Priestley Care Home

Market Street, Birstall, Batley WF17 9EN
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9.6 51 Reviews
  • Priestley Care Home, Batley
Priestley Care Home in Birstall offers high-quality residential care as well as respite care.

There are 40 ensuite bedrooms and residents are encouraged to decorate their rooms with personal items so it feels like home to them. There is a beauty salon where residents can go and be pampered and a whole range of activities from arts and crafts to gardening and exercise classes.

Staff are caring and compassionate and are committed to giving person-centred care where the residents' wellbeing is their priority.

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Care Provided by Priestley Care Home

  • Primary Care Categories
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shelley Ellam (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 2

Funding & Fees Guide for Priestley Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,055
    • RESPITE Self-Funded Residential Care from £1,055
  • (these prices are only a guideline, please contact Priestley Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


Priestley Care Home Reviews (51)

Total of 51, showing 21-40
9.6

Priestley Care Home has a Review Score of 9.6 (9.556) out of 10, based on 20 reviews in the last 2 years. Over all time Priestley Care Home has 51 reviews.

Overall Experience

  • 36
  • 13
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Date Published

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Review from Karen D (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just want to thank the staff at Priestley. The care they give my mum is excellent. Mum has just had her 90th birthday, and they went out of their way to make it special for her.

Reply from Paul Millar, Marketing Manager at Priestley Care Home

Many thanks for taking the time to review our home. We are very proud of the team at Priestley and are delighted that she enjoyed her 90th birthday. Your kind words are greatly appreciated, and I will, of course, pass them on to the Priestley family.


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Review from R H (Relative of Resident) assisted by family/friend published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The quality of care is generally good and the staff are cheerful, friendly and supportive. My relative has physical and mental difficulties, his short-term memory is almost non-existent. At one time we were emailed monthly with a programme of activities and some photos, this has not happened for several
months - I don't know why, are there still activities?

Reply from Paul Millar, Marketing Manager at Priestley Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your relative. Activities are a big part of Priestley daily life. We have recently changed the activities coordinator who has brought new ideas to the home. Your kind words are greatly appreciated and I will of course pass them on to the Priestley family.


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Review from M H (Granddaughter of Resident) published on 30 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team are very caring and supportive. They have gone above and beyond to support my grandma coming to Priestley. They have also helped me with a difficult situation. I really can not thank them enough for all of their help after a stressful two months - they quickly stepped in and resolved
for me. My grandma has been in the hospital a long time and has been anxious to go into respite care. As soon as she got through the doors of Priestley she had a big beaming smile. She has told me that she would like to live here permanently. Management and care staff were there to greet her arrival. All the staff on days and nights are very attentive and caring. Nothing is too much trouble. The home is clean - her room is lovely and warm. The food looks good and the portions are plenty. My grandma is very happy here. All of the staff that work here are a credit to Burlington Care.

Reply from Shelley Ellam, Home Manager at Priestley Care Home

Thank you so much for taking the time to review us. We appreciate the positive review and we are happy that you and your loved one feel so positive about the home and the staff. It's good to know that we are helping to make a difference.


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Review from Christina K (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough my gratitude to all the staff, they are all truly amazing! My mum was very upset and anxious when she had to go into a care home, those feelings didn't last very long as the staff were brilliant with her. She soon felt secure and this made her smile every single day. They are
one big happy family and they treated my mum with dignity, respect and love. The staff excelled with the palliative care, every one of them was supportive and compassionate - highly recommend.

Reply from Shelley Ellam, Home Manager at Priestley Care Home

Thank you for taking the time to review our home Tina. All feedback is appreciated and allows us to continually develop our service. It has been our pleasure to care for your mum and that we were able to make a positive difference. Your kind words are greatly appreciated and will be shared with the team.


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Review from P S (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives excellent care, nothing is too much trouble. She is treated with respect. Staff from management to carer and kitchen are all amazing.

Reply from Paul Millar, Marketing Manager at Priestley Care Home

Many thanks for taking the time to review our home. All feedback is greatly appreciated and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Priestley.


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Review from C C (Daughter of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live in Australia and Priestley Care Home have cared for my father for the last two years. Due to Covid, I have not been able to travel to the UK to see him. However, the staff have been absolutely brilliant with their communication to me and reassurance during their time. When I finally got to visit
my dad in March, I found the home very warm and welcoming and the staff professional. My dad is happy and not just a number.

