Primrose Court

Orchard Way, Guiseley, Leeds LS20 9EP
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9.9 65 Reviews
  • Primrose Court, Leeds
Anchor’s Primrose Court, located in Guiseley, is a care home providing quality care and luxurious facilities in a relaxing environment and continues to welcome new residents.

The care home provides care for older people in a quiet location and has a garden space for customers and their families to enjoy. They enjoy links within the community with regular visits from local schools and other organisations. Primrose Court is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide personally tailored support for veterans.

The home offers residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

Anchor provides quality dementia care and trains colleagues to ensure their approach always reflects best practice.

Anchor is England's largest not-for-profit provider of housing and care to older people.

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Care Provided by Primrose Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Joanne Lawrence (Manager)
  • Admission Criteria
    • Please contact Primrose Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Funding & Fees Guide for Primrose Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,236
    • Self-Funded Residential Dementia Care from £1,236
    • RESPITE Self-Funded Residential Care from £1,236
    • RESPITE Self-Funded Residential Dementia Care from £1,236

  • Our colleagues at Primrose Court will be happy to answer any questions you have regarding our fees and what is included in these.
  • (these prices are only a guideline, please contact Primrose Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Primrose Court.


  • Parking

  • Onsite parking is available, including disabled spaces.


Primrose Court Reviews (65)

Total of 65, showing 1-20
9.9

Primrose Court has a Review Score of 9.9 (9.854) out of 10, based on 24 reviews in the last 2 years. Over all time Primrose Court has 65 reviews.

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Review from Carmel I (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Primrose Court highly enough. Each and every member of staff treats residents and their relatives with the greatest of care, dignity and respect. There is a genuine warmth and affection about the place which has meant that Primrose Court has been a real home from home for both my
dad and my auntie. Their best interests have always been at the forefront of the care they have received and I have been kept well informed about their health and wellbeing. Staff have always acted promptly to ensure that they have been comfortable, and received any necessary medical treatment promptly. The food is excellent and the range of activities on offer means that there is something for everyone to enjoy. I will forever be grateful to the staff at Primrose Court for making the last couple of years of my dad's life happy and content and for continuing to go above and beyond to support both my auntie and myself, as part of the current Primrose Court family.

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Review from Andrew H (Son of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Primrose Court for almost 3 years and she has received wonderful care from day one. However, she suffered a stroke and seizure on 26th January and died on 2nd February. In her respect care plan, it was agreed that the staff would support palliative care if needed. They were
true to their word, every member of staff without fail, not only cared for mum to the end but my sister and I also, what a wonderful team, nothing was too much for them and we all felt so carefully held through this painful time.

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Review from D Y (Son of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father started living at Primrose Court in late October 2024. From the first moment he crossed the threshold, he was welcomed by name and taken to see his room. Along the way to his room, numerous care staff welcomed him by name, which I felt really comfortable with, as it reaffirmed his feeling
of belonging. The carers have always shown great interest in my father's life and are constantly encouraging him to engage in conversation. He takes great pleasure in showing photos of his life, family and travel experiences he and my mother made together. Thank you to all the staff, they are wonderful and work hard together to create a happy and caring environment that my father calls home.

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Review from Gill H (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose Court is a lovely, high-quality care home with a really welcoming, kind, caring and supportive team of staff who always put the person at the centre of everything. The home and bedrooms are very well equipped, with enriching activities and great food with a choice. The Manager is friendly,
extremely helpful and ensured my dad's needs were tailored to his needs. I felt confident, happy and at ease my dad was in the best, safe place and would highly recommend. Thank you all for your hard hard work and best wishes.

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Review from S C (Granddaughter of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to my grandmother being discharged from hospital to Primrose Court, I was worried about potential care at any residential/nursing facility. Primrose Court reduced all my concerns very quickly. The management, care, compassion, activities food and overall enrichment was first-class. As a healthcare
professional, it is the best facility I have encountered. Thank you.

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Review from Donna B (Daughter of Resident) published on 10 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having Mum in Primrose Court has been amazing, knowing that she is looked after 4/7. Staff are fabulous, kind, caring and have a brilliant sense of humour. It gives the family peace of mind knowing Mum is safe. The activities that are available every day keep Mum interested - fantastic.

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Review from Lisa S (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, friendly residence. Very clean, and nothing is too much trouble. All staff members work very hard but also keep the atmosphere relaxed. Fantastic entertainment programme too.

