Since moving there, Mum has developed good relationships with care staff
D D (Son of Resident)
The staff at Tolson Grange should be commended for their care and interest in those who live there.
D S (Son of Resident)
Dad has only been in the home a few weeks and the staff are amazing.
M P (Son of Resident)
Colleagues at Tolson Grange will be happy to discuss our weekly fees with you and what our fees include.
Visitors are welcome at Tolson Grange.
Onsite parking is available, including disabled spaces.
Tolson Grange has a Review Score of 9.7 (9.713) out of 10, based on 28 reviews in the last 2 years. Over all time Tolson Grange has 57 reviews.
Review from Z R (Daughter of Resident) published on 19 February 2025
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Review from J C (Daughter of Resident) published on 11 February 2025
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Review from Karen T (Niece of Resident) published on 31 January 2025
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Review from D D (Son of Resident) published on 12 November 2024
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Review from M P (Son of Resident) published on 10 September 2024
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Review from D S (Son of Resident) published on 2 September 2024
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Review from J A (Daughter of Resident) published on 19 August 2024
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Review from Lisa R (Daughter of Resident) published on 15 August 2024
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Review from J P (Daughter of Resident) published on 15 August 2024
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Review from Darrel M (Son of Resident) published on 15 August 2024
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Review from Joan B (Sister of Resident) published on 15 August 2024
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Review from Andy S (Son of Resident) published on 5 August 2024
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Review from Anne B (Wife of Resident) published on 2 August 2024
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Review from Michael M (Husband of Resident) published on 20 June 2024
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Reply from Catherine Matthews, Home Manager at Tolson Grange
Thank you for taking the time to review Tolson Grange. We are pleased to hear you rate your overall experience with us as excellent. I will inform the staff of your kind words. We like to do everything we can to provide the best care and environment for our residents. Activities for the residents are an important part of care and something we pride ourselves in doing. This is why we arrange daily activities such as gardening, baking, games, and arts and crafts, and have weekly meetings with the residents, to discuss anything they would like to do. We've recently had a particular visit from an animal handling workshop come in, as well as a college, visit us with their animals, and have even had a visit from some alpacas. We also like to discuss with other care homes in our area, what activities and events they're holding with their residents and loved ones, so we can keep up to date. But, if you have any activities or recommendations in mind, that you think will benefit our residents, my door is always open.
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Review from Andrea D (Daughter of Resident) published on 29 April 2024
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Review from Michelle F (Daughter of Resident) published on 29 April 2024
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Review from Claire H (Daughter of Resident) published on 26 April 2024
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Review from S T (Daughter of Resident) published on 26 April 2024
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Review from M H (Daughter of Resident) published on 23 April 2024
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Reply from Catherine Matthews, Manager at Tolson Grange
Thank you for taking the time to review Tolson Grange and we are pleased you rate our care/support as excellent. Thank you for your kind comments regarding our team, which I will pass on. We have had issues obtaining name badges but will ensure colleagues wear these where possible. We have updated our Meet the Team board. During mealtimes, visitors are welcome in other areas of our home, however, we have protected mealtimes to ensure our residents are able to eat with minimal distractions and obtain their required nourishment. I will ask our housekeeping team to increase their checks on your mum's toilet and bathroom. I am happy to discuss all aspects of care with you at a mutually convenient time.
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Review from Nora B (Daughter of Resident) published on 12 April 2024
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The Review Score of 9.7 (9.713) out of 10 for Tolson Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.713 for Tolson Grange is calculated as follows: ( (258 Excellents x 5) + (54 Goods x 4) + (16 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 331 Ratings = 4.713
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Tolson Grange is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Feb 2018
Caring
Effective
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 03 Mar 2025
We currently have two vacancies for care. Please contact Tolson Grange directly for more details.
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