Victoria House Care Home

Low Grange Crescent, Belle Isle, Leeds LS10 3EB
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9.6 90 Reviews
  • Victoria House Care Home, Leeds
Victoria Care Leeds is one of the most reputable providers of Residential (Care Home), Transitional, Respite and Domiciliary (Home Care) for the elderly in the South West of Leeds. Accredited by the Care Quality Commission, Victoria Care Leeds are able to offer a wide variety of care to clients throughout Leeds and Wakefield, and can accommodate residents at Victoria House Residential Home from anywhere in the UK. If you are looking for a Care Home or Home Care in Leeds or Wakefield.

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Care Provided by Victoria House Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Inniscastle Care Ltd
  • Person in charge
  • Eduard Lavelle (Finance Director/Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Victoria House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,102 – £1,102
    • Self-Funded Residential Dementia Care £1,202 – £1,202
    • RESPITE Self-Funded Residential Care £1,102 – £1,102
    • RESPITE Self-Funded Residential Dementia Care £1,202 – £1,202

  • The home charges Top Ups for the first six weeks of council funded respite.
  • (these prices are only a guideline, please contact Victoria House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large off street car park


Victoria House Care Home Reviews (90)

Total of 90, showing 81-90
9.6

Victoria House Care Home has a Review Score of 9.6 (9.574) out of 10, based on 28 reviews in the last 2 years. Over all time Victoria House Care Home has 90 reviews.

Overall Experience

  • 61
  • 24
  • 1
  • 1
  • 3

Date Published

90
14
28
28
62

Review from Brian S (Son of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Victoria House do an excellent job of caring for my mother, she can be awkward to deal with. She regularly refuses to go to bed on a night, insisting on sleeping in a chair in the lounge. The staff show great patience in dealing with her because this habit of sleeping in the chair causes
her neck to be painful and her bottom to be sore both of these areas are treated appropriately and her doctor is always called when necessary. Due to my mother's great age 100 and independent, awkward nature she occasionally falls. I am always notified and reassured that she is ok.

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Review from Ronald S (Son of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home very clean and tidy. The management always available to discuss my mum's requirements, staff always considerate and helpful to my mum and family.

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Review from Carole P (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff overall is helpful and pleasant. The bedrooms are clean and comfortable food especially good thanks to the chef.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

I'm disappointed to hear that you are not happy with the management team at Victoria House. I have been informed that this is partly due to the management team deciding not to provide a £2.4k bath hoist in your chosen bedroom. We do have three communal bathrooms on our ground floor all of which have bath hoists fitted.


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Review from P L (Wife of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed 5 separate weeks for respite and enjoyed his visits.
Staff are always friendly. People there are friendly, painting or looking at books they all seemed quite happy. The atmosphere was very good.

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Review from J W (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a fantastic team who are both professional and caring.
My father considered Victoria House his home and had many friends and we as a family were constantly reassured he was happy and well cared for.

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Review from Allison D (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with this care home is all positive from the friendly approachable staff to the care they provided. They kept us informed throughout everything and provided an excellent amount of care for my father. I would highly recommend.

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Review from Janet W (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was good, any problems had been dealt with quickly and efficiently. Staff and residents work well together.

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Review from Patricia S (Resident) assisted by family/friend published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A staff are very caring and treat me with dignity and respect.

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Review from Kay B (Daughter of Resident) published on 26 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum in care home from 4/9/15 to 1/2/16 when she passed away, mum had dementia and from the start the care provided was brilliant, they played games, motivational and music and TV. When mum wasn't able to eat much and her appetite was not good they would try her with different food. Palliative care was
needed and the home was able to provide this without moving mum to a nursing home which was great as with dementia it is difficult for them to get used to different people. Palliative care was brilliant they couldn't have done any more than they did and also cared for the relatives.

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Review from Babs B (Daughter of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for 6 months and enjoys the home. She says the meals are sometimes repetitive but I think she's a bit fussy! The staff are always happy and helpful from managers to the cleaners. The care staff are always around. Mum's hairdresser goes to the home and uses the salon. The reception
area looks lovely, security is good and ample care parking. I'm always informed of appointments and if the doctor has been called. Really happy with the care mum is receiving here.

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Current Review Score: 9.6 (9.574)

Overview of Review Score

The Review Score of 9.6 (9.574) out of 10 for Victoria House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.574 for Victoria House Care Home is calculated as follows: ( (233 Excellents x 5) + (79 Goods x 4) + (16 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 336 Ratings = 4.574

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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