Rievaulx House Care Centre has a Review Score of 9.2 (9.152) out of 10, based on 13 reviews in the last 2 years. Over all time Rievaulx House Care Centre has 52 reviews.
Review from Maria C (Niece of Resident) published on 8 June 2017
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Overall Experience
4.0 out of 5
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Review from Elaine P (Daughter of Resident) published on 1 June 2017
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Overall Experience
5.0 out of 5
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Review from Jill T (Daughter of Resident) published on 3 May 2017
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Overall Experience
5.0 out of 5
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Review from Kevin H (Son of Resident) published on 21 October 2016
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Julie R (Daughter of Resident) published on 23 September 2016
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Overall Experience
5.0 out of 5
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Review from Chris R (Son-in-law of Resident) published on 23 September 2016
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Bryan T (Resident) published on 6 July 2016
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Overall Experience
5.0 out of 5
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Review from Marvis P (Friend of Resident) published on 16 March 2016
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Overall Experience
4.0 out of 5
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Review from M H (Resident) published on 18 January 2016
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Overall Experience
4.0 out of 5
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Value for Money
Review from M G (Resident) published on 18 January 2016
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Overall Experience
5.0 out of 5
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Care / Support
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Value for Money
Review from Molly H (Resident) published on 7 January 2016
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Joan K (Daughter of Resident) published on 16 November 2015
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Overall Experience
5.0 out of 5
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Care / Support
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The Review Score of 9.2 (9.152) out of 10 for Rievaulx House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.430 for Rievaulx House Care Centre is calculated as follows: ( (84 Excellents x 5) + (50 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 149 Ratings = 4.43
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.722 Points relating to the number of positive Reviews for Rievaulx House Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 13 Positive Reviews ÷ 18 = 0.722
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
What does ‘kindness’ mean to you?
“Achieving the right outcomes for the right reasons for the people we support and the team that supports them. Ensuring quality is in the forefront.”
As a Heath Care Professional, Samantha has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Having worked at HC-One since 2018, Samantha closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Samantha remarked:
“Being able to see the outcomes of the support on a level that I am able to share with the team. I enjoy being able to make decisions in the best interest of the team and the home as a whole and being able to be involved in processes from top to bottom.”
Samantha has also achieved much outside of work, with her proudest achievements being growing her career from the ground up being adaptable and flexible in her role collecting greater knowledge and skills along the way.
Outside of work, Samantha enjoys spending time with her husband, two children and a basset hound.
If you would like to find out more about Rievaulx House, Samantha would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
