No restricted visiting times
full onsite parking available
Knowle Court has a Review Score of 8.6 (8.580) out of 10, based on 2 reviews in the last 2 years. Over all time Knowle Court has 6 reviews.
Review from Brian K (Son of Resident) published on 13 October 2023
Submitted via Website •
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Reply from Matthew Lunn, Manager at Knowle Court
Thankyou very much for your review, your comments are greatly appreciated.
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Value for Money
Review from G A (Daughter of Resident) published on 17 April 2023
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Reply from Matthew Lunn, Manager at Knowle Court
Thank you for your review.
Your feed back is very much appreciated.
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Treated with Dignity
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Value for Money
Review from Linda F (Daughter of Resident) published on 2 November 2022
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Reply from Matthew Lunn, Care Manager at Knowle Court
Thank you for your review. It is very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from J M (Daughter of Resident) published on 21 May 2021
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Reply from Matthew Lunn, Director at Knowle Court
Thank you so much for your review of our care home. Your views are very much appreciated and mean such a lot to all our care team.
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Review from A F (Daughter of Resident) published on 3 July 2017
Submitted via Postal Card •
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Facilities
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Cleanliness
Treated with Dignity
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Management
Safety / Security
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Review from J C (Daughter-in-law of Resident) published on 12 June 2017
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
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Value for Money
The Review Score of 8.6 (8.580) out of 10 for Knowle Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Knowle Court is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.58 Points relating to the number of positive Reviews for Knowle Court is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4. 2 Positive Reviews ÷ 4.4 = 0.455
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jan 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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