The Hollies

27 Church Lane, Garforth, Leeds LS25 1NW
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9.7 14 Reviews
  • The Hollies, Leeds
The Hollies is a homely residential care home set in a quiet suburb of Leeds.

They look after only 28 residents and provide them with the highest standard of care. The building is a Victorian property extended to create multiple large communal spaces on the ground floor and bedrooms over three floors. The Hollies has been in operation as a care home since the 1990s and is situated close to the local shops, churches and transport links.

Staff are recruited based on their values, are well trained and continually monitored by the home's management team. Being a smaller care home enables The Hollies to provide care that fits the needs of each individual resident, and understand their changing care needs on a day-to-day basis. The residents also get to know each staff member well, which builds familiarity and trust. Many staff have been with The Hollies for many years, which helps residents feel secure.

Great emphasis is placed on creating a pleasant, homely atmosphere for residents. Special attention is given to the happiness and individual requirements of all residents.

The Hollies has a visiting hairdresser, optician, dentist, chiropodist, district nurses and other health professionals. There is also a weekly 'ward round' with the GP.

The Hollies is highly regarded by both the local community and the medical profession.

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Care Provided by The Hollies

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Amanda Metcalfe (Manager)
  • Admission Criteria
    • Referrals can be from private and local authority enquiries.
    • Ages 60+
  • Room Information
    • Single Rooms (28)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for The Hollies

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,005 – £1,052
    • Self-Funded Residential Dementia Care £1,005 – £1,052

  • The Hollies is a specialist dementia service, residents will be admitted if they have some form of dementia, or display some behavioural characteristics. There are two rates, one for standard rooms and another rate for en-suite rooms.


    Fees include accommodation, all food and drink, laundry and cleaning services. Fees exclude external services such as chiropody and hairdressing.
  • (these prices are only a guideline, please contact The Hollies to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is not restricted, however they ask that visitors mindful of visiting around mealtimes, unless previously arranged.


  • Parking

  • The car park is situated at the side of The Hollies accessed by Station Fields.


The Hollies Reviews (14)

9.7

The Hollies has a Review Score of 9.7 (9.672) out of 10, based on 8 reviews in the last 2 years. Over all time The Hollies has 14 reviews.

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Review from Jimmy W (Brother-in-law of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my sister-in-law on a regular basis, the staff are always very friendly and attentive and very caring, nothing is ever too much trouble, and always on hand to attend to any needs. I've visited a few homes in the past few years and I will say the staff at The Hollies are by far the best I've
come across.

Reply from Sian Whitlam, General Manager at The Hollies

Thank you for your kind review. We will be sure to pass this on to the staff team at the next staff meeting.


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Review from Ian R (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are super friendly and you can see they genuinely care for the residents. I was pleasantly surprised with all the activities they provided the residents for enrichment. I would definitely recommend this care home.

Reply from Sian Whitlam, General Manager at The Hollies

Thank you, for your comments. I'm glad to see you like the activity provision - we aspire to provide a wide range of activities so there is something for everyone. I'll pass your comments on for the next staff meeting.


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Review from Melanie R (Daughter of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose The Hollies for Mum because of the way it felt. It may not be a modern, purpose-built place but the staff make it feel like home.
They are kind, personable and friendly and have the residents' best interests at heart. It is stressful placing a loved one in care but if we had to choose again,
we would choose The Hollies.

Reply from Sian Whitlam, General Manager at The Hollies

Thanks for your positive feedback. We're so glad your mum is settled and you feel reassured by the staff teams.


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Review from Craig N (Grandson of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma has been there seven weeks and settled in extremely well. All the staff are excellent and very attentive.

Reply from Sian Whitlam, General Manager at The Hollies

Thank you, Craig, for your feedback. Your grandma has settled in really well, and we do hope she will enjoy the ballroom dancers when they perform for us next month.


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Review from Nicola S (Next of Kin) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always made extremely welcome when I visit The Hollies, the staff are very friendly and helpful the manager and deputy are very approachable they have made some improvements in the home resulting in a caring and friendly feel around the home and the care being very person-centred.

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Review from Gillian C (Daughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived at The Hollies Garforth for nearly 5 years. He is happy and very settled. The staff are all fantastic and provide loving and holistic care. They treat each resident with dignity patience and respect.
My dad has dementia and has had ups and downs with his condition, especially in the
last 12 months requiring lots of meetings with social services.
The care home manager has been fantastic! She's been a wonderful support to me as well as a fantastic voice and advocate for my dad. I really can't thank her enough, it's truly obvious how much she cares for the residents and treats them like a member of her own family.
The home is beautiful inside and the food is amazing, my dad comments every time I visit how he enjoys it.
The home has activities every day which are good for mind stimulation but are also fun and interesting.
I feel truly comforted and assured my dad is safe and getting well looked after. Thank you to all the staff you're all amazing.

Reply from Sian Whitlam, General Manager at The Hollies

Thanks for your comments, your dad is a great character and to know he (and you) are really happy with the care means a great deal. I will be sure to pass your comments on to the staff.


