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Paddock Lodge Care Home has a Review Score of 8.6 (8.561) out of 10, based on 3 reviews in the last 2 years. Over all time Paddock Lodge Care Home has 8 reviews.
Review from R D (Resident) published on 3 July 2023
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Review from Andrew R (Resident) published on 21 June 2023
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Review from Lesley D (Daughter of Resident) published on 7 May 2023
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Review from John G (Son of Resident) published on 13 December 2022
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Review from Dan B (Son of Resident) published on 17 November 2022
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Review from L C (Daughter of Resident) published on 20 April 2022
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Nothing has been too much trouble for the manageress, she has constantly kept me informed on Mum's social and emotional health which helps me to feel reassured. I am truly grateful that this hard decision was made into an easy one, once Mum was there.
The only thing I would complain about as Mum is self-funding I feel the decoration is very dull and outdated. I'm sure a lick of paint by the owners would make the home a far more preferable location.
Reply from Mandy Dhaliwal, Operations Manager at Paddock Lodge Care Home
Thank you for your kind words, they are most appreciated.
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Review from Andrew A (Son of Resident) published on 1 September 2021
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Review from Amir S (Grandson of Resident) published on 1 December 2020
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The Review Score of 8.6 (8.561) out of 10 for Paddock Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.686 for Paddock Lodge Care Home is calculated as follows: ( (26 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 35 Ratings = 4.686
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.875 Points relating to the number of positive Reviews for Paddock Lodge Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 3 Positive Reviews ÷ 4.8 = 0.625
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Aug 2023
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