Additional non care charges may apply for Local Authority Funded Clients - Call us for more details.
No specific visiting hours however the main doors are locked between 9pm and 7am. Visitors intending on coming between these hours can ring the external bell, report to reception and sign in.
Parking available on site. Registration/car details must be reported at Reception
Headingley Hall Care Home has a Review Score of 9.9 (9.939) out of 10, based on 10 reviews in the last 2 years. Over all time Headingley Hall Care Home has 68 reviews.
Review from Thomas Mark L (Son of Resident) published on 12 December 2024
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Reply from Charlotte Render, Interim Manager at Headingley Hall Care Home
Thank you for taking the time to provide this review. We are delighted with your comments and the feedback will certainly be passed on to the team. With warmest regards.
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Review from T I (Daughter of Resident) published on 18 November 2024
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Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home
Thank you for your kind review. We are delighted to be able to ensure you remain in contact with your mum, and look forward to seeing you when you next visit! Your thanks will be passed on to the team.
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Review from Pat H (Daughter of Resident) published on 30 May 2024
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Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home
Thank you for your kind review. We were delighted to be able to support your mother whilst she was at Headingley Hall and to get to know your lovely family.
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Review from P P (Daughter of Resident) published on 21 March 2024
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Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home
Thank you so much for your very kind review. We are delighted to hear how happy you are with the care and support your mother is receiving from Headingley Hall and we will pass on your kind comments to the team.
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Review from Wendy T (Daughter of Resident) published on 21 March 2024
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Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home
Thank you for your very kind review. We appreciate your comments and are happy we were able to give you and your family support when you needed it. It was our pleasure to meet and get to know your Dad and we will pass your comments on to our team.
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Review from Paul C (Son of Resident) published on 14 December 2023
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Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home
Thank you so much for taking the time to submit this lovely review. Your comments will certainly be passed on to the team.
Wishing you and your family well.
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Review from Mark H (Son of Resident) published on 14 August 2023
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Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home
Thank you so much for your kind words. We are always happy to receive feedback and will pass your comments to our team.
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Review from S B (Daughter of Resident) published on 30 June 2023
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Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home
Thank you for your review and recommendation. It's lovely to know that your fathers stay was a positive experience.
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Review from John F (Brother of Resident) published on 24 April 2023
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Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home
Thank you so much for taking the time to submit this wonderful review. Your comments will certainly be passed on to the staff. It is always nice to hear from visitors that they do appreciate the work we do.
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Review from Tony S (Son of Resident) published on 27 March 2023
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Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home
Thank you for your kind comments and for the recommendation. We are delighted to hear that you found the experience positive. Best wishes
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Review from Deborah W (Daughter of Resident) published on 6 January 2023
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Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home
Thank you for your kind comments and for the recommendation. We are delighted to hear that you and Mum found the experience positive.
Best Wishes and Happy New Year
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Review from E H (Daughter of Resident) published on 4 November 2022
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Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home
Thank you for your kind comments and for the recommendation. We are delighted to hear that you found the experience positive. Best wishes.
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Review from Stephanie G (Niece of Resident) published on 4 November 2022
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Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home
Thank you for your kind comments and for the recommendation. We are delighted to hear that you found the experience positive. Best wishes.
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Review from M N (Grandson of Resident) published on 22 September 2022
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Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home
We are really sorry to read your feedback about Headingley Hall. We take your concerns and complaint seriously and we will be investigating all the areas you noted thoroughly.
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Review from G H (Niece of Resident) published on 21 September 2022
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Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home
We were privileged to have been able to get to know your uncle - he was such an integral part of our 'family'. We are so grateful for your very kind words, which are very much appreciated.
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Review from J M (Friend of Resident) published on 14 September 2022
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Reply from Paul Torrance, Director of Operations at Headingley Hall Care Home
We are really sorry to read your feedback about Headingley Hall. We take your concerns and complaint seriously and we will be investigating all the areas you noted thoroughly.
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Review from Geraldine K (Daughter of Resident) published on 31 August 2022
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Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home
Thank you from all the staff at Headingley Hall for your kind words. We always appreciate relatives taking the time to provide a review.
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Review from Jill F (Daughter of Resident) published on 3 August 2022
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Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home
We are happy that you and your Mum chose Headingley Hall and are grateful for your very kind words. We are delighted that your Mum has settled in so well and that this has been a positive move for her.
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Review from Janice H (Respite Resident) published on 26 July 2022
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Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home
Thank you for your kind comments and for the recommendation. We are delighted to hear that you found the experience positive.
Best wishes
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Review from Deborah L (Daughter of Resident) published on 20 July 2022
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Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home
Thank you from all the staff at Headingley Hall for your kind words. We always appreciate relatives taking the time to provide a review. It was a privilege to have known your mother, who will always remain in our hearts, and we take great pride in knowing she was happy,
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The Review Score of 9.9 (9.939) out of 10 for Headingley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.939 for Headingley Hall Care Home is calculated as follows: ( (109 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 115 Ratings = 4.939
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Headingley Hall Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Feb 2020
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Job Title: Interim Manager, Headingley Hall Care Home
I started working in care 24 years ago when I was 16 years old as a weekend job whilst studying for my A-levels.
I progressed into working with elderly adults with learning difficulties and led a group of young adults with Down Syndrome to work within the care industry themselves, supporting them with a career in catering and social care.
I left that role to attend University in Leeds where I studied Interdisciplinary English Literature and History.
After a brief stint working in finance, I made a decision to return to care and remain in Leeds and before I knew it, I gained a job at Headingley Hall 14 years ago and have never looked back.
I started as a night care assistant before progressing into a Senior Carer role. This made me realise that this was my chosen profession. Seeing the difference, I could make in someone's life by ensuring their health and well-being were as supported as possible gave me satisfaction.
I discovered a keen taste for liaising and providing support to all health professionals who visited Headingley Hall. By working alongside the health professionals and gaining their knowledge and experience, I was able to review our service users with a holistic approach and ensure care remained person-centred.
Since then, I progressed to the Deputy Manager role at Headingley Hall and completed my Level 5 Diploma in Health and Social Care.
My learning continues every day and I continue to love the challenges each day throws at me. I am excited about the opportunity to lead as Interim Manager and I hope my future continues to progress within the care sector.
Job Title: Operations Manager
Joined: 2003
Sharon joined the care team at Headingley Hall in June 2003 as Deputy Manager and was promoted to Care Manager, taking on full responsibility for the care delivered to the residents in June 2011. She became the home’s General Manager in October 2012.
Sharon has worked in care homes since leaving school at 17. She started as a Care Assistant and rose through the ranks to Senior Care Assistant and Residential Co-ordinator before leaving her first care home to join Headingley Hall. Sharon is now the Operations Manager who oversees the overall activities across Westward Care Services.
Sharon believes that good communication skills and developing excellent relationships with residents and their families are key to providing outstanding care and support to everyone.
Job Title: Administrator
Joined: 2010
Elaine has worked in administration since the age of 17.
Her prior experience involved working in an import/export company, an international charity and a furniture manufacturing company before coming to work at Headingley Hall in 2010.
Part of Elaine's role is to provide full admin support to the General Manager and Heads of Departments across the care home and retirement apartments.
Elaine is also involved in managing the enquiries for the home and she is passionate about ensuring families have smooth transitions to the home when making this important decision.