extra fees apply to hairdressing, chiropody, and escorts to appointments.
The home is open for visiting at any time
Parking available
The Coach House has a Review Score of 8.3 (8.297) out of 10, based on 2 reviews in the last 2 years. Over all time The Coach House has 3 reviews.
Review from Betty G (Niece of Resident) published on 16 December 2024
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Reply from Heather Arundell, manager at The Coach House
We pride ourselves on giving the best person centered care that we can. Thank you for your review.
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Review from Paul Q (Son of Resident) published on 22 November 2024
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Reply from Heather Arundell, Manager at The Coach House
Thank you for your lovely feedback. We pride ourselves on providing the best person centred care that we can. Thank you for entrusting us with the care of your mum.
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Review from Katie T (Daughter of Resident) published on 5 December 2022
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Reply from Claire Buckle, Manager at The Coach House
Thank you so so much for your kind words. I have got such an amazing team around me at The Coach House, who really do care, and I am so proud of each and every one of them. All our residents are so well loved and over the last few difficult years, we have tried to ensure good communication with family and friends, following government guidance at all times. We do miss our constant stream of visitors in our home and hope we will soon be able to have some normality and be back to having lots of family parties again without all the restrictions we currently still have. I am so pleased you have entrusted us to care for your mum because I know how difficult it is for families. I do know your mum is also really happy living here with us, she is an amazing lady and so well loved by all her family.
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The Review Score of 8.3 (8.297) out of 10 for The Coach House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.696 for The Coach House is calculated as follows: ( (16 Excellents x 5) + (7 Goods x 4) ) ÷ 23 Ratings = 4.696
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.601 Points relating to the number of positive Reviews for The Coach House is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2. 2 Positive Reviews ÷ 4.2 = 0.476
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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