a job to them, it’s a vocation.
Thanks again for everything.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you so much for your very kind word; from all the staff at The Hawthornes.


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Review from Rita A (Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to me was first class.
Nothing was too much trouble.
Very friendly staff.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you so much for these kind words from all the staff at The Hawthornes.


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Review from E G (Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff used are all high quality but firm and friendly.
The activities were restricted by the virus.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your kind feedback from all the staff team at The Hawthornes.


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Review from Mary M (Resident) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I came into The Hawthornes I was quite ill. Between the home and the hospital, I was nursed back to health for which I am very thankful.

Reply from Joanne Davy, Home Manager at The Hawthornes

Many thanks for your kind words from the management and staff at The Hawthornes.


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Review from Letty S (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Through lockdown my mum has been quite adamant with staff that all she wants is to see her family. You would like to think that the home would communicate with families as to when window/garden visits have been allowed, especially if they have residents that are desperate to see loved ones, and they
know by seeing us this helps them feel happy, loved and not forgotten. We have had nothing in the last 12 months to advise when visits were available, we have only found out through default when dropping off items for Mum at the home.
As a family, we have tried to arrange regular Skype calls but each time, there was an excuse why they couldn't do it that day.
On my latest telephone call from the home to help calm Mum, I was on loud speaker and heard a senior member of staff shouting to Mum "You see, I told you we were in lockdown and you didn't believe me did you!" Not helpful when your mum is upset and you are trying to calm her down.
Most staff are amazing, unfortunately, a few do bring concerns.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your review and for kindly agreeing to meet with me to discuss your concerns, I have taken on board what has been discussed and working on these matters to be improved.
I am sorry that you feel this way and if you need any further support to contact me.


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Review from Robert D (Husband of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful staff. Pleasant when discussing problems. Clean and tidy building.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you very much for your kind review from all the staff team at The Hawthornes


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Review from Jean C (Respite Resident) assisted by family/friend published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

How I have enjoyed my stay, all staff are diamonds. I have enjoyed every meal I have eaten and cooked with love and care and it's a place I'd like to stay forever.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your kind words from all the staff at The Hawthornes.


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Review from Margaret G (Daughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Sorry unable to give an accurate account due to not being able to visit for a while due to coronavirus. Mum was only in the care home a few weeks before lockdown but has lost 3 stone in the space of 5 months.

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Review from L P (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hawthornes have been fantastic at looking after my mum for the last 3-4 years. The staff have always been very caring, professional, sensitive and understanding of mum's needs and shown great dignity in all their dealings with her.
My mum particularly enjoys the food and the entertainment provided
at the home. Despite her dementia, my mum has not lost her humour or zest for life.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your lovely review, from all the staff at The Hawthornes.


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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for The Hawthornes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.637 for The Hawthornes is calculated as follows: ( (240 Excellents x 5) + (38 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 306 Ratings = 4.637

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hawthornes is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Joanne Davy

Job Title: Home Manager

Joined: 2020

I have over 30yrs experience in Social care with the last 17 years as a registered manager.


I achieved the Registered manager's award, NVQ level 2
I have previously held the positions of Deputy manager and Care assistant.


I am continually working to improve standards and aim to achieve a better CQC rating for our home, additionally, I aim to build on our community presence and increase our reputation and recommendations.


I have worked in care since I was 17 years old and have seen so many changes over the years but the only thing that has not changed is to believe to treat people with dignity, respect and compassion. This includes Residents, staff, families and friends, I have an open and transparent relationship with all, and my door is always open. I mentor my staff to listen to our residents so we can engage them and help give them the best.


I love to spend my spare time with my Granddaughter, I like reading, cooking and the odd shopping trip.