Acacia Court Care Centre

Crawshaw Hill, Pudsey LS28 7BW
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9.6 67 Reviews
  • Acacia Court Care Centre, Pudsey
Acacia Court Care Home, situated in the market town of Pudsey, is a friendly and welcoming home offering a calming environment.

With several places to relax, dine, exercise, socialise and to be creative, including a hairdressing salon, residents are offered an active lifestyle alongside plenty of moments to enjoy the peace of quiet. Outside, the pretty garden which is looked after by some of the residents provides the perfect backdrop to socialising with friends and family.

Providing person-centred residential care, the dedicated and professional care team at Acacia Court spend time getting to know residents, seeking to determine not only their care and support needs and preferences but also who they are as individuals. This allows them to provide top quality care, now and in the future, alongside ensuring that residents always have something to look forward to, whether that be engaging with activities or relaxing in their own company.

There is also a focus on community at Acacia Court, from building relationships with neighbours in local groups and schools, to arranging sightseeing trips in the local area, residents are encouraged to take an active role in the Pudsey community.

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Care Provided by Acacia Court Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Levi Crowther (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Acacia Court Care Centre Reviews (67)

Total of 67, showing 1-20
9.6

Acacia Court Care Centre has a Review Score of 9.6 (9.585) out of 10, based on 21 reviews in the last 2 years. Over all time Acacia Court Care Centre has 67 reviews.

Overall Experience

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Date Published

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Review from Adele P (Friend of Resident) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My close friend and I are new this month to Acacia Cout and what a wonderful welcome and first experience. The home has a warm and welcoming feel to it, is bright and spacious, clean and well equipped. The manager, administrator and activities staff are friendly caring and kind. The residents are free
to move around the home with or without help and there are activities each day to keep them occupied plus trips out in the minibus. Health care issues have been dealt with swiftly. So far very pleased.

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Review from P B (Daughter of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, really friendly staff. All my mams needs are taken care of. I couldn't ask for more.

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Review from J S (Daughter of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are unbelievable with their care and attention. Dad thinks he's in a 5-star hotel and loves the staff.
90% of the time loves the meals, although he struggles with eating meat. No bottom teeth due to erosion of lower gums)
Needs help getting dressed, as he forgets to change them.
Daily =
This does seem to be occurring most times.
We are surprised that he is participating in some activities as his daughters we cannot thank the staff (all staff) enough.

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Review from K C (Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from L N (Daughter of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience of bringing Mum into the care home was a very pleasant one, they made her very welcome, and put her at ease, as it was not an easy decision to make for Mum, but she needed it now with her dementia. I am fully happy, knowing she is getting looked after and the care she needs. I would highly
recommend this home.

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Review from G T (Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had to move as last home had to close down. Since moving in everything is fine, food good and plenty.

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Review from C S (Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Acacia Court.
I am badly in need of peace, quiet and comfort after a previous stay in hospital.
The staff have been kind and understanding about my disabled state and nothing is too much for the help I need whilst trying to lead a normal life again, the food is exceptional,
nothing is too much trouble at a time when I feel so tired and weak.
I would recommend this place to anyone who needs help and care, good food and understanding.

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Review from M S (Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into Acacia Court in the year 2022 my overall expenses have been great my room is always tidy staff are there when I need them it's great having the GP come to the home weekly to see me it is a great place to live best move I ever made.

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Review from M C (Daughter of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents are well looked after. Feel really homely, staff are very good. Would definitely recommend.

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Review from Marion W (Daughter of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Leaving my daddy in a care home was a sad time for me, as it meant that I was no longer able to look after him as he deserved to be. I felt I had let him down in a way, but I think he is very happy where he is and now I can be his daughter again not his carer. Daddy's health is deteriorating and the
staff and the GP have prepared me for what is to come, but not yet. My only bind is there are not enough male carers but the ones that are there are fantastic with my daddy. The staff are very good and inform me regarding any medical or problems that arise. I would give this care home 100% for care, quality and understanding. I am happy to leave my daddy in their care although I still feel sad when I leave him. Thanks to all the carers who do care, and for their dedication in doing what is not always the best job. Thanks.

