Primrose Court

Orchard Way, Guiseley, Leeds LS20 9EP
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9.9 65 Reviews
  • Primrose Court, Leeds
Anchor’s Primrose Court, located in Guiseley, is a care home providing quality care and luxurious facilities in a relaxing environment and continues to welcome new residents.

The care home provides care for older people in a quiet location and has a garden space for customers and their families to enjoy. They enjoy links within the community with regular visits from local schools and other organisations. Primrose Court is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide personally tailored support for veterans.

The home offers residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

Anchor provides quality dementia care and trains colleagues to ensure their approach always reflects best practice.

Anchor is England's largest not-for-profit provider of housing and care to older people.

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Care Provided by Primrose Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Joanne Lawrence (Manager)
  • Admission Criteria
    • Please contact Primrose Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Funding & Fees Guide for Primrose Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,236
    • Self-Funded Residential Dementia Care from £1,236
    • RESPITE Self-Funded Residential Care from £1,236
    • RESPITE Self-Funded Residential Dementia Care from £1,236

  • Our colleagues at Primrose Court will be happy to answer any questions you have regarding our fees and what is included in these.
  • (these prices are only a guideline, please contact Primrose Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Primrose Court.


  • Parking

  • Onsite parking is available, including disabled spaces.


Primrose Court Reviews (65)

Total of 65, showing 41-60
9.9

Primrose Court has a Review Score of 9.9 (9.854) out of 10, based on 24 reviews in the last 2 years. Over all time Primrose Court has 65 reviews.

Overall Experience

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Date Published

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Review from S G (Son of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not 100% happy.
Room not decorated as agreed.
Level of care ok.
Meals/drinks ok.
Rooms clean and tidy.
Dayroom activities good.

Reply from Joanne Lawrence, Home Manager at Primrose Court

Thank you for taking the time to review Primrose Court, and we are pleased you rated our facilities very good. We appreciate your feedback, and our maintenance team are currently in the process of re-decorating the room. We have discussed your feedback, and we will continue to listen to make sure that all aspects of living with us are to your satisfaction.


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Review from Stephen T (Son of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We placed my Mum in Primrose Court when her dementia started to demand 24-hour supervision. We had looked after Mum for the previous 10 years so were concerned as to how she would settle. The staff at Primrose Court has welcomed her admirably. She has settled well and is as happy as we could reasonably
expect for a woman with full dementia. So thankful that when we could no longer give the level of care my Mum needs, Primrose was and is there.

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Review from Liz M (Daughter of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved into Primrose Court 4 months ago and seems to have settled in quite well. Dad's room is spacious with a lovely view out into the garden. The care home is welcoming and the staff are friendly.

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Review from S D (Niece of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has settled into Primrose Court very well expressing her pleasure of her room especially having her own toilet. My aunt has also stated that the food is not bad which is extreme praise! I have found the staff very caring, approachable and always have time for my aunt.

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Review from Kirsty M (Daughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely with mum (and me) and so helpful. I get to see and spend lots of time with her. They have also taken great care of her health and assessing changing needs. Mum loves the food and has gained weight and enjoys the activities and having lots of people to talk to. I have complete confidence
in the staff to take good care of mum and that has lifted such a weight of stress from my shoulders, thank you!

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Review from P P (Niece of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has always cared for my Aunt with the utmost care and both in her health, medical and mental wellbeing. The staff, the food and the accommodation are all first-rate. I could not praise them highly enough.

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Review from Sally H (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in the home for the last month and has really settled down after the initial period which she found difficult when she had to self isolate. The staff have been fantastic and made her feel very safe and she is being well looked after. Very happy we chose this home.

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Review from Andrew John T (Son of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose Court cares for my Father in an excellent way. He is content and happy. He enjoys the meals and comments positively about them. He participates in activities and is especially keen on the quizzes, particularly between the homes. It has been a difficult year with the Covid-19 pandemic. I think
the staff have done well to protect my Father from this. It is good to be able to visit him face to face and I look forward to taking him out.

