Victoria House Care Home

Low Grange Crescent, Belle Isle, Leeds LS10 3EB
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9.6 90 Reviews
  • Victoria House Care Home, Leeds
Victoria Care Leeds is one of the most reputable providers of Residential (Care Home), Transitional, Respite and Domiciliary (Home Care) for the elderly in the South West of Leeds. Accredited by the Care Quality Commission, Victoria Care Leeds are able to offer a wide variety of care to clients throughout Leeds and Wakefield, and can accommodate residents at Victoria House Residential Home from anywhere in the UK. If you are looking for a Care Home or Home Care in Leeds or Wakefield.

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Care Provided by Victoria House Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Inniscastle Care Ltd
  • Person in charge
  • Eduard Lavelle (Finance Director/Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Victoria House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,102 – £1,102
    • Self-Funded Residential Dementia Care £1,202 – £1,202
    • RESPITE Self-Funded Residential Care £1,102 – £1,102
    • RESPITE Self-Funded Residential Dementia Care £1,202 – £1,202

  • The home charges Top Ups for the first six weeks of council funded respite.
  • (these prices are only a guideline, please contact Victoria House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large off street car park


Victoria House Care Home Reviews (90)

Total of 90, showing 41-60
9.6

Victoria House Care Home has a Review Score of 9.6 (9.574) out of 10, based on 28 reviews in the last 2 years. Over all time Victoria House Care Home has 90 reviews.

Overall Experience

  • 61
  • 24
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  • 3

Date Published

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Review from Barry B (Son of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, especially two, in particular, are very nice and friendly. My mother tells me that everyone looks after her very well all the time.

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Review from Adelle H (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely helpful and I believe they give my Dad the best care possible. Certain staff members go above and beyond to accommodate my dad's needs and my own.

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Review from Elaine W (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recommend this care home to everyone. The staff in all areas are amazing. Caring dedicated and approachable. Really pleased with mums care, always presented well, clean and well cared for. Definitely highly recommended 100%

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Review from C C (Next of Kin) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is lovely but we are in lockdown and I don't see beyond the home's pod, which is amazing and I know not all homes have this. So this is what I know, so far - my friend is happy.

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Review from Geoffrey B (Son of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident for several years now. She has dementia and is seriously disabled. Since she arrived she has been treated with kindness and respect by the staff. Her room is kept clean and tidy and the staff are patient and caring, never off-hand or dismissive, neither are they patronising
to these elderly and vulnerable people. The attitude springs from the top and shows in all aspects. The cleaners, cooks, and carers are all positive and friendly, they don’t last long there if they aren’t. Management respond positively and decisively if things are not right. I have no hesitation in recommending Victoria House for those wishing to find a caring residential home for their vulnerable loved ones.

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Review from T B (Son of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care given to my mother who has vascular dementia and has severe arthritis. The staff have been consistently helpful and friendly. Any special requests have been implemented quickly. Medical care has always been provided promptly when requested and I have been kept
informed of any issues that may have arisen. Overall very happy.

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Review from Douglas C (Husband of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Coming each day. They are very welcoming and kind to me.

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Review from Janet W (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria House is a friendly and welcoming care home. The staff are very helpful and the home is warm and nicely decorated.

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Review from J W (Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very enjoyable. Good food and activities.

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Review from M B (Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is good, the staff are great.

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Review from Leanne O (Daughter-in-law of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are extremely helpful, always approachable if we have any questions. Father in law gets on very well with them all.

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Review from Adrian D (Grandson of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff, very caring they make sure Nanna's every need is taken care of, they are approachable, professional and altruistic.

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Review from Stephanie C (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came to home to see my mam the home is very warm and the staff are very friendly. My mam seems very settled and well looked after.

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Review from Sean (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria House is well presented, clean and tidy. The staff are friendly, caring and treat patients with respect and dignity. The food is good, home-cooked and plenty of choice and good quality. The care is person-centered with family involved in the process. Highly recommend to anyone looking for a
care home.

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Review from S D (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all very caring, experienced and sympathetic to residents needs. They are efficient and the home us well run with entertainment days and craft/art session for those who want to join in. Catering is good and visitors are welcomed.

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Review from Elaine H (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Victoria House has been dads home for 2 years. When he arrived from hospital we honestly didn't think he would recover from his illness. Wow! You should see him now. Full of smiles, 1 stone heavier.
Dad and I have had to overcome some negative issues due to his illness. A learning curve for us both.
I
can honestly say without the support and care from all the staff especially the owner, manager, and senior staff we wouldn't have been able to make the family memories we have.
Dad continues to enjoy his life, he's is happy with all the support he receives. He also feels the food is very good and is well fed.
The cleanliness around the home is good too. Laundry is not as quick as he would like but they do their best to accommodate his needs.
As a daughter, I appreciate how well I am included in some of the decision-making with dads care and also will be forever grateful for going the extra mile by allowing and providing a decorated room to celebrate birthdays and Xmas for us all.

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Review from D S (Brother-in-law of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were friendly and welcoming. My brother-in-law is very happy here.

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Review from S M (Son of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff treated residents with care and always helpful in a professional manner.

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Review from S G (Daughter of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent!

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Review from John F (Son-in-law of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care the staff give to the residents is way more than we could have hoped for. The quality of life that he enjoys is solely down to the patience and care he receives from the staff.

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Current Review Score: 9.6 (9.574)

Overview of Review Score

The Review Score of 9.6 (9.574) out of 10 for Victoria House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.574 for Victoria House Care Home is calculated as follows: ( (233 Excellents x 5) + (79 Goods x 4) + (16 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 336 Ratings = 4.574

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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