We currently charge a top up at Brantwood Hall for any residents that are Local Authority funded. The top up ranges from £25 - £50 depending on the room.
Hairdressing and Private Chiropodist will not be included in the standard fee's.
Visitors are welcome any time, however, they ask that you observe the residents' protected meal times unless you are are dining with or supporting your loved one with their meal.
Free parking available on site.
Brantwood Hall Care Complex has a Review Score of 9.6 (9.597) out of 10, based on 20 reviews in the last 2 years. Over all time Brantwood Hall Care Complex has 51 reviews.
Review from K S (Husband of Resident) published on 7 April 2025
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Overall Experience
4.0 out of 5
Reply from Honor Keatley, Group Business Development Director at Brantwood Hall Care Complex
Thanks so much for your wonderful review.It's great to read that you and your daughter are happy with your wife's care.With best wishes,Honor Group Business Development Director
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Review from Claire P (Daughter of Resident) published on 7 March 2025
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Overall Experience
5.0 out of 5
Reply from Honor Keatley, Group Business Development Director at Brantwood Hall Care Complex
What a lovely review, thank you so much for taking the time to share your thoughts.It's great to read that your dad is well looked after and that you don't have to worry. This makes a huge difference to new care seekers, reading your review, that actually not only will moving to Brantwood improve their loved one's wellbeing but also their own.With best wishes,Honor Group Business Development Director
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Review from Clare B (Granddaughter of Resident) published on 7 March 2025
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5.0 out of 5
Reply from Honor Keatley, Group Business Development Director at Brantwood Hall Care Complex
Thank you so much for making the time to leave a review and rate us as 5* - we really appreciate it.It's great for people new to care seeking to read what you have to say.With best wishes,Honor Group Business Development Director
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Review from J F (Daughter of Resident) published on 3 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Honor Keatley, Group Business Development Director at Brantwood Hall Care Complex
Thank you so much for your thoughtful review and 5 star rating! It's wonderful to read about you and your father's experience while he was at Brantwood Hall. Your review will be so helpful to new care seekers beginning to look for care home support for their loved ones. With best wishes.
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Review from Christine B (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Honor Keatley, Group Business Development Director at Brantwood Hall Care Complex
Thank you for taking the time to write a review. It's great to read that you feel the home and the staff are excellent. I will discuss the issues you raise with the Home Manager, who as you say is nice and polite, to understand what can be done to resolve these. With best wishes.
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Review from Corrinne L (Daughter of Resident) published on 24 September 2024
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5.0 out of 5
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Review from Alison J (Daughter of Resident) published on 13 March 2024
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Overall Experience
5.0 out of 5
Reply from Chloe Benn, Home Manager at Brantwood Hall Care Complex
Thank you for your lovely comment, I will definitely pass your kind words onto the staff team.
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Review from L D (Daughter of Resident) published on 28 February 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Chloe Benn, Home Manager at Brantwood Hall Care Complex
Your lovely comments are very much appreciated and these will be passed to the staff who will be delighted with your feedback.
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Review from John L (Husband of Resident) published on 28 February 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Chloe Benn, Home Manager at Brantwood Hall Care Complex
Thank you for your kind comments, I will relay back to the care team who will be thrilled.
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Review from Emma H (Granddaughter of Resident) published on 23 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Chloe Benn, Home Manager at Brantwood Hall Care Complex
It is a pleasure to look after your grandad and your review is very much appreciated. I will certainly pass this on to the staff team, it will mean a lot to them. Thank you.
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Review from Claire P (Daughter of Resident) published on 23 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Chloe Benn, Home Manager at Brantwood Hall Care Complex
Thank you very much for your lovely review - I will pass your kind comments on to our staff team - I know they will be thrilled!
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Review from Andrew H (Nephew of Resident) published on 30 November 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care Complex
Thank you for your feedback, I will pass your comments on to the team.
