Paisley Lodge Care Home

Hopton Mews, Armley, Leeds LS12 3UA
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8.5 26 Reviews
  • Paisley Lodge Care Home, Leeds
Part of the award-winning Orchard Care Homes group, Paisley Lodge Care Home in Leeds offers specialist dementia care through their innovative Reconnect community.

Rated 'Good' by CQC (July 2024), the dementia-friendly care home boast 41 bedrooms, cosy living rooms, a DIY work room, kitchens and much more.

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Care Provided by Paisley Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Measha Savage (Home Manager)
  • Admission Criteria
    • Under 65 if they have old age concerns.
    • Ages 60+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Paisley Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


Paisley Lodge Care Home Reviews (26)

Total of 26, showing 1-20
8.5

Paisley Lodge Care Home has a Review Score of 8.5 (8.471) out of 10, based on 5 reviews in the last 2 years. Over all time Paisley Lodge Care Home has 26 reviews.

Overall Experience

  • 16
  • 9
  • 1
  • 0
  • 0

Date Published

26
0
1
4
22

Review from M S (Brother of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff at Paisley Lodge to be kind and caring towards my brother and other residents in the home. Always working with a smile on their face. The home is clean at all times and I feel reassured by this, in the continuing support and care.

Reply from Mark Hurley, Deputy Manager at Paisley Lodge Care Home

Thank you for your review - the home greatly appreciates the support of families to take time and leave kind reviews.


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Review from S K (Wife of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care that my husband has been receiving since he was admitted to Paisley Lodge just before Christmas 2022. I usually visit my husband after lunch and stay till about 6:30 pm. However, I have recently become very concerned that when I leave he is not being monitored enough
as he seems to be able to damage things in his room eg, his wardrobe door, the joining strip to the bathroom and recently the joining strip of the doorway into his room.

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Review from Louise F (Daughter of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to Paisley Lodge in January 2023 with our mum. We were in a bad place, upset and worried, desperately needing help for our mum. It's amazing to see the quality of life they have given back to our mum and us too her family. The staff here are fantastic and genuinely care for all the residents.
Many thanks.

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Review from Laura M (Granddaughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana moved into the home back in March after not coping at home and having a bad time in the hospital. Since she has been at Paisley Lodge she appears to be more settled and happy within herself, every week's visit we are welcomed by all the hard-working staff. My nana is not the easiest person in
all fairness however the care she receives at the home is amazing my grandad and myself can’t thank them enough for looking after her the way they do. I would love to see her join activities however we do understand that she may not want to join in as long as she’s happy and well where all happy.

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Review from Mary P (Wife of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really enjoyed myself at Paisley Lodge today. They had a Valentine's afternoon. They provided cakes and biscuits all homemade and they were delicious.
Very good cooks and chefs there.

Reply from Angus Matthew, Marketing Manager at Paisley Lodge Care Home

Thank you so much for your support. We will make sure that the relevant people are informed as your comments make a big difference to them.


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Review from B M (Husband of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seriously poorly patients are treated with sympathetic expertise and kindness. Excellent facilities within the premises.
Overall a clean and tidy place all with excellent staff and carers etc.

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Review from S L (Son of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some missed communication between staff and management especially at weekends.

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Review from Karl S (Friend of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Well maintained grounds and plenty of parking. Good security on entrance and also Covid rules apply, track and trace and testing, etc. The care home is clean and tidy. Staff all appear to be enthusiastic with residents and visitors. The bedroom of my friend is a little sparse but items brought from
home could make that better. She tells me the food is excellent and is never hungry. And my friend is a good cook so that says a lot. The staff and management are approachable and don’t try to keep anything from visitors if appropriate. All in all, a decent place to be if needed.

Reply from Lucy Gradwell, Acting Manager at Paisley Lodge Care Home

Thank you for your review. We appreciate your kind words and are very pleased to hear that your friend is happy at Paisley Lodge.


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Review from Glen T (Son of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my mum became a resident at Paisley Lodge, I've felt really confident that she was getting the best care available. All the staff are so caring, friendly and helpful. It's so comforting to know my mum is so well cared for.

Reply from Lucy Gradwell, Acting Manager at Paisley Lodge Care Home

Thank you for your kind words, I will be sure to pass them onto the team. We are delighted to hear that you are pleased with the care we are providing.


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Review from Mandy (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into the home in November 2019 with dementia. This was really hard for the family but the staff were very good. Then we noticed every time we went to visit we were being told staff were leaving. We were concerned about this as my dad was still trying to adjust to moving in. We tried to raise
this with the manager but she was hardly ever available. Covid then came which was so hard on the family as we could not see dad. Then the acting manager arrived and what a breath of fresh air, the staff and residents seemed so much happier and she even knew my dad's name when I first phoned to see how he was. She keeps in contact with us letting us Facetime him whenever we want to. Also, the Facebook page is always kept up to date with photos of the residents which is so lovely to see them happy. The home is a completely different place. It's all thanks to the new manager and the staff.

