Acacia Court Care Centre

Crawshaw Hill, Pudsey LS28 7BW
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9.6 67 Reviews
  • Acacia Court Care Centre, Pudsey
Acacia Court Care Home, situated in the market town of Pudsey, is a friendly and welcoming home offering a calming environment.

With several places to relax, dine, exercise, socialise and to be creative, including a hairdressing salon, residents are offered an active lifestyle alongside plenty of moments to enjoy the peace of quiet. Outside, the pretty garden which is looked after by some of the residents provides the perfect backdrop to socialising with friends and family.

Providing person-centred residential care, the dedicated and professional care team at Acacia Court spend time getting to know residents, seeking to determine not only their care and support needs and preferences but also who they are as individuals. This allows them to provide top quality care, now and in the future, alongside ensuring that residents always have something to look forward to, whether that be engaging with activities or relaxing in their own company.

There is also a focus on community at Acacia Court, from building relationships with neighbours in local groups and schools, to arranging sightseeing trips in the local area, residents are encouraged to take an active role in the Pudsey community.

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Care Provided by Acacia Court Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Levi Crowther (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Acacia Court Care Centre Reviews (67)

Total of 67, showing 41-60
9.6

Acacia Court Care Centre has a Review Score of 9.6 (9.585) out of 10, based on 21 reviews in the last 2 years. Over all time Acacia Court Care Centre has 67 reviews.

Overall Experience

  • 44
  • 21
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  • 1
  • 1

Date Published

67
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10
21
46

Review from K W (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been both surprised and delighted by the care my father has been given at Acacia Court Care Centre. His room is perfect for his needs and all the staff I have met have been very pleasant and helpful.

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Review from Keith N (Son of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is one of the happiest homes I have ever been in it is extremely clean and well kept. The food is very nice and all of the staff that I have met so far are exceptionally helpful and kind. I feel that my dad is getting the very best care and there can't be a better place! Acacia Court is awesome.
Thank you.

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Review from T N (Son of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-run home with a generally youthful staff who are kind and caring. Residents are treated with kindness and respect. Activities are varied and stimulating and the visit by local nursery children evolves fun and a spirit of inclusiveness by most of the residents. We are very happy with the care
our mother receives and would recommend Acacia Court to anyone looking for a local care home.

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Review from J S (Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I entered the home at the end of November 2018. The last place I thought I would need. It took some time to settle in as I was angry at the fact I had to sell my house to afford to stay. I got a lovely room and I could bring in anything from home. The staff are wonderful, they call in and talk to me
as I can't get out because I'm on oxygen 24/7. The new manager is doing an excellent job - nothing is too much trouble for her. She always speaks as she passes my door which is always open. The food is good.

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Review from Jane B (Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Acacia Court for three years. I love the girls who care for me overnight. I love my room and I have all my own things.

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Review from M C (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a wonderful stay for my mother - thank you.

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Review from Patricia B (Niece of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care afforded to my uncle since his residency began in January 2017 was wonderful and always respectful of his needs.
This care continued until he passed away 7th November 2018.
The additional care during the last week of his life was second to none.

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Review from Christopher G (Son of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Acacia Court for 3 months now, we have no complaints about the care mum has been given. She is joining in activities and eating better than she has in years. We have found all the staff to be friendly and helpful and the home is always clean when we visit. It was a massive decision moving
mam into a care home but we feel we picked the best in the area with Acacia Court!!

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Review from J N (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The day to day care of my mother is excellent. She always looks clean and is clearly comfortable and settled. Her room is spotless as is the rest of the home and I find the staff very caring and always treating residents with dignity.
My one small criticism is that communication between staff is sometimes
lacking and my enquiries have had a slow response.

Reply from Clare Sheehan, Careline Advisor at Acacia Court Care Centre

Thank you for your review, we value all feedback as the helps us to improve our service where required. Please accept our apology for the issues you have experienced regarding communication amongst staff. We will review the systems currently in place and implement any changes needed.


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Review from A E (Granddaughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandma has been a resident for over five years. The care provided is excellent, the staff are wonderful, there just sometimes doesn't seem to be enough of them.
There are various enrichment activities provided and events for residents and relatives. More varied food menus would be welcomed, but
overall a caring place to be with staff who always put the residents first.

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Review from Elizabeth E (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother and I have had a very positive start to her residency. The staff are extremely helpful and caring, they go beyond their remit to ensure Mum is comfortable and happy. I cannot say enough about this care home. Thank you so much.

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Review from Michael H (Son-in-law of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives the best care and attention we could have wished for. The staff are excellent being most friendly, caring and attentive, nothing is too much for them and all have mum's best interest to heart. We are blessed to have found such a place for mum to spend her later years and feel most secure
that she is looked after to such a degree in our absence.

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Review from Mary L (Sister of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has only been at the Acacia Court for 7 months but she seems to have settled in well.

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Review from E G (Resident) assisted by family/friend published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed my stay at Pudsey and was well looked after with good food and overall facilities.

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Review from Julie H (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received during his stay at Acacia Court was excellent. Every staff member, from carers to cleaners were kind and friendly. They took the time to talk and share memories. My father was listened to and his wishes taken into account as much as possible. He died in May and his end of
life care was excellent. He was treated with love and dignity. He was comfortable and pain-free and his family were welcomed and cared for too. Thank you to everyone at Acacia Court.

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Review from J E B (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank the manager and all her staff for all the effort they have put into organising the celebration for my mother's 100th birthday. A really good singer was arranged to entertain the residents in the afternoon, followed by a special buffet and a birthday cake.
The staff showed a huge amount
of support and love to my mother and made her day extremely special and memorable. Thank you to the manager.

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Review from Jeff M (Son of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Acacia Court in September 2016, living there until she passed away in January 2017. She moved from Liverpool, where she had lived all of her life until it became apparent that she was no longer able to live independently. She settled in easily and quickly. This was due in no small part
to the professionalism of the staff and management. The care staff were always caring and attentive to my mother's needs and were ably supported by their management team who were always approachable and attentive.

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Review from J P (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring for my mother and we are happy that she is cared for, in particular at night which was a problem when she was at home.

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Review from Pauline M (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad's transfer from his own home to Acacia Court Care Centre couldn't have gone better. The staff welcomed him and he warmed immediately to the wonderful, friendly, homely, caring atmosphere of the home. He loves the room, the food and their care and attention. He has a named carer who looks after
his every need, plus his family are welcome, visitors are included in every aspect of his life.

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Review from John B (Brother of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With limited experience, so far I have found this care home to be one of the best and totally suitable for my brother.

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Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Acacia Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.585 for Acacia Court Care Centre is calculated as follows: ( (166 Excellents x 5) + (68 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 246 Ratings = 4.585

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia Court Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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