Brantwood Hall Care Complex

10/14 North Avenue, Wakefield WF1 3RX
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9.6 51 Reviews
  • Brantwood Hall Care Complex, Wakefield
Brantwood Hall is a residential/ Dementia care home close to Wakefield town centre.

The care home provides personal care and support to older people.

All areas of the home are tastefully decorated and residents are encouraged to personalise their rooms to their preferences.

Brantwood Hall also features a large patio area to the rear of the home.

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Care Provided by Brantwood Hall Care Complex

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Chloe Benn (Registered Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2025
    • Number of floors: 3

Funding & Fees Guide for Brantwood Hall Care Complex

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,144 – £1,169
    • Self-Funded Residential Dementia Care £1,194 – £1,219
    • RESPITE Self-Funded Residential Care £1,144 – £1,169
    • RESPITE Self-Funded Residential Dementia Care £1,194 – £1,219

  • We currently charge a top up at Brantwood Hall for any residents that are Local Authority funded. The top up ranges from £25 - £50 depending on the room.
    Hairdressing and Private Chiropodist will not be included in the standard fee's.
  • (these prices are only a guideline, please contact Brantwood Hall Care Complex to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome any time, however, they ask that you observe the residents' protected meal times unless you are are dining with or supporting your loved one with their meal.


  • Parking

  • Free parking available on site.


Brantwood Hall Care Complex Reviews (51)

Total of 51, showing 21-40
9.6

Brantwood Hall Care Complex has a Review Score of 9.6 (9.597) out of 10, based on 20 reviews in the last 2 years. Over all time Brantwood Hall Care Complex has 51 reviews.

Overall Experience

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Date Published

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Review from L H (Resident) assisted by family/friend published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made to feel welcome from day 1. Carers couldn't be anymore caring. Good home-cooked food. Nothing is too much trouble. It has given my son peace of mind that I am safe and have the care and support I need.

Reply from Carol Coventry, Regional Operations Manager at Brantwood Hall Care Complex

Thank you for your kind words it is very much appreciated, I am glad you are enjoying living at Brantwood Hall.


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Review from Y P (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my mum receives. All the staff are very helpful. My mum is happy here.

Reply from Carol Coventry, Regional Operations Manager at Brantwood Hall Care Complex

Thank you for taking the time to write a review. I am pleased Mum is happy at Brantwood Hall


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Review from M W (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very welcoming. The staff are very polite and helpful.

Reply from Carol Coventry, Regional Operations Manager at Brantwood Hall Care Complex

Thank you for taking the time to review Brantwood Hall. I will pass your comments to the staff.


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Review from N C (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brantwood is a small friendly care home, so mum doesn't feel overwhelmed by too many people. Mum gets very confused as to where things are so being small really helps her. The staff are very friendly and in the main seem to really care about everyone's wellbeing.

Reply from Carol Coventry, Regional Operations Manager at Brantwood Hall Care Complex

Thank you for taking the time to review Brantwood Hall. We will pass your feedback to the staff.


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Review from Nancy S (Friend of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care taken of my friend. Very caring and friendly atmosphere. Clean facilities, no smells! High standard of cleanliness. Cannot fault the way you have treated my friend and helped her to regain her independence so she is able to go home.

Reply from Carol Coventry, Regional Operations Manager at Brantwood Hall Care Complex

Thank you so much for your lovely comments. I am glad your friend enjoyed her stay.


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Review from Jan H (Next of Kin) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring and friendly. The manager is excellent. Always friendly and professional. Since my friend has been in Brantwood Hall (2 years), he is the best manager so far.
My friend is very happy at Brantwood. The staff have been upbeat and kind especially since lockdown. They have
kept my friend happy and safe. I am very pleased with all aspects of the care. Thank you to all the staff.

Reply from Sharon Flood, Regional Operations Manager at Brantwood Hall Care Complex

Thank you for your lovely feedback; the staff will be very pleased.


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Review from I B (Son of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brantwood Hall Care Complex has been excellent during the COVID crisis in keeping residents safe, despite government intransigence. My relative appears well looked after by all staff and managers.

Reply from Sharon Flood, Regional Operations Manager at Brantwood Hall Care Complex

Thank you for your positive feedback. I am sure the staff will appreciate this greatly.


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Review from D F (Son of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Mum began living at Brantwood Hall in October 2019 I have found all the management and staff members to be very caring, helpful, and respectful towards her. The facility is friendly and efficient at all times and I wouldn't hesitate in recommending the home to nay of my friends or relatives.

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Review from K H (Daughter-in-law of Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming care home. Friendly staff, caring and professional. good leadership (the Manager). A generally happy atmosphere amongst the manager, staff, and residents. Lots of activities for the residents and staff seemed to go the extra mile. Very compassionate to relatives, especially during the
end of life care for the resident.

