Newlands Hall

High Street, Heckmondwike WF16 0AL
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9.5 24 Reviews
  • Newlands Hall, Heckmondwike
Newlands Hall residential care home provide permanent long-term care as well as short-term options that offers a welcoming, warm and comfortable place to stay.

At the Newlands Hall, the approach to care is the same as in other homes managed by Regency Healthcare. The home is registered for 30 residents.

Newlands Hall is furnished to a good standard throughout, with spacious rooms and quite lounges for residents where they can meet chat or simply have quite time in cosy chairs. There are books and magazines available for residents. All lounges are equipped with TVs for residents as well as catering for other activities. /the delicious home cooked meals are served in the beautifully panelled dining rooms. However, residents have the choice to have their meals served in their own rooms. All the bedrooms are bright and airy and attractively decorated. There are double rooms for couples or those who wish to share.

The home has a well-maintained garden with safe access to the main gate. The on-site parking is available for residents and visitors.

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Care Provided by Newlands Hall

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sean Chaudhry (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Newlands Hall Reviews (24)

Total of 24, showing 21-24
9.5

Newlands Hall has a Review Score of 9.5 (9.469) out of 10, based on 19 reviews in the last 2 years. Over all time Newlands Hall has 24 reviews.

Overall Experience

  • 16
  • 6
  • 1
  • 0
  • 1

Date Published

24
1
8
19
5

Review from L S (Granddaughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my grandma is provided with and all of the staff work extremely well to ensure every residents' needs are met.

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Review from R S (Son-in-law of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home provides a good environment for residents to live peacefully and at ease.

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Review from Alan B (Son of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the care home for almost four years. The staff do a fantastic job in looking after her and meeting all her needs. They always have time to keep families informed on any changes with a smile. A great place for my mum to spend her last years.

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Review from Joy P (Daughter of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was resident in Newlands for newly two years before her death in December 2020. In my jo,b I had visited many care home's, and the staff at Newlands are the most caring I have come across. They treated all the residents, however difficult, with respect and I would say, love. They were professional
but always seemed good-humoured even during the trying year we have just experienced.
My Mum particularly enjoyed the activities.
My Mum died in Newlands, and I and my brother can not thank the staff for the care they gave her and their support to us.

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Current Review Score: 9.5 (9.469)

Overview of Review Score

The Review Score of 9.5 (9.469) out of 10 for Newlands Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.469 for Newlands Hall is calculated as follows: ( (137 Excellents x 5) + (69 Goods x 4) + (7 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 224 Ratings = 4.469

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newlands Hall is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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