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Review from Malcolm S (Brother-in-law of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff. Couldn’t wish for better attention on all levels. The only fault our relative finds is that the food is insufficient at times and rather repetitive. She has a good appetite and eats well.

Reply from Joanne Lawrence, Manager at Primrose Court

Thank you for taking the time to review Primrose Court and we are pleased that you rate our overall standard as very good. We have discussed your comments regarding our food with you and understand that you are happy with this. We cater to our residents' tastes and dietary requirements and we are always happy to provide alternatives to our menus.


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Review from Barbara (Friend of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose Court is an excellent facility and offers 1st class care in all aspects and I would be more than happy to recommend it as a Care Home in the area. Residents thrive in a stimulating environment and are treated with the utmost respect and dignity.

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Review from G W (Daughter of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum did not want to move into a care home but due to the current situation with the virus, my brother and I felt it the safer choice. The care and support mum has received has been amazing. The staff have been very supportive and thoughtful. They have helped make the transition as comfortable as possible
especially in these difficult times. Thank you.

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Review from Freda V (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can recommend Primrose Court to anyone needing a care home. From the beginning of Mum's time these to now (2 years), the care given to my mother has been excellent. The home is very well kept and the bedrooms are excellent. The dining rooms looks like a hotel. She enjoys the food thanks to an excellent
chef. COvid19 practice is very good.

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Review from Barry W (Son of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found every aspect of Primrose Court to be very good, including the staff.

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Review from Lesley C (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all the wonderful and dedicated staff at Primrose Court who have looked after Mum for the past 5 years. You have shown her so much love and kindness, given her independence, fun and friendship and, particularly during the Coronavirus, have held her hand and loved her when we weren't
able to be by her side. You are truly amazing and we will be forever grateful. Love to you all.

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Review from S B (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose Court is an exceptional place and is comfortable, clean and very welcoming. The staff are caring and very professional in their approach and the standard of care given to residents and visitors is brilliant. Meals are varied and delicious and the residents and visitors are well looked after
with drinks and snacks. Activities are varied and interesting.

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Review from M E (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care given to my mother in all the time she has been at Primrose Court.
The carers always treat her with patience and respect and remain cheerful and helpful.

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Review from JJCC (Niece of Resident) published on 4 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt lived at Primrose Court for nearly 2 and a half years. She had to move to a nursing home recently as she has developed a form of dementia and her behaviour was very challenging. Despite this, the staff at Primrose Court were kind, remembering her as she was (and is underneath) rather than reacting
to her difficult behaviour. The Managers helped with identifying a new home and did not put me under undue pressure to move my Aunt quickly when it proved difficult to find somewhere for her to go. The whole team has been a part of my life for the last 30 months - and I miss their cheery goodwill!

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Review from M P (Friend of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting a friend I was impressed on entry at the homely and friendly staff smiling welcome at Primrose Court the dining area is very pleasant. We were offered coffee or tea we went up to the private bedroom so impressed I told my family if I ever need care the Primrose Court is where I would like
to be. I have since visited 4 times and each time has been so pleasant. The staff are very caring.

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Review from Jean F (Stepdaughter of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my stepmother received during her time at Primrose Court was truly amazing. We will be forever grateful to every member of staff who did their utmost to make this final stage in her life as good as it could be. She was always treated with dignity and care adapted to meet her needs as an individual
of great value.
We as a family have been supported and welcomed by every member of staff we have met.
Primrose Court is truly a home that really does care.
Thank you so very much.

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Review from David W (Son of Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the six months my mother has been a resident, the care love and consideration shown has been of the highest standard and cannot be faulted. This is an excellent care home with great staff.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Primrose Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Primrose Court is calculated as follows: ( (246 Excellents x 5) + (42 Goods x 4) ) ÷ 288 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Primrose Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 02 Apr 2025

We currently have one vacancy for care. Please contact Primrose Court directly for further details.


Awards / Recognitions (13)

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