Victoria House Care Home

Low Grange Crescent, Belle Isle, Leeds LS10 3EB
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9.6 90 Reviews
  • Victoria House Care Home, Leeds
Victoria Care Leeds is one of the most reputable providers of Residential (Care Home), Transitional, Respite and Domiciliary (Home Care) for the elderly in the South West of Leeds. Accredited by the Care Quality Commission, Victoria Care Leeds are able to offer a wide variety of care to clients throughout Leeds and Wakefield, and can accommodate residents at Victoria House Residential Home from anywhere in the UK. If you are looking for a Care Home or Home Care in Leeds or Wakefield.

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Care Provided by Victoria House Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Inniscastle Care Ltd
  • Person in charge
  • Eduard Lavelle (Finance Director/Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Victoria House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,102 – £1,102
    • Self-Funded Residential Dementia Care £1,202 – £1,202
    • RESPITE Self-Funded Residential Care £1,102 – £1,102
    • RESPITE Self-Funded Residential Dementia Care £1,202 – £1,202

  • The home charges Top Ups for the first six weeks of council funded respite.
  • (these prices are only a guideline, please contact Victoria House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large off street car park


Victoria House Care Home Reviews (90)

Total of 90, showing 1-20
9.6

Victoria House Care Home has a Review Score of 9.6 (9.574) out of 10, based on 28 reviews in the last 2 years. Over all time Victoria House Care Home has 90 reviews.

Overall Experience

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Review from J B (Sister of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, good meals, care for residents

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for taking the time to complete a review. I'm pleased to hear you are happy with the service.Your kind comments are appreciated.


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Review from I S (Brother-in-law of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, give good care to residents

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for taking time to submit a review. Your kind words and time are greatly appreciated.


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Review from C T (Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming, attentive and helpful. Their level of care and attention to the residents is excellent and they take time to get to know each and every one of them and their needs. No request is too much and they are always happy to assist in any requests for information or help we require.
We have always enjoyed our visits for the last four years and the strong working relationship we feel have formed. A lovely atmosphere always.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind words - which I will share with the team.


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Review from G W (Brother-in-law of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with his care, great staff very helpful

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for taking the time to complete a review - I'm glad to hear you are happy with the care your loved one is receiving.


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Review from Margaret W (Sister of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are lovely care home is clean

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for taking the time to post a review and thank you for your kind words.


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Review from C B (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has settled well and I'm confident this is down to the staff and their commitment to give as best care possible. My Mum talks highly of not only the staff but also the range of activities on offer and joins in lots of enjoyable time with other residents.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind comments - which I will share with the team. We are pleased to hear that Mum is enjoying the activities.


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Review from B D (Sister-in-law of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit every month for 2 to 3 hours. We find our sister-in-law very happy and settled in Victoria House. The care staff are caring and polite to everyone. The home looks clean and tidy, plus there seem to be many activities for the residents ie exercise classes, silent discos and singers who perform
every so often and craft sessions are well-liked by my sister-in-law.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

We have a wonderful caring team and its nice to hear their hard work being recognised. Thank you for your kind words, it really means a lot.


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Review from C C (Son of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very happy here.

Reply from Eduard Lavelle, manager at Victoria House Care Home

Thank you for taking the time to complete a review. I'm pleased mum was happy - that's exactly what we aim for.


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Review from Ian V (Son of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seems happy so I'm happy.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

It's always reassuring to hear that clients and their families are happy. Thank you for your kind words.


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Review from A C (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind friendly staff.
Residents are well cared for and have lots of activities.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind words - the staff are so caring and try so hard to make sure that the clients are cared for and loved. Our activities coordinator is truly fantastic at activities and the residents love the different activities such as the Silent Disco - it's so good to see!


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Review from Leanne B (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with how Mum has settled in. Always happy when I visit and tells me how everyone is lovely and kind.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

We are pleased to hear that Mum has settled in and is happy - it's always reassuring. The team tries so hard to be caring and kind. On behalf of the team - thank you.


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Review from Sue W (Niece of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support and help my aunty has received has been amazing. She arrived not too good for wear. After only a short while she looks so well and well looked after. I no longer worry about her to the extent I did. The staff are there at all times, and in my experience they are friendly. They have been
there to discuss my aunty.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

We are pleased to hear that your aunty is being cared for and that she is being looked after so well. This is a testament to such a kind and caring team. Thank you.


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Review from Robert W (Nephew of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has come leaps and bounds since being in Victoria House. She is looked after very well and the staff are fantastic.

Reply from Eduard Lavelle, manager at Victoria House Care Home

Thank you for your kind comments - which I will share with the team.


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Review from Trevor C (Brother-in-law of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is well looked after and they attend to his needs. The staff are really friendly and always keep us up to date on his daily requirements.

Reply from Eduard Lavelle, manager at Victoria House Care Home

Thank you for your kind comments - which I will share with the team.


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Review from G L (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria House is a loving, friendly home with care at its heart. There are plenty of activities for the residents if they wish to join in.The staff care not just for the residents but also their families. I have yet to meet an unfriendly staff member. The rooms are kept clean and tidy and the meals
are good. I wish I could move in!

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind words. We have a fantastic team and it's nice for this to be recognised - it means a lot.


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Review from M O (Son of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great, friendly, Dad loves it here.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind comments - I'm glad dad is happy.


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Review from K R (Son of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Victoria House after a bad fall at home and failing health, unfortunately we were just going into lockdown so couldn't see her face to face for a while but had regular video calls with her with the support or staff. She was treated with respect and when her health deteriorated even further
and she was put on end of life care, we made the decision for her to be cared for in Victoria House instead of going into hospital. We were kept informed about her needs at all time and could visit at any time of day or night. She sadly passed away in February with her family by her side. My mum and all the family were treated with the utmost respect at this very difficult time and the staff were amazing. I would not hesitate to recommend Victoria House to friends and family.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you so much for your kind words - the team will be so happy when I share your comments.


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Review from Peter B (Brother of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with care, very good.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind words which I will share with the team.


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Review from Pauline H (Sister of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is very happy in his care home which makes myself and my other brothers happy also.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind words which I will share with the whole team - it means a lot.


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Review from T W (Nephew of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My auntie has gone into the care home and she seems very happy. She says the staff look after her very well and do all they can for her. She likes her room and enjoys all the company of staff.

Reply from Eduard Lavelle, manager at Victoria House Care Home

Thank you for your kind words, which I will pass on to the team.


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Current Review Score: 9.6 (9.574)

Overview of Review Score

The Review Score of 9.6 (9.574) out of 10 for Victoria House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.574 for Victoria House Care Home is calculated as follows: ( (233 Excellents x 5) + (79 Goods x 4) + (16 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 336 Ratings = 4.574

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Victoria House Care Home

What types of Care is Victoria House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Victoria House Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Victoria House Care Home have?

There are 37 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Victoria House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victoria House Care Home to the centre of Leeds?

2.0 mile(s) as the crow flies, distance by road may be significantly further.