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Review from Andres B (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Primrose Court to anyone! The staff are really friendly and helpful and have made my mum so welcome. It is like one big family.
The rooms are so clean and homely, and the food options are great.
Thank you for caring for my mum like you do.

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Review from Maureen J T (Respite Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As this was my first time in respite care I was very apprehensive but immediately my daughter and I entered Primrose Court, it was warm welcoming and felt right. From the start of my stay to the end. My time was cheerful and made me feel humble and thankful that I had the ability to help those respite
residents who required a little help and join them with activities. I highly recommend Primrose Court and hopefully will stay again if a room is available. Many thanks to them all.

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Review from Jacqueline T (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very happy with the staff, including carers, cooks, cleaners and office.

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Review from S B (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring towards residents and their relatives/loved ones.
They offer various daily activities for residents to take part in, which offer stimulation and enjoyment to their days.
The management arranges regular meetings with residents and their relatives to update everyone with
up-and-coming events, and they welcome any suggestions made.
Despite the outside space being tricky for residents to access, the management is doing everything in its power to improve this aspect of their care, and they're hoping to commence work in April 2024. This is wonderful to hear and very much appreciated by residents and their relatives.
Thank you for all your hard work.

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Review from Susan S (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a big upheaval for Mum and us. Moving from living at home with us into a care home was daunting. The move happened fast, as the first care home move was a disaster, but the management team enabled the move to Primrose Court at short notice and made it as easy as possible for us.
Mum has been
a resident now for three months. There will always be teething problems as the team gets to know Mum and we get to know the team, but everyone had time to listen and acted on every query I raised. Everyone was just fab!
The team are kind and caring and have a sense of humour, even on days when they are very busy. They always ensure the resident's dignity and confidentiality. Mum loves the food... it almost matches what we cook for her at home!
I am very comfortable with Mum's care, and I can rest leaving her, knowing she is in safe hands with a team doing the very best they can taking care of her.

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Review from V D (Daughter of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Primrose Court in July this year. She was very warmly welcomed by all the staff, who are all very caring and kind to my mum. Primrose Court has a very "homely" feel, and all the residents can take part in and enjoy the many activities and entertainment on offer.
I would highly recommend
Primrose Court to anyone looking for excellent care for their loved one.

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Review from T U (Son of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have just moved Mum and Dad to Primrose Court. This was a massive move for Mum and Dad. The staff could not have been better at ensuring that this difficult transition went smoothly and that Mum and Dad were welcomed and comfortable from the start. It is still early days after the move but
the way they have settled into their new home is a testament enough. We look forward to Mum and Dad enjoying the facilities on offer at Primrose Court.

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Review from J R (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the manager and all the staff. They seem to do everything possible to make Mum's stay happy and safe sometimes under difficult circumstances. Can't praise everyone enough.

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Review from Andrew S (Son of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident for just over 12 months and I am very happy with the level of care he has received. His room is clean, comfortable and well-equipped. The meals are excellent with plenty of choices. The staff, without exception, are friendly and helpful. Nothing is too much trouble and as a visitor,
I feel welcomed. I am very happy that Dad is happy and safe.

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Review from V T (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Primrose Court to be a warm, caring and happy place. I am so glad my father has settled in well. The staff are absolutely wonderful. Dad says the good is great. I always feel welcome when visiting. The activities they have are so much fun to keep everyone busy and smiling!

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Review from C H (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose Court has a lovely feel to it as soon as you enter. Always made to feel welcome and always feel that residents are well looked after and happy. There are plenty of activities going on to keep residents entertained and engaged. The staff are very caring and supportive.

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Review from K L (Son of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here for nearly 3 years and although now on end-of-life care I am happy with her care and treatment here.

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Review from Gale H (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise the staff enough for the help and support they give my dad and myself. I am informed straight away of any issues or concerns and also asked for my advice, so I never feel excluded from Dad's care.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Primrose Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Primrose Court is calculated as follows: ( (246 Excellents x 5) + (42 Goods x 4) ) ÷ 288 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Primrose Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 02 Apr 2025

We currently have one vacancy for care. Please contact Primrose Court directly for further details.


Awards / Recognitions (13)

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Meet the Team (0)

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Frequently Asked Questions about Primrose Court

What types of Care is Primrose Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Primrose Court provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Primrose Court have?

There are 33 Single Rooms.

What are the Facilities & Services at Primrose Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Primrose Court to the centre of Leeds?

8.7 mile(s) as the crow flies, distance by road may be significantly further.