Priestley Care Home

Market Street, Birstall, Batley WF17 9EN
Submit a Review
9.6 51 Reviews
  • Priestley Care Home, Batley
Priestley Care Home in Birstall offers high-quality residential care as well as respite care.

There are 40 ensuite bedrooms and residents are encouraged to decorate their rooms with personal items so it feels like home to them. There is a beauty salon where residents can go and be pampered and a whole range of activities from arts and crafts to gardening and exercise classes.

Staff are caring and compassionate and are committed to giving person-centred care where the residents' wellbeing is their priority.

Show Priestley Care Home on the Map

Care Provided by Priestley Care Home

  • Primary Care Categories
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shelley Ellam (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 2

Funding & Fees Guide for Priestley Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,055
    • RESPITE Self-Funded Residential Care from £1,055
  • (these prices are only a guideline, please contact Priestley Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


Priestley Care Home Reviews (51)

Total of 51, showing 41-51
9.6

Priestley Care Home has a Review Score of 9.6 (9.556) out of 10, based on 20 reviews in the last 2 years. Over all time Priestley Care Home has 51 reviews.

Overall Experience

  • 36
  • 13
  • 1
  • 0
  • 1

Date Published

51
8
10
20
31

Review from M S (Son of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, friendly and caring staff. Always on hand to offer help and advise.
Engage well with residents.
Are always aware of recent incidents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Son of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is receiving a good service and is happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary R (Respite Resident) published on 23 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoyed my week stay at Priestly Care Home and can only praise the staff there who went above and beyond the call of duty not only for myself but all residents and families alike.
Beautiful home and very clean and welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan B (Daughter of Resident) published on 17 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home welcomed my mum with open arms for a respite stay of 2 weeks. She was treated with friendliness and respect from all the staff and enjoyed her stay, particularly the shower facility which she used twice. The home was accommodating of her desire to bring in her own chair and mattress and
her need for daily bananas and particular bread. My big regret is that this home will possibly not be offering respite beds in the future, a necessary lifeline for us family coping with elderly parents in their own home.


Improvements would be - more reclining chairs in the public lounges as my mum wasn't comfortable sitting on the chairs that were provided and more stimulating activities for residents who still have mental capacity.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was very friendly, caring and kind. Very welcoming when first arrived, lots of activities, music and talking. I am sure my mum put on weight with all the food and lovely puddings they were given to eat.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret J (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness given to my mother was an extremely high standard. All the staff have shown that they are well trained and have a high regard for all relatives and residents. I can't praise them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I got a wonderful welcome. I felt cold, afraid and alone. They gave me a cup of tea, some dinner and put a jumper on me. I'll never forget that welcome. I had a lovely room. It was like a hotel. I could keep myself to myself or join if I wanted. I got on with all the patients and the staff. Staff were
helpful, good-natured and created a happy atmosphere. The food was good. It tasted homemade. There was a good choice and the portion size suited me.
The hairdressing was top class. They knew what they were doing and I was pleased with the result. Problems were that my TV didn't work properly, it took four days to get cream for my sore skin. My emergency card broke and wasn't put back. Bells kept me awake at night and light flooding into my room when staff opened the door.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joss C (Daughter of Resident) published on 7 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the home for several months now and has received great care and kindness from all of the staff. They are all prepared to go the extra mile to make sure that my mum is happy and settled. Everyone is always bright and cheerful and nothing is too much trouble. It is reassuring to
know that she is in such good and caring hands.

Reply from Shelley Ellam, Care home manager at Priestley Care Home

Thank you very much for your review.
I am so pleased that your mother is enjoying her stay at Priestley so far and that you are happy with the care she is receiving.
It is lovely to hear such positive feedback regarding our staff and the work we do.
Thank you again.
Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B B (Niece of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came to Priestley in November 2015. I visited other homes and decided on Priestley after my first visit where I got a good feeling about the care. The staff are a good working team and gel well together. The manager and two deputies are very hands on and are always well informed. They are always
willing to answer any questions/concerns. My aunt settled quickly and has a much better quality of life under their care. Well done to everyone at Priestley.

Reply from Shelly Ellam, Care Home manager at Priestley Care Home

Thank you very much for your review.
It is lovely to hear that we work so well as a team.
I am so pleased that your Aunt felt at home and settled in so quickly.
It is important to us that all our residents and their families feel welcome and receive the best care possible.
Thank you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra B (Daughter of Resident) published on 15 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Priestley Care Home in January 2015 after a time spent in hospital. She had previously been very healthy and living independently. This sudden decline necessitated the need to have 24 hour care.


Despite illness, and challenging behaviour on occasion, the staff were kind, caring and

went over and above what they needed to do. They really cared about her as well as caring for her.


This was particularly evident when, after a serious accident and hospital stay, her needs increased. The compassion she was shown by the staff during this time was immense. I won't name any particular member of staff, they were all brilliant, even throughout the night.


I was apprehensive when she was first admitted. I had no need to be. One of the things they said, on many occasions, was "we're not here JUST for your mum, we're here for you as well". Sadly my mum died just before her 91st birthday in June 2016.


Excellent staff, very good care, as good as it can be.


Reply from Shelley Ellam, Home Manager at Priestley Care Home

Thank you for taking the time to leave this review, it is lovely to hear that your family felt supported by the team and that you regard the home so positively. Our thoughts are with you all, sincerest condolences from all at Priestley.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June C (Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looked after in a friendly manner, nothing was too much bother for them.

Reply from Shelly Ellam, Home Manager at Priestley Care Home

Thank you for taking the time to leave this review, we really do appreciate the feedback we receive. It is lovely to hear feedback that you felt supported at Priestley and that you enjoyed spending time at the home. Thanks so much for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Priestley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.556 for Priestley Care Home is calculated as follows: ( (162 Excellents x 5) + (57 Goods x 4) + (14 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 239 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priestley Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Shelley

Shelley Ellam

Job Title: Home Manager

Joined: 2007

Hi, My name is Shelley and I am the registered manager of Priestley Care Home and have worked in care for over 30 years. I originally started out working in the community environment for Age Concern, a job that gave me the direction to follow a career in care homes. I started working at Priestley Care Home in 2007, employed initially as a senior carer. I enjoyed working with the residents and would often give up my free time to join in and organise activities and events that the residents would enjoy. I was promoted to Deputy Manager of the home in 2011 at which time I learned more about the running of the home allowing me to continue working on my NVQs, I’m now qualified for NVQ Level 5. When the opportunity arose I progressed to home manager in 2014.


I maintain the ethos that the residents are at the very centre of life at Priestley Care Home and I ensure that their home and environment are welcoming and comforting. One of my proudest achievements as a manager is our current Good rating from CQC.


I have lived in the Birstall area for the last thirty-six years and was raised in Batley Carr. I have 5 grown-up children and many grandchildren. I know the local area very well and I have spent my entire career at Priestley promoting and maintaining strong relationships with the homes community. I enjoy holidays, walking, crafting spending time with my family. My hobbies are often transferred into Priestley I will often make things for the residents to enjoy and I also donate these items to help raise money for the home's residents' fund.