Headingley Hall Care Home

5 Shire Oak Road, Headingley, Leeds LS6 2DD
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9.9 68 Reviews
  • Headingley Hall Care Home, Leeds
Tranquil and secluded, Headingley Hall Care Home sits in its own beautifully landscaped grounds and has a relaxed, refined ambience all of its own. Headingley Hall is rated as 'Outstanding' by the Care Quality Commission (February 2020).

As a leading regional care organisation, Westward Care appreciates that making the decision to live in a care home is seldom an easy one, and never forgets that their residents are individuals with unique needs, wishes and aspirations. As a result, a highly skilled team of dedicated professionals take pride in delivering care that respects personal opinions and caters for personal tastes.

What’s included at a glance:

• Distinctive accommodation with style and character
• Care suites including en-suite, kitchenette with integrated fridge and tea making facilities
• Relaxed air-conditioned lounges
• Fine dining with freshly prepared meals made by dedicated chefs
• Hairdressing salon
• Film room
• Fully licensed bar
• Variety of social activities to suit all tastes

In addition to Residential Care, the setting also provides Specialised Dementia Care in Shire Oak House based at Headingley Hall. With 11 bedrooms available and a separate kitchen and lounge, the space has been decorated to create a sense of calm - a home from home.

Based on an established dementia support approach of building a ‘household’ Shire Oak House is about creating an environment that helps grow relationships and a sense of home. The offer is about putting the person at the heart of how they support them. The small environment means when people move to Shire Oak House, life can continue on their own terms – the team fit around their routine, their likes and dislikes and aim to make the move to more supported living feel as natural as possible.

Care Provided by Headingley Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Heven Eyob (Registered Manager)
  • Admission Criteria
    • Self Funded, Local Authority Funded with top up. All admissions subject to Pre Assessment.
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Headingley Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,094 – £1,836
    • Self-Funded Residential Dementia Care £1,171 – £1,723
    • RESPITE Self-Funded Residential Care £1,457 – £1,637
    • RESPITE Self-Funded Residential Dementia Care £1,457 – £1,723
  • Additional non care charges may apply for Local Authority Funded Clients - Call us for more details.


  • (these prices are only a guideline, please contact Headingley Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • No specific visiting hours however the main doors are locked between 9pm and 7am. Visitors intending on coming between these hours can ring the external bell, report to reception and sign in.


  • Parking
  • Parking available on site. Registration/car details must be reported at Reception


Headingley Hall Care Home Reviews (68)

Total of 68, showing 1-20
9.9

Headingley Hall Care Home has a Review Score of 9.9 (9.939) out of 10, based on 10 reviews in the last 2 years. Over all time Headingley Hall Care Home has 68 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

I have found Headingley Hall care home to be excellent in many ways. There is ample parking and the grounds are attractive and well kept. It is secure with a good signing in and out procedure and I always receive a warm welcome from the reception desk. The carers are committed and I see their presence
in both the lounge and dining area. They are constantly ensuring that the residents are comfortable and give feedback to visitors. The senior staff communicate well with me and there are follow up calls to ensure that I am aware of any issues.
The meals are varied and of a good quality. They will provide small meals and snacks at a moments notice when asked. The rooms are light and airy and the facilities are clean and hygienic. I have recommended the care home to friends and colleagues.

Reply from Charlotte Render, Interim Manager at Headingley Hall Care Home

Thank you for taking the time to provide this review. We are delighted with your comments and the feedback will certainly be passed on to the team. With warmest regards.


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Overall Experience  Overall Experience 5.0 out of 5

The team at Headingley Hall are so flexible and helpful when I want to speak to my mum from a time zone 8 hours away.
They are accommodating and friendly and always make it happen.
Thank you team, it helps to keep us connected over the miles.

Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home

Thank you for your kind review. We are delighted to be able to ensure you remain in contact with your mum, and look forward to seeing you when you next visit! Your thanks will be passed on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

The care and support that my mother received during her time at Headingley Hall was excellent, staff were always ready to help, such a warm and friendly atmosphere. I would not hesitate to recommend Headingley Hall if asked.

Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home

Thank you for your kind review. We were delighted to be able to support your mother whilst she was at Headingley Hall and to get to know your lovely family.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since May 2023 in the dementia unit at Headingley Hall. This small friendly unit became her home and we became her family again instead of her full-time carers. The staff are professional, supportive and friendly with no restriction on visiting times. The entertainment
and stimulation are excellent for people living with dementia.
My mother returned to Headingley Hall in March 2024 after a 2-week stay in the hospital. The staff have gone above and beyond to settle her back into the Home with her increased care needs.
I have and will continue to recommend Headingley Hall to other families considering care homes.

Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home

Thank you so much for your very kind review. We are delighted to hear how happy you are with the care and support your mother is receiving from Headingley Hall and we will pass on your kind comments to the team.


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Headingley Hall were all lovely and kind. This includes the care staff but also the kitchen staff and especially the reception staff, who were so kind and reassuring. They went out of their way to ensure that Dad was safe and happy. Very important to Dad’s family, enabling us to sleep at
night.

Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home

Thank you for your very kind review. We appreciate your comments and are happy we were able to give you and your family support when you needed it. It was our pleasure to meet and get to know your Dad and we will pass your comments on to our team.


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Overall Experience  Overall Experience 5.0 out of 5

Headingley Hall looked after my mum in the last year of her life. She passed away peacefully at the age of 92. She enjoyed the time she spent there and liked the company of her fellow residents. She had her own comfortable room with en suite facilities and television. The home had a regular programme
of activities and musical entertainment. There was a varied menu and meals were home-cooked to a very high standard. The staff dealt with issues in a caring and professional manner at all times. The home was attractively decorated and attention to cleanliness was evident at all times. The management and staff were always friendly and seemed focused on the best interests of the residents.

Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home

Thank you so much for taking the time to submit this lovely review. Your comments will certainly be passed on to the team.
Wishing you and your family well.


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Overall Experience  Overall Experience 5.0 out of 5

Dad moved in, in February 2023. I cannot speak highly enough about the quality of care he has received or the facilities. A very friendly place and the location is excellent, with doctor's surgeries and all amenities in easy reach, but based on the largely quiet road.

Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home

Thank you so much for your kind words. We are always happy to receive feedback and will pass your comments to our team.


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Overall Experience  Overall Experience 5.0 out of 5

My dad was in Headingley Hall Care Home for respite care. He was very happy there and we were always welcomed as relatives when visiting. The care staff were lovely - friendly and professional and dad felt completely at home. He is quite a fussy eater but enjoyed the food and was offered alternatives
when necessary.
I have no hesitation in highly recommending Headingley Hall

Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home

Thank you for your review and recommendation. It's lovely to know that your fathers stay was a positive experience.


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Overall Experience  Overall Experience 5.0 out of 5

My sister first came into Headingley Hall Care Home in mid-February 2023 initially for a three-week trial period of respite care. During that short time, her husband passed away. The staff at Headingley Hall could not have been more kind and caring for her and we are all very grateful to them for that.
She is now a permanent resident and has settled in well and has made friends among the others. She loves the food which is nicely served and delicious. If she doesn't fancy the dish of the day then the chef willingly makes her a simple alternative and she regularly says to us how much she enjoys her food. She has a really nice room but is rarely in it because she prefers to spend her time in the lounge with the others. She very much enjoys taking part in the activities which are provided, particularly dancing and bingo. Headingley Hall is well-kept and clean. The laundry system works well and there have not been any lost items. This is a caring care home. She is relaxed and happy and what more could be asked?

Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home

Thank you so much for taking the time to submit this wonderful review. Your comments will certainly be passed on to the staff. It is always nice to hear from visitors that they do appreciate the work we do.


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Overall Experience  Overall Experience 5.0 out of 5

My 97yr old mum moved to Headingley Hall in September 2022 with the intention of becoming a permanent resident. As a result of the excellent care she received, she felt well enough to move back to her home in March 2023. Headingley Hall has outstanding staff in all parts of the operation - managers,
care staff, admin, housekeeping, chefs and maintenance. They are all cheerful, helpful and kind. Residents have an excellent choice of food and the chefs work really hard to provide creative menus. Headingley Hall has very good links with local health services and any health concerns are quickly addressed. Thank you to you all.

Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home

Thank you for your kind comments and for the recommendation. We are delighted to hear that you found the experience positive. Best wishes


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Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mum went in for respite for a week. It was her first time and she was looked after so well by the lovely staff. Mum said there was nothing she did not like about the respite and all the staff were so good with her. She said she would recommend the home to anyone else. The food menu selection
was lovely. As a carer myself I understand how hard the carer's job can be but they all could not do enough for my mum. A massive thank you to all who cared for my mum.

Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home

Thank you for your kind comments and for the recommendation. We are delighted to hear that you and Mum found the experience positive.
Best Wishes and Happy New Year


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Overall Experience  Overall Experience 5.0 out of 5

I organised a week's respite care for my mum in Headingley Hall, as a trial before I go away for four weeks next year. My mum has lived with me for twelve months and was very nervous and anxious before going in. At the end of the week she told me how kindly the staff had treated her. We were both particularly
pleased that the staff offered to organise video phone calls for us while I'm away. I have no hesitation in booking a place for my mum for four weeks next year and I have every confidence she'll be well looked after.

Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home

Thank you for your kind comments and for the recommendation. We are delighted to hear that you found the experience positive. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My Uncle spent a week at Headingley Hall for respite to give my Aunt a break. It was his first time in respite so understandably we were rather anxious.
From the minute he arrived the staff were fantastic and they made him feel so welcome. He had a lovely room and all his needs were more than taken
care of. The staff went above and beyond to make sure he felt well cared for and safe. He absolutely loved it, settled in really well and wanted to stay longer he enjoyed it so much. He loved the food and interacting with all the other residents who also made him feel part of the family. I would have no hesitation in recommending Headingley Hall, all the team do an awesome job. Thank you so much. My Uncle is really looking forward to staying with you again.

Reply from Sharon Earnshaw, General Manager at Headingley Hall Care Home

Thank you for your kind comments and for the recommendation. We are delighted to hear that you found the experience positive. Best wishes.


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Overall Experience  Overall Experience 1.0 out of 5

If you are somebody thinking to send your loved ones there, I would say think twice. Had my grandma there, she did not like it for many good reasons. Her last words were "this is a horrible place". She was right, when we went to clear her room after death, we found that fridge had expired chocolates
and a two-year-old half-eaten cake that the staff did not bother to clean. I took pictures for record.
They check all the boxes/paperwork and have very nice buildings etc, but they do not really care. The response rate is very slow and the only thing they care about is the money. Some lower staff members were nice but they did not stay there too long. If you complain about anything they deny it. If somebody is conscious and can feel, then it is not a very nice place. The choice is yours if you want to send your loved ones there or not, but after a lot of analysis and observation, I am saying this is a bad place and do not send anybody there if you care.

Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

We are really sorry to read your feedback about Headingley Hall. We take your concerns and complaint seriously and we will be investigating all the areas you noted thoroughly.


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Overall Experience  Overall Experience 5.0 out of 5

When our uncle needed to be taken care of at the age of 97 we chose Headingley hall in Leeds as we heard good reviews of it and we were not disappointed.
The care he received there was excellent from everyone.
He was settled and happy during his stay there.
We are grateful to all the staff for making
his last years so happy and comfortable.

Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

We were privileged to have been able to get to know your uncle - he was such an integral part of our 'family'. We are so grateful for your very kind words, which are very much appreciated.


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Overall Experience  Overall Experience 1.0 out of 5

I don't understand how Headingley Hall ticks so many boxes, yet gives such poor care - very disappointing. It may be suitable for respite or dementia care but otherwise, not recommended. There is very little stimulation for people who have capacity, and very little consideration of their needs. My friend
hated having to live there for the last years of her life. Night staff did not check rooms - she was left lying on the floor for hours, unable to move to reach the alarm. There was very little effort to make her comfortable in her last days - no palliative care or remedial care was offered, so we had to arrange for her to be transferred to the hospital where she died, thankfully with some care and comfort. Management did not keep accurate records - her file said she was a widow with dementia, a serious error that influences medication and treatment. There were half-eaten birthday cakes in her fridge going back over two years. I could go on, but no space left. Don't send anyone you know with capacity to make their own decisions there.

Reply from Paul Torrance, Director of Operations at Headingley Hall Care Home

We are really sorry to read your feedback about Headingley Hall. We take your concerns and complaint seriously and we will be investigating all the areas you noted thoroughly.


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Overall Experience  Overall Experience 5.0 out of 5

Headingley Hall is a first-class facility. It has the look of a traditional high-class hotel, not a Care Home, the level of appointment of the rooms is second to none and, in the main, the Care Staff are excellent. Administration is very efficient. The laundry does a great job and we have had no lost
clothing. Housekeeping keep Mum's room clean and care for her plants. There is a varied programme of social activities every week and the Social Secretary has also signed Mum up with the local library to receive talking books and has spent a great deal of time and effort setting up her Echo dot and encouraging Mum to engage. The food is excellent, the menu varied and the resident chooses what they would like to eat themselves. The kitchen staff will also make things that are not on the menu, such as delicious omelettes if Mum doesn't fancy the selection for the day. Any member of staff passing Mum's room, always greets her as they walk passed. Overall, the family is delighted.

Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you from all the staff at Headingley Hall for your kind words. We always appreciate relatives taking the time to provide a review.


