Visitors welcome anytime
Car park to the rear and front of the building
Alexandra Court Residential Home has a Review Score of 10 (9.981) out of 10, based on 13 reviews in the last 2 years. Over all time Alexandra Court Residential Home has 15 reviews.
Review from Gary W (Son of Resident) published on 31 January 2025
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Reply from Marilouise Bree, Director at Alexandra Court Residential Home
Thank you for such a wonderful review especially when you are grieving. It means the world to us. Thank you for choosing us to look after your lovely Father. It was a complete honour and his beautiful smile will never be forgotten.
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Review from C M (Son of Resident) published on 7 May 2024
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Reply from Marilouise Bree, Director at Alexandra Court Residential Home
Thank you so much for this lovely review. Put a big smile on our faces reading it.
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Review from Jenna H (Granddaughter of Resident) published on 7 May 2024
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Reply from Marilouise Bree, Director at Alexandra Court Residential Home
Aw what a lovely review from a truly special family. I think of your lovely grandad often. Thank you so much for taking the time to write this.
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Review from Sonia H (Daughter of Resident) published on 1 May 2024
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Reply from Marilouise Bree, Director at Alexandra Court Residential Home
Thank you for such a comprehensive review. It means the world to us that you took the time to write this.
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Review from Ian C (Son of Resident) published on 1 May 2024
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Reply from Marilouise Bree, Director at Alexandra Court Residential Home
Thank you for such lovely comments about my staff. They are amazing I agree. And thank you for such a wonderful review.
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Review from Rose C (Daughter-in-law of Resident) published on 1 May 2024
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Reply from Marilouise Bree, Director at Alexandra Court Residential Home
Thank you for such a lovely review. We love when he grabs the microphone for karaoke!
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Review from Stuart C (Son of Resident) published on 1 May 2024
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Reply from Marilouise Bree, Director at Alexandra Court Residential Home
We love when you visit! Thank you very much for taking the time to write this. It means so much to us.
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Review from Patrick W (Son of Resident) published on 1 May 2024
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Reply from Marilouise Bree, Director at Alexandra Court Residential Home
Thank you so much for such a wonderful review. So very kind of you to take the time to write this.
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Review from M W (Friend of Resident) published on 1 May 2024
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Reply from Marilouise Bree, Director at Alexandra Court Residential Home
Thank you so much for your lovely words. I really appreciate it and will pass your lovely words onto my amazing team.
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Review from Julie O (Niece of Resident) published on 1 May 2024
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Reply from Marilouise Bree, Director at Alexandra Court Residential Home
Thank you so incredibly much for this wonderful review. It means the world to us to know that you trust us so much.
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Review from S C (Daughter of Resident) published on 1 May 2024
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Reply from Marilouise Bree, Director at Alexandra Court Residential Home
Thank you so much for leaving us such a lovely review. We really appreciate it.
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Review from Lynn D (Daughter of Resident) published on 1 May 2024
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Reply from Marilouise Bree, Director at Alexandra Court Residential Home
Thank you so much for this lovely review. I am completely overcome to be honest but so grateful you took the time to write this.
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Review from Tracy P (Daughter of Resident) published on 1 May 2024
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Reply from Marilouise Bree, Director at Alexandra Court Residential Home
What a wonderful review. Thank you so much for taking the time to write this. It means the world to us.
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Review from Sarah S (Daughter-in-law of Resident) published on 9 August 2019
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Review from G B (Daughter of Resident) published on 16 July 2019
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Reply from Marilouise Bree, Director at Alexandra Court Residential Home
Thank you for such a wonderful review. Means the world to us.
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The Review Score of 10 (9.981) out of 10 for Alexandra Court Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.981 for Alexandra Court Residential Home is calculated as follows: ( (152 Excellents x 5) + (3 Goods x 4) ) ÷ 155 Ratings = 4.981
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Alexandra Court Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Dec 2018
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Job Title: Care Manager and Owner
Joined: 1992
Marilouise, known as Marilou, is the daughter of Mary and Wray Nelson who started Alexandra Court back in 1992 when Marilou was 9 years old.
Marilou's ethos is 'What would she like when she's older?' She wouldn't want rules, she wouldn't want routines, she would want to wake up when she wants, go to bed when she wants, have a G&T when she wants, have meals when she wants - and that's basically how Alexandra Court runs.
There are routines for those who want but Alexandra Court really tries to ensure that residents have the exact same choices and freedom that they had at home - even if that means providing Marks and Spencer's cakes because that's what you had at home.
Alexandra Court is unique for many reasons but the biggest one is because Marilou puts the resident at the heart of everything she does.