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Review from C M (Son of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the improvements regarding the tidy-up of the front and the removal of the bed at the back.
Wonderful, friendly staff that are always happy to go the extra mile.

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Review from H R (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful staff, all doing their best for the residents. Good program of activities. Monthly menus printed. The management and staff are very approachable and so their jobs with care and a smile. Days out are well organised and enjoyed.
Any issues are dealt with quickly and efficiently.

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Review from S C (Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The place is well run and the staff are competent and friendly.
With the exception of breakfasts, the lunch and the evening meal are sometimes problematic.
Overall I am happy here.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Acacia Court Care Centre

Thank you for your review, we are pleased you are having a positive experience living at Acacia Court. I have taken note of the point you have raised regarding the mealtimes and have planned to discuss this at our next resident and relative meeting planned for this month.


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Review from Toni C (Respite Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has stayed at Acacia Court on various occasions over the past few years on respite. Dad always thoroughly enjoyed his stay. Recently, Dad became a permanent resident at Acacia due to a decline in his health and becoming much more dependent, especially with the sudden loss of his eyesight. Understandably,
my dad has struggled and found this extremely difficult to come to terms with. The staff at Acacia Court have been really supportive towards my dad and his needs. Staff helped him settle in, and joined him in with all the activities, even though it’s been a struggle for him. This has given me and my family peace of mind, knowing he is well looked after, safe and secure. Acacia Court is a really lovely, clean and tidy home. It’s a relief to know my dad has finally settled. We really appreciate all the hard work the staff put in towards my dad’s care and can’t thank them enough. I would definitely highly recommend the Acacia Court residential home.

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Review from Julie M (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to Acacia Court in February 23, and we have had only high praise for the care home. They are well looked after, and he is very happy there, that being so, we have just placed Mum there as a full-time resident. When she could not longer cope in her own home, there was only one place
she wanted to go and we were fortunate to be offered a place there for her. Keep up the good work Acacia!

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Review from S S (Daughter of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This care home is going down the pan! Yes it’s clean, yes the residents get fed and watered. As for actual “care” I would give it zero. The carers do their work! But care is lacking. Things have changed here immensely over the years and not for the better. Family are really considering moving our loved
ones out of there. The words of my mum last week were “ nobody cares about me in here”. I’m inclined to agree with her!!

Reply from Clare Sheehan, Careline Advisor at Acacia Court Care Centre

Thank you for your review for Acacia Court. We are sorry to hear that you have had an unsatisfactory experience, please reach out to the Home Manager so that we can resolve your concerns.


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Review from Eileen T (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum celebrates her 96th birthday on 10th October.
I asked if it was possible to have the piano room for a bit for a family get-together, and on Saturday 7th October, the staff at Acacia were brilliant. A lovely cake and afternoon tea were provided, and the room was trimmed up. We had a lovely afternoon.
Nothing was too much trouble. This is typical of the staff at Acacia; they are fab.

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Review from L G (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Acacia Court Care Centre for two years and has always been settled on content.
More recently having an operation after a falling and a severe stroke Mum is receiving palliative care from a caring team. Many thanks for your kindness, compassion and support.

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Review from R B (Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think this is a first class care home. Staff are very good and helpful.

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Review from M F (Son of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Acacia Court made Mum feel welcome immediately at what was a time of turmoil and poor health. Mum settled in very quickly thanks to the kindness of all the staff. All staff are thoughtful and considerate and this makes Mum feel safe and secure and loved.

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Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Acacia Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.585 for Acacia Court Care Centre is calculated as follows: ( (166 Excellents x 5) + (68 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 246 Ratings = 4.585

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia Court Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Frequently Asked Questions about Acacia Court Care Centre

What types of Care is Acacia Court Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Acacia Court Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Acacia Court Care Centre have?

There are 41 Single Rooms.

What are the Facilities & Services at Acacia Court Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acacia Court Care Centre to the centre of Pudsey?

0.4 mile(s) as the crow flies, distance by road may be significantly further.