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Overall Experience  Overall Experience 5.0 out of 5

I spent a long time researching care homes prior to my mother moving to Headingley Hall. This included speaking to relatives of residents, one of whom said to me "you won't do better than Headingley Hall". She was right. The staff have shown such kindness, empathy and patience towards my mother; their
professionalism and the overall quality of care is outstanding. Mum has made friends, and is enjoying a great social life at 99 years old.

Reply from Elaine Yechezkel, Administrator at Headingley Hall Care Home

We are happy that you and your Mum chose Headingley Hall and are grateful for your very kind words. We are delighted that your Mum has settled in so well and that this has been a positive move for her.


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Overall Experience  Overall Experience 5.0 out of 5

Headingly Hall is fantastic, all the staff are kind, friendly, and caring. All care needs were met.
The care home was very clean and welcoming and I found all the staff were easy to talk to and accommodating to any changes.
The meal menu is great and again any dietary needs are met.
I would absolutely
recommend Headingly Hall.

Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you for your kind comments and for the recommendation. We are delighted to hear that you found the experience positive.
Best wishes


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Overall Experience  Overall Experience 5.0 out of 5

My mother had 11 months at Headingley Hall, where she received the best quality total care, attention, kindness and excellent socialisation and activity opportunities. In the last 10 days, the excellent end-of-life care was from staff she knew and were constant. The family felt valued, well communicated
to and listened to and supported compassionately by all staff. Headingley Hall, in all aspects, was the right and best place for Mum to be, and she thrived after a lengthy period of deterioration at her own home during Covid lockdown. We could not have asked for more.

Reply from Sharon Earnshaw, Manager at Headingley Hall Care Home

Thank you from all the staff at Headingley Hall for your kind words. We always appreciate relatives taking the time to provide a review. It was a privilege to have known your mother, who will always remain in our hearts, and we take great pride in knowing she was happy,


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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Headingley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for Headingley Hall Care Home is calculated as follows: ( (109 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 115 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Headingley Hall Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Charlie

Charlie Render

Job Title: Interim Manager, Headingley Hall Care Home

I started working in care 24 years ago when I was 16 years old as a weekend job whilst studying for my A-levels.


I progressed into working with elderly adults with learning difficulties and led a group of young adults with Down Syndrome to work within the care industry themselves, supporting them with a career in catering and social care.


I left that role to attend University in Leeds where I studied Interdisciplinary English Literature and History.


After a brief stint working in finance, I made a decision to return to care and remain in Leeds and before I knew it, I gained a job at Headingley Hall 14 years ago and have never looked back.

I started as a night care assistant before progressing into a Senior Carer role. This made me realise that this was my chosen profession. Seeing the difference, I could make in someone's life by ensuring their health and well-being were as supported as possible gave me satisfaction.


I discovered a keen taste for liaising and providing support to all health professionals who visited Headingley Hall. By working alongside the health professionals and gaining their knowledge and experience, I was able to review our service users with a holistic approach and ensure care remained person-centred.


Since then, I progressed to the Deputy Manager role at Headingley Hall and completed my Level 5 Diploma in Health and Social Care.


My learning continues every day and I continue to love the challenges each day throws at me. I am excited about the opportunity to lead as Interim Manager and I hope my future continues to progress within the care sector.


Sharon

Sharon Earnshaw

Job Title: Operations Manager

Joined: 2003

Sharon joined the care team at Headingley Hall in June 2003 as Deputy Manager and was promoted to Care Manager, taking on full responsibility for the care delivered to the residents in June 2011. She became the home’s General Manager in October 2012.


Sharon has worked in care homes since leaving school at 17. She started as a Care Assistant and rose through the ranks to Senior Care Assistant and Residential Co-ordinator before leaving her first care home to join Headingley Hall. Sharon is now the Operations Manager who oversees the overall activities across Westward Care Services.


Sharon believes that good communication skills and developing excellent relationships with residents and their families are key to providing outstanding care and support to everyone.


Elaine

Elaine Yechezkel

Job Title: Administrator

Joined: 2010

Elaine has worked in administration since the age of 17.


Her prior experience involved working in an import/export company, an international charity and a furniture manufacturing company before coming to work at Headingley Hall in 2010.


Part of Elaine's role is to provide full admin support to the General Manager and Heads of Departments across the care home and retirement apartments.


Elaine is also involved in managing the enquiries for the home and she is passionate about ensuring families have smooth transitions to the home when making this important decision.


Frequently Asked Questions about Headingley Hall Care Home

What types of Care is Headingley Hall Care Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Headingley Hall Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Headingley Hall Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Headingley Hall Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Headingley Hall Care Home to the centre of Leeds?

2.2 mile(s) as the crow flies, distance by road may be significantly further.