Reply from Shelly Ellam, Home Manager at Priestley Care Home

Thank you for taking the time to review our home, your kind words are greatly appreciated and allows us to continually develop our service. it is our pleasure to care for your dad and I will share it with the team.


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Review from Ann A (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident within the home for just short of a year. During this time as a family, we were very happy and satisfied with the care and support given to not only my Mum but as a whole family. All staff members that we saw or spoke to were very kind and caring, even in the most difficult of
situations and this is something that we will always be grateful for. The home was very accommodating and we are so grateful that we could be with Mum during her final days and moments.


The care shown towards my Mum was always to a high standard and very professional but it was also clear that staff members genuinely cared. Mum was very settled here and was happy to call it home. As a family we cannot thank all staff members enough, they are exceptional people.


Reply from Shelly Ellam, Home Manager at Priestley Care Home

Thank you for taking the time to review, your kind words are appreciated and I will share them with all the staff, it was a pleasure to have cared for your mum and she is missed by everyone.


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Review from Joyce D (Daughter of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum passed away on the 7th of September after being in Priestley for one year, from September 2020 to March 2021. We could not see Mum due to lockdowns, but spoke to her daily; she always said how good her care was. After being allowed visits from March 2021, we could see this for ourselves. After a
fall and hospital stay, Mum was returned to Priestly, and in her final days, the care and love shown to Mum were exceptional. I cannot praise the staff enough for their dedication to Mum.

Reply from Paul Millar, Marketing Manager at Priestley Care Home

Dear Joyce, please accept our deepest sympathies for the loss of your Mum. It was our pleasure to have cared for her and she is greatly missed. Many thanks for taking the time to review Priestly, your kind words are greatly appreciated and I will, of course, pass them on to our colleagues at the home.


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Review from Julie L (Daughter of Resident) assisted by family/friend published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been associated with Priestly Care Home 5 years ago with my father. When it came Mum needed care for a broken hip and bed rest and care Priestly was the only home my Mum and family wanted. The staff are so very kind, helpful, respectful and always wanting to make sure all parties involved are
happy and cared for to the highest level.
We can't praise them enough and are truly appreciative of all their help and comfort during a difficult time. We were sad when Mum left to go for rehabilitation, we would have preferred she stay there.

Reply from Paul Millar, Marketing Manager at Priestley Care Home

Many thanks for taking the time to review our home. It has been our pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course ensure that your comments are passed on to Shelley and her team.


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Review from Andrew G (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home cannot do enough for my mum and are always warm and friendly when I visit. These are difficult times, but the staff are 100% always. I am so glad my mum is staying in Priestly house.

Reply from Shelley Ellam, Home Manager at Priestley Care Home

Thank you so much for taking the time to review us. We appreciate the positive review and we are happy that you and your loved one feel so positive about the home and the staff. It's good to know that we are helping to make a difference.


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Review from Amanda L (Niece of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very approachable and happy to help both the residents and visitors. Auntie is kept busy with activities - encouraged to join in rather than sat in her room. The food is great and offers plenty of choices. Rooms kept clean and tidy as are her clothes. Staff go above and beyond e.g. getting
shopping etc. for residents. Keep up the good work! xxx

Reply from Shellene Armstrong, PA at Priestley Care Home

Many thanks for your feedback and review of the home.


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Review from Margaret H (Wife of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are lovely, apart from one person I have complained to the Area Manager and she was dealt with. Her attitude was abusive and rude. I am 85 years old myself and was upset. Thank you.

Reply from Shelley Ellam, Home Manager at Priestley Care Home

Thank you for taking the time to write your recent review its good to know that you feel that the staff team are lovely and I will share your feedback with them. I am sorry to hear that you feel that you have had a negative experience, you feel that your concern has been dealt with in a positive manner. This is not a common instance and all reviews are very important to us to ensure that everyone has a positive experience. Thanks again for your kind words with regards to the staff team.


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Review from K A (Relative of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a small home (approx 40 beds). The atmosphere is homely, relaxed, friendly, and cheerful. As my relative was admitted during lockdown I have not had the freedom to visit the home unrestricted, but the staff are all helpful and friendly and my relative is happy there, considering himself to be
with friends.

Reply from Shelley Ellam, Home Manager at Priestley Care Home

Thank you very much for your positive review, its always good to know that we are able to make a difference to people and that you are happy with the team.


