Highfield Care Centre

1 Leeds Road, Allerton Bywater, Castleford WF10 2DY
Submit a Review
8.9 43 Reviews
  • Highfield Care Centre, Castleford
Castleford Care Home – Highfield Care Centre in West Yorkshire offers high-quality residential care.

Situated in the village of Allerton Bywater, Highfield Care Centre is a purpose-built facility offering care and support for older people.

There are 88 ensuite bedrooms and residents are encouraged to add personal touches to their rooms. Staff are compassionate and caring and put respect and dignity at the heart of their care.

Show Highfield Care Centre on the Map

Care Provided by Highfield Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marie Binder (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (88)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Highfield Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,090
    • Self-Funded Residential Dementia Care from £1,140
    • RESPITE Self-Funded Residential Care from £1,090
    • RESPITE Self-Funded Residential Dementia Care from £1,140
  • (these prices are only a guideline, please contact Highfield Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family & friends welcome anytime.


  • Parking

  • Free on-site Parking


Highfield Care Centre Reviews (43)

Total of 43, showing 1-20
8.9

Highfield Care Centre has a Review Score of 8.9 (8.868) out of 10, based on 12 reviews in the last 2 years. Over all time Highfield Care Centre has 43 reviews.

Overall Experience

  • 20
  • 17
  • 4
  • 1
  • 1

Date Published

43
4
9
12
31

Review from Dawn P (Daughter-in-law of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law entered the home in February 2024. We have noticed in the last 3 months an improvement in all areas of the home, ie cleanliness - every time we visit everything is clean and tidy. The upstairs living area has had new flooring and the seating area is well planned out for visiting and
privacy. We have noticed extra staff and all are caring and polite. All the management team and staff work really hard and are always happy to speak to you if you have any concerns.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your recognition of the improvements implemented are much appreciated and I will, of course, pass on your kind words to the Highfield family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen A (Son of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very happy with the care our family member has received. The staff are friendly and obviously care about the residents, also our family member likes them and they like her so we as a family do not have any concerns.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Highfield Family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie J (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review is based on the improvements made over the past three months, moreover, since additional new management assistance was put in place.
The overall standard appearance of the home is a massive improvement. The staff appear to be more engaging with the residents, with more staff on hand. Keep
up the good work.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Many thanks for taking the time to review our home. We are delighted that you have acknowledged the changes that have been made within Highfield. Your kind words are greatly appreciated and I will of course share them with the Home team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Toni M (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the amount of improvements over the past 2 months and their plans for the coming months, seem to be well thought out and achievable. The push to recruit permanent staff for the continuity of the residents is commendable. It is clear that the new culture being built within the home
is promoting a happier environment for all. Thank you for looking after my mum for me.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Many thanks for taking the time to review our home. it is our pleasure to care for your Mum and we are delighted that you have chosen to recognise the positive changes at Highfield Care Centre. Your kind words are greatly appreciated and I will of course pass them on to the Highfield Care Centre team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice B (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident from August 2023 until his passing in March 2024. During all this time our family had no complaints whatsoever, he was clean, well-fed, and entertained. Staff were lovely and caring. We visited on different days/times and had no issues at all, manager and deputy manager always
had time to talk to us, hardly any agency workers. His room was spotless, and daily activities. In the end, the staff were so compassionate and genuinely upset when he passed, highly recommended, cannot fault the care my dad received.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Many thanks for taking the time to review our home. It was our pleasure to care for your father and he is sadly missed by all at Highfield. Your kind words are greatly appreciated and I will of course pass them on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill M (Stepdaughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My stepfather was really cared for while he was in Highfield Care Centre Leeds until he passed away, what really disappointed and upset me was that no staff showed up at his funeral when I notified them of the church and time, I even made the phone call to the home when I got to the church and was given
an unacceptable excuse, my stepfather only had me as his only family and only I and my husband were at his service until 2 of the funeral people came into the church to attend the service which we appreciated, just for future all care homes should have someone at residents funerals.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Many thanks for taking the time to review our home. Please accept our condolences on the passing of your stepfather, he is sadly missed at Highfield. I am sorry for how you feel in respect of his funeral. It was never our intention to show any disrespect to your stepfather or his family. I understand that there was very short notice given as to the date leaving us unable to free people from the daily tasks within a large home. Your kind words as to his care are really appreciated and I will of course pass them on to the Highfield team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley N (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy at Highfield Care Centre, has been here almost six years. I feel she is well looked after and the staff are always pleasant, helpful and caring but once again, I feel the increase in fees to almost £4,000 per month is not justified. Activities is much improved, which Mum enjoys and it is
nice to see her doing things more like when she first came here. Food always seems nice. But the clothes problem starting off again, new tops and jumpers disappeared since beginning of the year which is not good.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Many thanks for taking the time to review our home. It is a pleasure to care for your mum and are delighted that she is enjoying life within the home. Please do not hesitate to contact the Highfield management and we will be happy to discuss the points raised. Your kind words are much appreciated and I will, of course, pass them on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Son of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, kind and caring. Facilities are very good. Nice atmosphere.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will, of course, pass them on to the Highfield family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H M (Sister-in-law of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother-in-law is well cared for, gets a good, varied diet. He seems frustrated with night staff.