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Review from M D (Niece of Resident) published on 30 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care Complex
Thank you for taking the time to review Brantwood Hall. It is lovely to read such positive comments.
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Review from P P (Son of Resident) published on 13 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care Complex
Thank you for your lovely comments.
I am glad your Mother has settled well at Brantwood Hall.
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Review from Frank N (Brother of Resident) published on 29 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care Complex
Thank you for your feedback, I will pass your comments on to the team.
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Review from Derek M (Friend of Resident) published on 7 September 2023
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Overall Experience
5.0 out of 5
Reply from Nichola Williams, Regional Operations Manager at Brantwood Hall Care Complex
Thank you for taking the time to leave a review; your kind comments and feedback will be shared with the team.
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Review from Stephen J (Brother of Resident) published on 25 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care Complex
Thank you for taking the time to review Brantwood Hall.
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Review from D H (Nephew of Resident) published on 21 August 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care Complex
Thank you for your valued feedback, it is very much appreciated.
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Review from Lesley G (Sister of Resident) published on 21 August 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care Complex
Thank you for taking the time to review Brantwood Hall, I will pass your comments to the team.
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Review from J S (Stepdaughter of Resident) published on 21 August 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care Complex
Thank you so much for your comments, I am so pleased Mum is happy living at Brantwood.
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The Review Score of 9.6 (9.597) out of 10 for Brantwood Hall Care Complex is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.597 for Brantwood Hall Care Complex is calculated as follows: ( (149 Excellents x 5) + (74 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 233 Ratings = 4.597
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brantwood Hall Care Complex is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Aug 2018
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Job Title: Registered Manager
Joined: 2018
Hi, my name is Chloe. I have worked for the care industry for 15 years. My goal was to become a Home Manager when I first started care and I have hit my goal and love being the Home Manager at Brantwood Hall. I am very passionate about making a difference and ensuring person centred care is delivered for our residents.
I am a mum of a nine year old boy.
In my spare time I like to spend time with my family and going on holidays.
Job Title: Deputy Manager
Joined: 2025
Hi, my name is Carla, I have worked in the care industry for 15 years, from a care assistant to my current role as Deputy Manager.
I like to make a positive difference to our residents and our home.
I am also a wife and a my to 3 beautiful boys.
In my spare time I like to go shopping and go on holidays.
Job Title: Administrator
Joined: 2024
Hi, my name is Sue
My role is Administrator at Brantwood Hall in Wakefield.
I am originally from Haltwhistle in Northumberland which is known as being ‘The Centre of Britain’.
I started my career with Roseberry Care in 2011 when I worked at Lowgate Nursing Home in Hexham for a number of years as both an Administrator and a Carer. Life brought me to Leeds, and I have gone full circle back to being an Administrator for Roseberry which I thoroughly enjoy.
Any spare time is spent either travelling the world or following my football team – Newcastle United of course!
Job Title: Head Cook
Joined: 2002
Hi my name is Tracy. I have worked at Brantwood Hall for over 23 years, from being a Care Assistant, Senior and Head Cook.
I am a wife, mum and nannie.
I enjoy family holidays, walking and looking after my grandson.
Job Title: Maintenance Officer
Joined: 2025
Hi, my name is James. My role within the company is maintenance. I have only been with the company for since January but I have already been made to feel like part of the family.
I was married In July 2023 and have a beautiful daughter aged 12 going on 20!
I also have two dogs, two cats and two hamsters.
In my down time I like to visit new places.
Job Title: Activities Co-ordinator
Joined: 2023
Hi, my name is Rachel. I have been in the care industry for 20 years.
I have two grown up boys and I am also a wife.
In my spare time I enjoy socialising and traveling.
Job Title: Head Housekeeper
Joined: 2022
Hi, my name is Judith. I have been a housekeeper for over 40 years and love being around the residents, they make my day brighter.
I have three grown up girls and four grandchildren.
In my spare time I love to go horse racing as much as possible, I also have shares in two race horses which can get very exciting.