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Review from Sarah C (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been very helpful in the past few weeks in explaining restrictions. It has been a very difficult year for everyone and very upsetting for us as relatives. As the restrictions lift, the staff at the home are working hard to ensure they can begin visiting access again. I know this must
be very difficult for them as the guidelines keep changing daily. They have dealt with the challenges in a very professional manner.

Reply from Shelley Ellam, Home Manager at Priestley Care Home

Thank you for your positive feedback. We are happy to know that you are having a positive experience. We will continue to support wherever we can for people to be able to see and speak to their loved ones.


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Review from S C (Daughter of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's nice to know mum is in a good home. The staff are lovely and caring. They do plenty of activities and What's App calls.

Reply from Shelley Ellam, Home Manager at Priestley Care Home

Thank you for your kind review, its good to know that you are happy with the home and the service that we provide for your loved one and your family.


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Review from Paul G (Son of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at the home for four years. I picked the Priestly Care Home because as a retired GP, I considered it to be the best in the area. This has been borne out by our experience of the exemplary care Mum received whilst a resident. Nothing was too much for the staff, who are all kind, considerate
and very competent in their respective roles. They are also very kind and thoughtful when caring for Mum's family. Thank you for all your care and love.

Reply from Shelley Ellam, Home Manager at Priestley Care Home

Thank you so much for your review; I am so pleased that you feel your mums stay and your experience as a family was positive, that she was well cared for, and that our staff were professional, kind and considerate. It s very important to us that all residents and their families feel that they receive the best care possible. Thanks again. Kind regards.


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Review from Joyce I (Resident) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being in this care home for over 5 years, I have nothing but praise for the carers and all the staff who work there. During this last pandemic they have worked tirelessly and cheerfully under difficult circumstances, with under-staffing and long hours, always with a cheerful smile and a helping
hand. May god bless them all.

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Review from Liz F (Daughter of Resident) published on 28 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad has been a resident at Priestleys for a few years now and has various health needs. he has recently been diagnosed with stage 4 cancer and the support and care given to our Dad and our family has been amazing. The staff really care about Dad. They treat him with love, dignity, and respect. We
are and will eternally be grateful to them. Thank you.

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Review from J W (Friend of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting Priestley Care Home I have always been met by friendly staff. I live and work locally and see staff out and about with service users visiting local shops and attractions. Staff have a good knowledge of local services, which will benefit families and service users. I have seen first hand
how clean, warm and welcoming the home is and a home from home feeling is what I experience. On visiting a friend who was there for a short stay the level of care was outstanding. She was encouraged to interact with other service users and she was delighted with the varied menu and standard of food. Overall I would recommend Priestley Care Home as an excellent care facility 100%.

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Review from P Q (Son of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Priestley has always been a friendly, professional and caring facility. The staff are dedicated, good-humoured and care greatly about their residents and families. I think the team deserves recognition and a bonus for their consistent quality of care for my father.

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Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Priestley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.556 for Priestley Care Home is calculated as follows: ( (162 Excellents x 5) + (57 Goods x 4) + (14 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 239 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priestley Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Shelley

Shelley Ellam

Job Title: Home Manager

Joined: 2007

Hi, My name is Shelley and I am the registered manager of Priestley Care Home and have worked in care for over 30 years. I originally started out working in the community environment for Age Concern, a job that gave me the direction to follow a career in care homes. I started working at Priestley Care Home in 2007, employed initially as a senior carer. I enjoyed working with the residents and would often give up my free time to join in and organise activities and events that the residents would enjoy. I was promoted to Deputy Manager of the home in 2011 at which time I learned more about the running of the home allowing me to continue working on my NVQs, I’m now qualified for NVQ Level 5. When the opportunity arose I progressed to home manager in 2014.


I maintain the ethos that the residents are at the very centre of life at Priestley Care Home and I ensure that their home and environment are welcoming and comforting. One of my proudest achievements as a manager is our current Good rating from CQC.


I have lived in the Birstall area for the last thirty-six years and was raised in Batley Carr. I have 5 grown-up children and many grandchildren. I know the local area very well and I have spent my entire career at Priestley promoting and maintaining strong relationships with the homes community. I enjoy holidays, walking, crafting spending time with my family. My hobbies are often transferred into Priestley I will often make things for the residents to enjoy and I also donate these items to help raise money for the home's residents' fund.