Since moving there, Mum has developed good relationships with care staff
D D (Son of Resident)
The staff at Tolson Grange should be commended for their care and interest in those who live there.
D S (Son of Resident)
Dad has only been in the home a few weeks and the staff are amazing.
M P (Son of Resident)
Colleagues at Tolson Grange will be happy to discuss our weekly fees with you and what our fees include.
Visitors are welcome at Tolson Grange.
Onsite parking is available, including disabled spaces.
Tolson Grange has a Review Score of 9.7 (9.713) out of 10, based on 28 reviews in the last 2 years. Over all time Tolson Grange has 57 reviews.
Review from John M (Son of Resident) published on 18 November 2020
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Review from C S (Wife of Resident) published on 1 October 2020
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Review from L B (Daughter of Resident) published on 14 May 2020
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Review from B L (Wife of Resident) published on 14 April 2020
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Reply from Jacqueline Byrne, Manager at Tolson Grange
Thank you for taking the time to review Tolson Grange, and we are pleased that you are extremely likely to recommend our home. We are currently undergoing a refurbishment, which also includes new furniture. We would appreciate the opportunity to discuss your concerns regarding communication at a mutually convenient time.
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Review from S W (Daughter of Resident) published on 6 February 2020
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Reply from Jacqueline Byrne, Manager at Tolson Grange
Thank you for taking the time to review Tolson Grange and we are pleased that you rate our care/ support as excellent. Our home is currently undergoing refurbishment including new furniture.
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Review from A G (Daughter of Resident) published on 21 January 2020
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Review from K H (Son of Resident) published on 4 September 2019
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Review from Clare A (Daughter-in-law of Resident) published on 29 August 2019
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Review from Christine C (Sister of Resident) published on 22 November 2017
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Review from Chris W (Daughter of Resident) published on 31 October 2016
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Such is the nature of my mother's illness, she does have bad days, but more often than not she now has a smile on her face and has a laugh with the staff who take the time to make her feel welcome and special.
There are residents and relatives meetings with the team, but it is also easy to raise and resolve any concerns/issues with management on a day to day basis helped by easy access and the opportunity to discuss these matters direct. A 'can do' attitude definitely prevails in the home.
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Review from Jacqueline M (Daughter of Resident) published on 17 October 2016
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Review from Karen A (Niece of Resident) published on 3 October 2016
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Review from Cynthia D (Friend of Resident) published on 29 September 2016
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Review from Linda H (Daughter of Resident) published on 26 September 2016
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Review from Harold G (Resident) published on 23 September 2016
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Review from Barbara H (Daughter of Resident) published on 21 September 2016
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Review from George S (Son of Resident) published on 21 September 2016
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The Review Score of 9.7 (9.713) out of 10 for Tolson Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.713 for Tolson Grange is calculated as follows: ( (258 Excellents x 5) + (54 Goods x 4) + (16 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 331 Ratings = 4.713
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Tolson Grange is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Feb 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 03 Mar 2025
We currently have two vacancies for care. Please contact Tolson Grange directly for more details.
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