Newlands Hall

High Street, Heckmondwike WF16 0AL
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9.5 24 Reviews
  • Newlands Hall, Heckmondwike
Newlands Hall residential care home provide permanent long-term care as well as short-term options that offers a welcoming, warm and comfortable place to stay.

At the Newlands Hall, the approach to care is the same as in other homes managed by Regency Healthcare. The home is registered for 30 residents.

Newlands Hall is furnished to a good standard throughout, with spacious rooms and quite lounges for residents where they can meet chat or simply have quite time in cosy chairs. There are books and magazines available for residents. All lounges are equipped with TVs for residents as well as catering for other activities. /the delicious home cooked meals are served in the beautifully panelled dining rooms. However, residents have the choice to have their meals served in their own rooms. All the bedrooms are bright and airy and attractively decorated. There are double rooms for couples or those who wish to share.

The home has a well-maintained garden with safe access to the main gate. The on-site parking is available for residents and visitors.

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Care Provided by Newlands Hall

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sean Chaudhry (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Newlands Hall Reviews (24)

Total of 24, showing 1-20
9.5

Newlands Hall has a Review Score of 9.5 (9.469) out of 10, based on 19 reviews in the last 2 years. Over all time Newlands Hall has 24 reviews.

Overall Experience

  • 16
  • 6
  • 1
  • 0
  • 1

Date Published

24
1
8
19
5

Review from C J (Niece of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and when I call always know where my auntie is and staff recognise me now too.
Always smiling, my aunt looks so much healthier here, I know it's only respite but I wouldn't hesitate to recommend.

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Review from Wayne S (Son of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am really happy with the home and care for my mum. She's really happy and settled which makes me less stressed.

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Review from Elaine B (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Newlands Hall to have excellent staff, very caring, they will do anything in their power to help. The place is very clean. The food is always cooked fresh and very good. Residents are well-kept and dressed. I would recommend Newlands Hall to anyone.

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Review from Lianne M (Relative of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities, very friendly staff.
Residents seem in their element when there are activities on.

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Review from Tracey S (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was looked after at Newlands Hall Care Home for 8 years. Throughout all those years I have always felt she was lovingly cared for which put my mind at rest with the very upsetting and difficult situation of my mother needing more and more help after developing vascular dementia. As Mum approached
end of life in January this year I couldn't have wished for a more caring, considerate and loving staff. They showed great sympathy and love to me and my family at this very difficult time. They did everything possible to care for her to the very end and I cannot thank them enough.

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Review from Peter T (Son of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring and professional staff in a pleasant, well-run environment.

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Review from Hilary S (Daughter-in-law of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well run, always communicating with the family.
Welcoming when family arrive.
Overall the standard is excellent.

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Review from K S (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Newlands staff are lovely. Really impressed with how they are taking care of my mum. Nothing is too much trouble. Even though Mum is suffering badly with dementia and is challenging at times, staff always treat her with respect. I am more than happy with the care she receiving.

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Review from Thomas C (Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy, can't fault anything.
Would like to stay for good.
Staff very good.

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Review from Michael B (Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasantly surprised at everything in the home.
I had to (reluctantly) move into the home due to needing a facility that provided an environment where I could remain non-weight baring until my fracture healed.
I would not hesitate to recommend it to others.

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Review from Beverley H (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the 3rd home my dad has been in, but Newlands is the only home he has settled in. I am absolutely delighted with the care my dad is receiving. The care is second to none and the carers are wonderful and communicative. The care he receives makes me able to relax as I know my dad is fine and being
looked after.

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Review from G H (Wife of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The only complaint I have is there is not enough staff!
My husband stays in bed all day due to a shortage of staff. He needs someone with him all the time.

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Review from David S (Son of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints about how my mother is looked after, she is always dressed, clean and well looked after. The activities in the afternoon are very good, keeping her mind active.

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Review from M D (Son of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Newlands Hall for twelve months. She was not the easiest resident to deal with suffering from a brain tumour/dementia. The staff have been excellent in their treatment and care of her and I have only the highest regard for them all. They were not just a comfort to my mother
but to us also, cannot thank them enough.

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Review from Jennie P (Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From arriving to Newlands Hall was made welcome. Everyone was very friendly and helpful. All my needs were met. The treatment of other residents ensured that it was an inclusive care home. Would recommend to anyone.

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Review from H C (Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very well looked after. Clean place. Caring staff. Food is lovely.

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Review from G W (Wife of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very bad experiences. Lack of communication.
Not always clean. Not suitable for Dementia Residents. Lack of care.
Staff heard to shout at Residents causing them to be upset.
Personal hygiene took a lot to be called for. On regular visits, I had to personally clean my relative.
Between his toes,
I had to scrape the dirt yet he was supposed to have been showered.
He had poo on both hands and was told it was his dinner!
For 6 weeks bushes were climbing to the top of his bedroom window so no view out and had to put a light on. No working TV, for months after the remote control disappeared. Overall not fit for purpose.

Reply from Fayyaz Chauhdry, Director at Newlands Hall

We thank you for taking the time to bring your experience to our attention. We as a Care Home take pride in delivering quality care to all our residents. We are deeply sorry you feel this way and that you didn’t have a positive experience with your husband’s stay with us. We take all feedback very seriously and always welcome comments which would further improve the quality of the care.
Our care staff are continually checking and caring for everyone in the home. The home has a group of housekeepers who work very hard to make sure everything is clean. Due to the challenging/aggressive behaviour and as triggered for EMI resident, this gentleman’s personal hygiene was catered for several times a day by care staff. When he left our care, he was clean. Unfortunately, there are times when a person’s needs change and they can no longer be safely cared for in a particular setting, despite all efforts. Once again, we are very sorry that you feel the experience did not meet your expectations.


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Review from B L (Friend of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff are always ready to help and answer any concerns you may have.

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Review from G P (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mam lived at Newlands Hall Care Home for just over a year. She settled in quickly and we were very pleased with the care she received. The exceptional care she received in the last few months before her death was outstanding. The love the staff showed her and the support given to us at this very
sad and difficult time was exceptional.

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Review from A B (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care mum receives from the staff at Newlands Hall is excellent. They are so caring and professional. My mum has really settled in here and feels "at home". As her daughter it really takes the stress off me knowing that she is well taken care of.

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Current Review Score: 9.5 (9.469)

Overview of Review Score

The Review Score of 9.5 (9.469) out of 10 for Newlands Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.469 for Newlands Hall is calculated as follows: ( (137 Excellents x 5) + (69 Goods x 4) + (7 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 224 Ratings = 4.469

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newlands Hall is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Newlands Hall

What types of Care is Newlands Hall registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Newlands Hall provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Newlands Hall have?

There are 30 Single Rooms.

What are the Facilities & Services at Newlands Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Newlands Hall to the centre of Heckmondwike?

0.6 mile(s) as the crow flies, distance by road may be significantly further.