imon Marks Court is a very friendly caring home, staff are always on hand
H C (Daughter of Resident)
For anyone wanting a care home I would recommend Simon Marks Court.
Marilyn F (Sister of Resident)
She seemed very settled for the time she was there.
Patricia M (Sister-in-law of Resident)
Colleagues at Simon Marks Court will be happy to discuss our weekly fees with you and what our fees include. We accept self-funded residents and residents funded by the Local Authority.
Visitors are welcome at Simon Marks Court.
Onsite parking is available, including disabled spaces.
Simon Marks Court has a Review Score of 9.6 (9.633) out of 10, based on 11 reviews in the last 2 years. Over all time Simon Marks Court has 40 reviews.
Review from H C (Daughter of Resident) published on 28 November 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Daughter of Resident) published on 30 October 2024
Submitted via Website •
Report
Reply from Cheryl Mallinson, Manager at Simon Marks Court
Thank you for taking the time to review Simon Marks Court and we are pleased that you rate our care/support as excellent. We're pleased that your mum enjoyed her stay with us and I'll pass your kind comments to our team. it was good to discuss your mum's stay with us to understand how we can improve our service. We're always happy to discuss feedback at Simon Marks Court to ensure that we can improve.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marilyn F (Sister of Resident) published on 26 June 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Beverley J (Sister of Resident) published on 3 June 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D M (Son of Resident) published on 22 March 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S G (Daughter of Resident) published on 18 March 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H Y (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia M (Sister-in-law of Resident) published on 14 November 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne J (Respite Resident) published on 7 August 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Neil G (Son of Resident) published on 19 May 2023
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan W (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gillian S (Daughter of Resident) published on 9 March 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dawn T (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kirsten B (Daughter of Resident) published on 22 December 2022
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sheila B (Daughter-in-law of Resident) published on 22 December 2022
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N S (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card •
Report
Reply from Sharon Buckland, Manager at Simon Marks Court
Thank you for taking the time to review Simon Marks Court and we are pleased that you rate our care/support as very good. Thank you for your kind comments regarding our team, which I will pass on to them. We apologise that we have not always met our usual high standards and please accept my sincere condolences on the loss of your father. I have received separate correspondence from you, which I will respond to directly and I am available to discuss the issues raised at a mutually convenient time.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A K (Niece of Resident) published on 4 November 2022
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan C (Niece of Resident) published on 19 August 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline G (Sister-in-law of Resident) published on 18 July 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Wife of Resident) published on 25 April 2022
Submitted via Postal Card •
Report
Reply from Sharon Buckland, Manager at Simon Marks Court
Thank you for taking the time to review Simon Mark Court, and we are pleased that you rate our care and support as excellent. We are aware that there was an initial discussion regarding laundry when your loved one came to live at Simon Marks Court. We're happy to discuss this further and anything else at a mutually convenient time.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.633) out of 10 for Simon Marks Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.633 for Simon Marks Court is calculated as follows: ( (90 Excellents x 5) + (30 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 128 Ratings = 4.633
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Simon Marks Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Feb 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 03 Mar 2025
We currently have two vacancies for care at Simon Marks Court. Please contact us directly for further information.
Loading
Loading events
There are no Team Members posted yet