We are grateful that he has good care and very safe.
We appreciate care he gets with his condition.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. If you could contact the manager at Highfield Care Centre directly, we will immediately look into the points you raised. Your kind words are greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison S (Niece of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall happy with the care of my uncle, if he has a fall or any other medical I am informed straightaway and kept informed as to what's happening.
He always looks clean and tidy and seems quite content. Staff are all friendly and interact with him, this is very important as he is a very sociable man,
when asked he says they are nice and look after him. Meals always look nice and he is offered drinks regularly which is important as he has a catheter. The usual little niggles i.e. missing socks and hankies but otherwise very good.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Many thanks for taking the time to review our home. It is our pleasure to care for your uncle. Your kind words are greatly appreciated and I will of course pass them on to the Highfield family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Nephew of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie hasb een in residence since April 2023 and I am so happy with how she has settled into her new home. All the staff is so friendly and you can see the care that the residents receive by the happiness on their faces. The home has such a homely feel to it and the staff create this pleasant atmosphere.
I would s strongly recommend Highfield to anyone looking for care.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Dear Stephen, Many thanks for taking the time to review our home. It is our pleasure to care for your aunt. Your kind words are greatly appreciated and I will of course pass them on to the Highfield family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Son of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Every time I visit my mum, the staff are very helpful and give me updates, but I get so confused when my mum says she hates it there. She might hate it anywhere, but there is a problem with some other residents, one of whom has a big problem with her. I have raised the problem, but it still continues.
I am looking for alternatives, at least a bit closer to me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sorrell J (Granddaughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been at Highfield Care Centre since October now and the staff have been amazing with the care they have given to her.
My grandma is happy and smiling again and that is down to the care and understanding given to her by the carers.
As a family, we have no more worries and know that my
grandma is safe.
We are updated by the home regularly about my grandma and any changes.
The management team are very supportive towards us as a family and understanding.
It was a hard decision to place my grandma in a care facility but it was the best decision we have made and especially choosing Highfield Care Centre.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Many thanks for taking the time to review our home. It is our pleasure to care for your grandma and we are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the Highfield family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian H (Son of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The current management team has turned Highfield around. The team of carers are excellent. Everybody treated my mother with respect and dignity. The building is clean, tidy and well-run. My advice is to look through the decor etc, when choosing a home and concentrate on the way the residents are cared
for. I suspect that you would have to go a long way to find a home that treats people better.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Dear Brian, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated, and I will, of course, pass them on to the Highfield family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L D (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum has only been at Highfield Care Centre for ten days the change in her is amazing. She is smiling and laughing again that have got to be with the excellent care she has received. Thank you everyone.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Dear Lynne
Many thanks for taking the time to review our home. It is our pleasure to care for your Mum and we are delighted that she has settled in so well. Your kind words are greatly appreciated and I will, of course, pass them on to all the Highfield family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tiffany D (Granddaughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother required an urgent placement and Highfield House were a huge support and offered her a bed. The staff are so helpful and caring and the home is a home from home. The managers were so helpful and supportive throughout. My grandmother is very happy and we have noticed a positive change
in her health and wellbeing. Thank you so much, a fantastic team.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Dear Tiffany, many thanks for taking the time to review our home. It is our pleasure to care for your grandmother. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Highfield family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janette F (Daughter of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has lived here for over two years now and is very happy. She is well looked after and all the staff are very kind and caring to her and she is treated with dignity.
Staff always make us feel very welcome when visiting.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Dear Janette, Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to all the colleagues at Highfiled Care Centre.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz S (Friend of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff work very hard to cater for all the needs of the residents. The staff are always pleasant, patient and caring with the residents and welcoming to visitors. The rooms are comfortable and always warm.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Many thanks for taking the time to review our home. We are very proud of the team at Highfield Care and are delighted that your interaction with them has been such a positive one. Your kind words are greatly appreciated and I will of course pass them on to the colleagues.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie M (Daughter of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Highfields Care is a lovely care home. All staff are very personable and supportive. Mum is very happy and safe living in the dementia wing. Mum is treated with dignity and receives good care.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Many thanks for taking the time to review our home, it is our pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to Jo and the team at Highfield.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beryl S (Wife of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very good and hard working to make all residents and family feel looked after, a very good care home.

