Acacia Court Care Centre

Crawshaw Hill, Pudsey LS28 7BW
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9.6 67 Reviews
  • Acacia Court Care Centre, Pudsey
Acacia Court Care Home, situated in the market town of Pudsey, is a friendly and welcoming home offering a calming environment.

With several places to relax, dine, exercise, socialise and to be creative, including a hairdressing salon, residents are offered an active lifestyle alongside plenty of moments to enjoy the peace of quiet. Outside, the pretty garden which is looked after by some of the residents provides the perfect backdrop to socialising with friends and family.

Providing person-centred residential care, the dedicated and professional care team at Acacia Court spend time getting to know residents, seeking to determine not only their care and support needs and preferences but also who they are as individuals. This allows them to provide top quality care, now and in the future, alongside ensuring that residents always have something to look forward to, whether that be engaging with activities or relaxing in their own company.

There is also a focus on community at Acacia Court, from building relationships with neighbours in local groups and schools, to arranging sightseeing trips in the local area, residents are encouraged to take an active role in the Pudsey community.

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Care Provided by Acacia Court Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Levi Crowther (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Acacia Court Care Centre Reviews (67)

Total of 67, showing 21-40
9.6

Acacia Court Care Centre has a Review Score of 9.6 (9.585) out of 10, based on 21 reviews in the last 2 years. Over all time Acacia Court Care Centre has 67 reviews.

Overall Experience

  • 44
  • 21
  • 0
  • 1
  • 1

Date Published

67
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10
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46

Review from Marjorie S (Respite Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in this home for two years, and I love it!
The staff are amazing, and noting is too much trouble.

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Review from Marcia M (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I first visited Acacia Court Care Centre in January 2023. We were very impressed - the home was clean and bright (lots of natural sunlight). The furniture and decor were just like a top-rate hotel. Above all, the staff are brilliant, friendly, caring and very helpful. When my mum moved
in, all the staff, including managers, introduced themselves to her and welcomed her. She is now kept occupied with all kinds of activities and day visits. The dining room, meals and her bedroom are all of a high standard. There is absolutely nothing more we could wish for.

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Review from J C (Daughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

In the words of my mother who was unfortunate enough to have been stuck in this atrocious home for 3 months due to the inefficiency of social care “I wouldn’t leave a dog in here”. My mother broke 2 bones in her neck following a fall during staff changeover and was only found by a member of the kitchen
staff. Around 100 cigarette buts greet you at the entrance, residents are placed in the lounge in front of a blaring tv and then left to their own devices with little or no attendance from staff, the majority of whom are at the best indifferent to residents needs, telling them to urinate in their pads rather than taking them to the bathroom which is obviously seen as an inconvenience. When I requested a call back from the assistant manager she told me she was too busy cleaning a cupboard! Unless you are desperate and even then I highly recommend you Do not leave your loved one here.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Acacia Court Care Centre

Thank you for your review, we value all feedback as this helps us to improve our service where required. We have reached out to you and discussed your concerns via a telephone call. We are sorry your Mother did not have the desired experience with us and, where shortfalls have been identified, please be assured we have taken action to address these.


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Review from Shirley B (Daughter of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Acacia Court before for my father's respite. The care and kindness shown by all the staff is heartwarming, they cannot do enough for you. My father was taken care of like a member of the family. Whenever I rang to ask how he was I was always answered by a cheerful voice. It means a lot.
Thank you.

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Review from Lydia O (Granddaughter of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Go out of their way for us. Look after my grandad amazingly. He's very happy here. Glad we picked this home for him.

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Review from P M (Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wasn't expecting to stay but the care is brilliant. It is very homely and the staff make sure we have everything we need. I enjoy the company and I have a lovely room that now has all things from home. I'm very happy and comfortable here.

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Review from B Q (Daughter of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and human kindness at the home is fantastic. Nothing is too much trouble and everybody is so friendly and helpful, will answer any questions or concerns we have, and do their best to make the stay as comfortable as possible.

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Review from J D (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy.

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Review from Kimberley R (Daughter of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved in 3 weeks ago and it’s like he’s lived there all his life! I can’t tell you how incredible the staff have been from day one. They have welcomed him with open arms and have been very accommodating to all his needs. I take my dad out 3 times a week and he speaks so highly of everyone there.
The food is amazing and is looked after so well. The manager has gone above and beyond keeping us up to date with everything and allowing us to video call when visits were not allowed due to the isolation period. She really put our minds at ease and I know we’ve made the right choice choosing Acacia Court Care Centre. I would highly recommend it to everyone.