Reply from Lucy Gradwell, Acting Manager at Paisley Lodge Care Home

Mandy, thank you for your lovely words, we appreciate any feedback that we receive and take all comments on board. I will be passing your kind words onto the staff and I am sure they will be delighted to hear them.


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Review from Angela G (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although it has been a difficult 9 months since Dad went into the home and the restrictions that the Covid Pandemic has caused, the care that dad receives is amazing. The staff are just brilliant; very caring and supportive to both dad and us as a family. We recently were able to go into the home to
see dad be it only mum and I watched from the booth, but Dad looked great - thanks to his carers, it was a great visit and staff were very supportive to us on the day. They are absolute angels and Dad is very content at the home which is a blessing for the family. Thanks to all the team at the home - you do a fabulous job.

Reply from Lucy Gradwell, Acting Manager at Paisley Lodge Care Home

Thank you for your kind words, I will be sure to pass them onto the team. We appreciate any feedback that we receive and are delighted to hear that you are pleased with the care we are providing.


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Review from Helen N (Niece of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my uncle has been most welcome and refreshing to see. The staff are happy and try to pass on their joie de vivre onto the residents. The entertainment is excellent with everyone getting involved. I fully recommend Paisley Lodge Care Home.

Reply from Pat Woellner, Home Manager at Paisley Lodge Care Home

Many thanks for taking the time to leave a review for Paisley Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you are more than pleased with the care that was provided to your Uncle. It is also pleasing to hear that you find our staff to be happy and our entertainment to be excellent.
Kind regards.


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Review from H T (Friend of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. Thank goodness there's still people that work here that are caring people.

Reply from Pat Woelner, Home Manager at Paisley Lodge Care Home

Many thanks for taking the time to leave a review for Paisley Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would speak so highly of our hard-working team.
Kind regards, Pat Woelner, Home Manager


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Review from Derek S (Nephew of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff, very clean rooms.

Reply from Edna Woellner, Home Manager at Paisley Lodge Care Home

Many thanks for taking the time to leave a review for Paisley Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our hard-working team to be very good. It is also pleasing to hear that you would describe us as excellent in all areas.
Kind regards, Edna Woellner, Home Manager


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Review from Helen B (Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family would recommend this care home as they look after their residents and teat them with respect they deserve. They are brilliant with visitors as well.

Reply from Pat Woellner, Home Manager at Paisley Lodge Care Home

Many thanks for taking the time to leave a review for Paisley Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff treat our residents with respect and that they are brilliant with both residents and visitors alike. It is also wonderful to hear that you would have no hesitation in recommending our home.
Kind regards Pat Woellner, Home Manager.


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Review from L K (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are amazing with my father. Always have time for his visitors too.
Answer any questions asked and always keep us informed on his health.
Can't praise them enough.

Reply from Pat Woellner, Home Manager at Paisley Lodge Care Home

Many thanks for taking the time to leave a review for Paisley Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff are always on hand to answer questions and provide updates about your father.
Kind regards Pat Woellner, Home Manager.


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Review from Lynn H (Daughter of Resident) published on 12 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very daunting when you have to move your parent into a care home and a very difficult decision, but from the minute I entered Paisley Lodge the love that is within the home covers everything. The staff are really caring and you feel safe that they are being really well looked after.

Reply from Pat Woellner, Care Home Manager at Paisley Lodge Care Home

Many thanks for leaving a review of the home. I’m thrilled to hear our staff are caring and make your loved one feel safe and that we helped make the transition into care a bit easier. Kind regards, Pat Woellner, Care Home Manager.


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Review from D G (Daughter of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for, from keeping her clean to everyday support.
The staff are brilliant and go beyond what they are responsible for.
They always try to keep the residents smiling even when they are restless.
They are always trying to implement new ideas and activities.
The food is lovely (I've
tried it).
Communication from the staff is very good if I need to be informed about anything.

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Review from Andrea B (Friend of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, residents well looked after.

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Review from P L (Son of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good all round care for my mum. It could be better but generally no complaints.

Reply from Pat Woellner, Home Manager at Paisley Lodge Care Home

Many thanks for taking the time to leave a positive review for Paisley Lodge, we are always pleased to receive feedback and I will certainly share it with the team. We strive to provide the best care possible and have each resident’s person-centred care at the heart of what we do.


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Current Review Score: 8.5 (8.471)

Overview of Review Score

The Review Score of 8.5 (8.471) out of 10 for Paisley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.390 for Paisley Lodge Care Home is calculated as follows: ( (24 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.39

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.081 Points relating to the number of positive Reviews for Paisley Lodge Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 5 Positive Reviews ÷ 8.6 = 0.581

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

No image found

Maryisa Savage

Job Title: Home Manager

Joined: 2024

Meesha is the Home Manager for Paisley Lodge


Frequently Asked Questions about Paisley Lodge Care Home

What types of Care is Paisley Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Paisley Lodge Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Paisley Lodge Care Home have?

There are 43 Single Rooms.

What are the Facilities & Services at Paisley Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Paisley Lodge Care Home to the centre of Leeds?

1.9 mile(s) as the crow flies, distance by road may be significantly further.