Reply from Paul Millar, Marketing Manager at Highfield Care Centre

Dear Beryl. Many thanks for taking the time to review our home. It is our pleasure to care for your husband and I will ensure that your kind comments are passed on to the manager and the team at Highfield Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.9 (8.868)

Overview of Review Score

The Review Score of 8.9 (8.868) out of 10 for Highfield Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.300 for Highfield Care Centre is calculated as follows: ( (70 Excellents x 5) + (44 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 140 Ratings = 4.3

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.568 Points relating to the number of positive Reviews for Highfield Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 10 Positive Reviews ÷ 17.6 = 0.568

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Marie

Marie Binder

Job Title: Home Manager

Joined: 2024

My name is Marie Binder and I am the Home Manager of Highfield Care Centre Allerton Bywater


I have been a Home Manager since 2021 and caring is in my genes as I grew up around the care industry as my Mum was also a Care Home Manager.


I am really looking forward to the challenge in front of me working with this dedicated staff team and getting to know the fabulous residents.


I am married with two boys who keep me very busy with their sports. MMA, Football & Rugby.


Any spare time I have is generally spent exercising which is my way of relaxation.


I am super enthusiastic motivated and have drive and passion in everything I do.


At Highfield Care Centre I intend to lead from the front supporting each resident as individuals, respecting their wishes and values and caring for them with dignity.


Tiffany

Tiffany Kilsby Taylor

Job Title: Deputy Home Manager

Joined: 2017

I have over 23 years of experience within the care sector.


Jade

Jade Jones

Job Title: Deputy Manager

Joined: 2021

I started working at Highfield care centre as a care assistant in March 2021, working my way up within the home to become a senior, care coordinator and now the deputy manager. I am very passionate about my job and what it entails to provide first-class person-centred care to the residents of Highfield Care.
My 2 children certainly keep me busy dedicating my spare time to them and adding dog walks, parks, cinema trips and lovely sunny holidays when I can.


Frequently Asked Questions about Highfield Care Centre

What types of Care is Highfield Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highfield Care Centre provide?

Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Highfield Care Centre have?

There are 88 Single Rooms.

What are the Facilities & Services at Highfield Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highfield Care Centre to the centre of Castleford?

2.1 mile(s) as the crow flies, distance by road may be significantly further.