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Review from Alison R (Daughter of Resident) published on 2 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mum became a resident at Acacia Court in December 2019. The carers and staff look after Mum with patience and kindness, which really helped her as she adapted and settled in. Mum's room is lovely with a nice view of the garden, the facilities are good, there is a lovely lounge where they have activities,
music and singing, TV, etc. The food is really good and Mum especially loves meal times! Mum's health has deteriorated over the last year, being diagnosed with Dementia plus having an on-going anxiety condition. With Covid and the restrictions in care homes, it has been a very hard period for all of us. I can't praise the staff and carers highly enough for all their dedication, care and just going the extra mile to keep Mum and everyone safe and well. Mum has been amazing to get through these times but she couldn't have coped without the wonderful, caring helpful staff who always do their best and with a smile! Want to say a huge thank you to all at Acacia Court for providing such wonderful care.

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Review from K T (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had my first visit with mum indoors. How lovely. The care home was very well organised to receive visits. A positive experience. However, after 5 years some of the carers have not mastered her hearing aids.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Acacia Court Care Centre

Thank you for your feedback. We are pleased we can now welcome you and other relatives back into Acacia Court in a safe way to visit your loved ones. It is really good to hear about your positive experience and that you were able to spend quality time with your Mother. We are happy that you felt it was well organised which confirms staff commitment to ensuring safe and positive visiting at Acacia Court. We continue to support the staff team to manage everyone’s hearing loss equipment. We would like to reassure you this is available regarding your Mother’s hearing aid. We will ensure all staff have the skills and knowledge to support her with this. Once again thank you for your feedback.


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Review from Michael T (Son of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Acacia Court on the day all care homes went into lockdown, 12.03.2020.
So it has been difficult for mum and family to adjust to this new norm, but all the staff and management team work tirelessly to ensure mum is safe and well cared for, nothing seems too much trouble. The greeting from
all staff members is very friendly, genuine and warm, they care and treat her with the utmost dignity. It is still a difficult time for the team at Acacia Court the residents, family, and friends, but this is managed well.
Visiting is well regulated and under the current circumstances due to bad weather and wind, they make every effort to ensure everybody is able to visit their loved ones. Communication is good and keeping us informed of any changes to mum's condition or the need for a doctor's visit is instant. We are very happy with the care mum is receiving.

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Review from Ian B (Grandson of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather was in Acacia Court on respite during July 2020. All the care staff were lovely, nothing was too much trouble. Definitely choose Acacia Court next time he requires care again. The care home felt like home from home.

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Review from Katherine R (Granddaughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management at Acacia Court have been excellent during this COVID-19 pandemic. Safety of residents is their number one priority. It has been a difficult time for all, but they have been very communicative about what's been happening with my Nan. We are very happy with the care she receives.
Thank you.

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Review from Julie B (Daughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum and dad moved in they have settled in so well. The staff can't do enough, the home is clean and very homely. Excellent teamwork. The home runs like clockwork. 100% recommendation.

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Review from Lisa W (Granddaughter of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was so helpful and talked through everything with me so I understood. I looked at five care homes and this one is the best care home by far. Excellent staff, very clean.

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Review from Matthew D (Grandson of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and management team do such an amazing job day in day out.
You're always greeted with a smile and a hello which is lovely to see in such a busy environment.
The manager is so nice and such a joy to speak to she makes time for everyone.

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Review from Kevin B (Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into the centre in December 2019. At first, I was a bit concerned about everything; I suppose this was just natural. But now I have settled in I find Acacia Court a smashing place to live. I find the staff very helpful and kind. The food and facilities are excellent and I think I will be very
happy here.

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Review from Angela D (Relative of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first came to visit this care home the manager and all the staff were extremely nice, very efficient plus showed true empathy to our situation. One of the carers is such a pleasure to talk to "always has a smile" and so kind to the residents. You have the perfect staff at Acacia Court. The manager
shows such a caring generous nature/attitude.

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Review from Ruth L (Daughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care my dad receives. As he says "He is very content".

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Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Acacia Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.585 for Acacia Court Care Centre is calculated as follows: ( (166 Excellents x 5) + (68 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 246 Ratings = 4.585

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia Court Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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