Highfield Care Centre

1 Leeds Road, Allerton Bywater, Castleford WF10 2DY
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8.9 44 Reviews
  • Highfield Care Centre, Castleford
Castleford Care Home – Highfield Care Centre in West Yorkshire offers high-quality residential care.

Situated in the village of Allerton Bywater, Highfield Care Centre is a purpose-built facility offering care and support for older people.

There are 88 ensuite bedrooms and residents are encouraged to add personal touches to their rooms. Staff are compassionate and caring and put respect and dignity at the heart of their care.

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Care Provided by Highfield Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marie Binder (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (88)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Highfield Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,090
    • Self-Funded Residential Dementia Care from £1,140
    • RESPITE Self-Funded Residential Care from £1,090
    • RESPITE Self-Funded Residential Dementia Care from £1,140
  • (these prices are only a guideline, please contact Highfield Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family & friends welcome anytime.


  • Parking

  • Free on-site Parking


Highfield Care Centre Reviews (44)

Total of 44, showing 41-44
8.9

Highfield Care Centre has a Review Score of 8.9 (8.941) out of 10, based on 13 reviews in the last 2 years. Over all time Highfield Care Centre has 44 reviews.

Overall Experience

  • 20
  • 18
  • 4
  • 1
  • 1

Date Published

44
5
10
13
31

Review from Gary H (Son of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has now been here for four and a half years with an increasing level of dementia (to the stage we cannot communicate easily) and recently with the loss of her mobility,
issues raised have always been quickly resolved directly with the home staff and or management as necessary with an open and
honest approach by all concerned. This is no more apparent than in recent months when mum has fallen out of her chair requiring increased communication and cooperation with all concerned to ensure the problems etc are fully understood and preventative and action is taken to minimize re-occurrence. I have always found staff and management to be very helpful (despite the work they do and the conditions they work in). It is only through regular visiting that you appreciate the real issues and difficult conditions of working in this environment. With the added pressures now brought about by the coronavirus situation, I would like to acknowledge all the staff and their efforts with a big thank you.

Reply from Emma White, Home Manager at Highfield Care Centre

I would like to say thank you so much, we are very grateful for your positive response/feedback about the home and it was a pleasure to have cared for your mum during her time spent at Highfield care centre, and also getting to know the family and respect their views in respect to mums care.
I would also like to thank you for all your support and building close relationships up with the care team to ensure that we can deliver the best appropriate care.
I will pass your thanks on to all the care team and recognition of their hard work, especially throughout the current situation; thanks again.


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Review from Jan F (Daughter-in-law of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During this lockdown, the care staff have kindly forwarded a video and photographs showing how my mother-in-law is doing. This was extremely helpful on Mother’s Day when we were unable to visit her due to COVID19 lockdown being in force.
Thank you very much for the care you are giving to your residents.

Reply from Emma White, Home Manager at Highfield Care Centre

Thank you for taking the time to leave us such a lovely review, and we appreciate that the times are difficult at the moment given the current situation with COVID 19.


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Review from D M (Son of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very helpful.
The accommodation was good and the meals too.
Most of the staff knew my father by seeing him by seeing him at home.

Reply from Jan Dean-Burkinshaw, Home Manager at Highfield Care Centre

Thank you for taking the time to leave us some feedback, we really do value the comments we receive. At Bywater, we work together to provide the highest possible level of care to our residents and create a warm and welcoming home and we are pleased this has been your experience.


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Review from Carol T (Daughter of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bywater Lodge give a good standard of care. Staff are good and caring. I feel happy leaving my mum knowing she's well looked after.

Reply from Jan Dean-Burkinshaw, Home Manager at Highfield Care Centre

Thank you for taking the time to leave this review, we really do appreciate the feedback we get. We strive to provide the highest possible level of care to our residents working together to create a warm and welcoming home that is connected closely to the local community, we are glad this has been your experience at Bywater.


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Current Review Score: 8.9 (8.941)

Overview of Review Score

The Review Score of 8.9 (8.941) out of 10 for Highfield Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.316 for Highfield Care Centre is calculated as follows: ( (77 Excellents x 5) + (48 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 152 Ratings = 4.316

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.625 Points relating to the number of positive Reviews for Highfield Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 11 Positive Reviews ÷ 17.6 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Marie

Marie Binder

Job Title: Home Manager

Joined: 2024

My name is Marie Binder and I am the Home Manager of Highfield Care Centre Allerton Bywater


I have been a Home Manager since 2021 and caring is in my genes as I grew up around the care industry as my Mum was also a Care Home Manager.


I am really looking forward to the challenge in front of me working with this dedicated staff team and getting to know the fabulous residents.


I am married with two boys who keep me very busy with their sports. MMA, Football & Rugby.


Any spare time I have is generally spent exercising which is my way of relaxation.


I am super enthusiastic motivated and have drive and passion in everything I do.


At Highfield Care Centre I intend to lead from the front supporting each resident as individuals, respecting their wishes and values and caring for them with dignity.


Tiffany

Tiffany Kilsby Taylor

Job Title: Deputy Home Manager

Joined: 2017

I have over 23 years of experience within the care sector.


Jade

Jade Jones

Job Title: Deputy Manager

Joined: 2021

I started working at Highfield care centre as a care assistant in March 2021, working my way up within the home to become a senior, care coordinator and now the deputy manager. I am very passionate about my job and what it entails to provide first-class person-centred care to the residents of Highfield Care.
My 2 children certainly keep me busy dedicating my spare time to them and adding dog walks, parks, cinema trips and lovely sunny holidays when I can.