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Review from Irene C (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and deputy engage with staff and residents in a really warm and positive way. The care shown to all the residents is a joy to see. Not the poshest but definitely one of the most person-centred.

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Review from Maxine Y (Daughter of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hollies is an excellent care home. My mum is very happy here. The staff are amazing. Nothing is too much trouble. They are caring, compassionate, friendly and welcome me and my family every time we visit. There is a lovely atmosphere and mum's room is always immaculate. The management and senior care
assistants are professional, friendly and very approachable. It is a very well-managed care home with lots of fun activities arranged regularly. Never a dull moment. As a family, we couldn’t have wished for a better place for mum to be.

Reply from Sian Heeley-Hill, General Manager at The Hollies

Thank you so much for your lovely review. I'm so happy that your mum has settled well and you are pleased with the home. I fed back your praise from the relative review we did a few months back to the staff, and they were delighted.


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Review from G K (Niece of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my husband was and my uncle is very well cared for.

Reply from Harvey Zemmel, Director/Owner at The Hollies

Thanks, Gill for your positive review - it is appreciated and I will feed it back to our staff team.


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Review from Dawn R (Daughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in The Hollies care home since December 2020, when it was nearing the end of the first lockdown, due to the Covid 19 pandemic. I myself have never been into the care home due to the national lockdown and stayed away from my mother until it was safer to visit her. When the restrictions
were lifted, I was allowed to visit my mother but only as far as the conservatory which is situated at the end of the property. Following all the national guidelines. I can only comment on what I have seen from the conservatory and my mother's appearance, wellbeing and hygiene. I have observed that there seems to be a lack of stimulation and entertainment for the residents and I would love to see some of this in the near future. It must be a very long day from getting out of bed to back to bed just walking around or sitting in a chair, watching television. My mother seems disinterested in television and due to her being very introverted, she tends to sit back and do nothing.

Reply from Harvey Zemmel, Director/Owner at The Hollies

Thank you for taking the time to complete this review. We hope that you will be able to visit more frequently, as the restrictions continue to lift. Prior to the pandemic, we had an activity timetable in place for our residents, including setting up trips out for them, however, this service was cancelled, due to the restrictions. Within the home, the staff undertake activities with our residents on a daily basis. These are usually short sessions due to the nature of the resident group and engagement. With the lifting of the restrictions, we have begun to invite people back into our home to provide entertainment and activities. Over the last few months, your Mum has taken part in activities led by staff which included singing and ball games. She has enjoyed weekly armchair aerobics provided by an external company. We are continuing to review the activity provision, trialling new providers to create a full activity timetable to meet the social needs of the residents within our care.


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Review from M D (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hollies is well run and I know that my father is safe and well cared for. Nothing is too much trouble for the staff and they always make me very welcome when I visit Dad. My father enjoys the food and it is varied with regular drinks and snacks throughout the day, in addition to the main meal at
lunchtime. I'm always kept informed if there are any issues with Dad and it's never a problem getting through on the telephone, which is very important to a family member. We were all kept informed by phone of any changes to government guidelines during the pandemic.

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Review from Janet G (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all extremely caring and concerning when my mum is not feeling as good as usual. There is plenty for them to do to keep occupied. There is a good choice of food. The Hollies has recently changed ownership and they have brought lots of new ideas and activities.

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Review from Chris B (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the building is not modern inside, I gave found the staff becoming, knowledgeable about my father and very patient in their dealings with residents.

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Review from John T (Husband of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience superb! Nothing is too much trouble for The Hollies staff, who are at all times attentive and caring. This applies to both the physical care and the emotional needs of the residents who are treated like and looked upon as family. For the 17+ months she was there, I always knew that she was
being looked after and her self-contentment was obvious when visiting, which I did 4 times a week. I even felt able to go on holiday with a clear conscience! I cannot recommend it too highly!

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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for The Hollies is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for The Hollies is calculated as follows: ( (82 Excellents x 5) + (12 Goods x 4) ) ÷ 94 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for The Hollies is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

We have one residential dementia bed available.


Awards / Recognitions (0)

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Meet the Team (1)

Aimee

Aimee

Job Title: Manager

Joined: 2022

I have worked within the care industry for 26 years I have a passion for ensuring that person centred care is delivered to all that are living within the home that I am working in, as it is their home that we are working in. I also try to implement promoting residents’ independence as much as possible because “if you don’t use it you lose it”.


I try to ensure that all staff know that if a resident is living with dementia that they understand that they may at times have a distressed reaction and become agitated but there is normally a reason as to why a person may become distressed, and it is down to us as a team to try and ascertain why they are distressed and what their possible triggers are.


The Hollie’s is such a homely home and I look forward to coming to work every day as each day is never the same, I am working towards completing my Level 5 in leadership and management.


Frequently Asked Questions about The Hollies

What types of Care is The Hollies registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Hollies provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Hollies have?

There are 28 Single Rooms.

What are the Facilities & Services at The Hollies?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hollies to the centre of Leeds?

7.0 mile(s) as the crow flies, distance by road may be significantly further.