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Review from Jacqui W (Daughter of Resident) published on 6 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has a very homely feel to it and this can be felt the moment you walk in. The staff and management are attentive and caring towards the residents and families whatever their role is at the home.
Mum has been in the home since July 2019 and has formed some very good bonds with the staff,
they treat her with dignity and respect even at times when her behaviour is more challenging.

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Review from L B (Daughter of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for the past 18 months and had respite weeks prior to him moving into the care home. A big plus for me is management and staff. They treat my father with dignity and also his relatives when they visit. It is near for me to visit. The home is well run and my father always
seems happy.

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Review from D W (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my Mum in Brantwood for eight years. She wanted to be in Brantwood after she went in for a two weeks respite after being in hospital after a mini-stroke. After returning back to her apartment in Wakefield she became very depressed. She missed Brantwood so much. Her social worker has managed
to get her in permanently!

Reply from Melanie Auckland, Director of Operations and Compliance at Brantwood Hall Care Complex

Thank you for your very kind review - we are happy that your Mum is settled at Brantwood Hall.


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Review from G B (Daughter of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mum has received so far has been excellent. She recently had an illness which the staff have dealt with patiently and compassionately. Thank you to all the staff.

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Review from Nigel T (Son of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very welcoming and treats all residents as individuals.
Each resident has a different coloured door giving the feel of having their own front door.
The residents are given choices at all meal times with all food freshly cooked.
My mum feels that she is well looked after and enjoys joining
in with the social side of the home like knitting and natter sessions, bingo.
The home also organises supervised group trips out for lunch to various places mum has been out a few times and has enjoyed this.
The present management has made good improvements including changing a room on the ground floor into a hair salon where it gives the residents a feeling of actually going to the hairdressers in a relaxed atmosphere.
I would recommend Brantwood to anyone who is looking for a care home for their elderly family.

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Review from Peter R (Son of Resident) published on 6 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently my mother passed away while being a resident at Brantwood for 3 years, in this time she was given the best care, medication and attention money can buy from the approachable caring and professional staff. The food is of a high standard and after a short while mum started to gain weight but
this was not a problem......mum's demise started gradually from dementia and in April of this year she passed away, the staff and management were very sympathetic and even attended her funeral, keep up the great work Brantwood and we will still visit from time to time to see the other residents we made friends with over the years.

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Review from Rita S (Friend of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Brantwood have cared for my friend for about 3 years. They go above and beyond duty for residents and visitors. They are angels.

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Review from Angela M (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Brantwood for 3 1/2 years. I feel secure because she is well cared for and I don't have to worry about her when I go home. The home is always clean and the staff are always on hand. Thank you for being there and providing my mum's dignity.

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Review from Lynn T (Daughter of Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father needed respite care whilst my mother was in hospital. The staff made dad feel very welcome and went out of their way to help him settle. The rooms are comfortable and very clean. Food is plentiful and a good standard. The staff are wonderful and helpful. I feel content that dad is safe and
well looked after.

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Review from Ian R (Son of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new manager took over the improvement of the food and the care of my mother has improved one hundred percent. It is a pleasure to visit my mother because of all the changes that have taken place under new management.

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Review from J B (Son of Resident) published on 5 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being able to walk away after visting, with the knowledge that my father is being well taken care of is of the utmost importance. The staff and management are attentive, considerate and deserve much praise. Can't fault Brantwood or its staff.

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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Brantwood Hall Care Complex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.597 for Brantwood Hall Care Complex is calculated as follows: ( (149 Excellents x 5) + (74 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 233 Ratings = 4.597

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brantwood Hall Care Complex is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Chloe

Chloe Benn

Job Title: Registered Manager

Joined: 2018

Hi, my name is Chloe. I have worked for the care industry for 15 years. My goal was to become a Home Manager when I first started care and I have hit my goal and love being the Home Manager at Brantwood Hall. I am very passionate about making a difference and ensuring person centred care is delivered for our residents.


I am a mum of a nine year old boy.
In my spare time I like to spend time with my family and going on holidays.


Carla

Carla Myers

Job Title: Deputy Manager

Joined: 2025

Hi, my name is Carla, I have worked in the care industry for 15 years, from a care assistant to my current role as Deputy Manager.
I like to make a positive difference to our residents and our home.


I am also a wife and a my to 3 beautiful boys.
In my spare time I like to go shopping and go on holidays.


Susan

Susan Atkinson

Job Title: Administrator

Joined: 2024

Hi, my name is Sue


My role is Administrator at Brantwood Hall in Wakefield.


I am originally from Haltwhistle in Northumberland which is known as being ‘The Centre of Britain’.
I started my career with Roseberry Care in 2011 when I worked at Lowgate Nursing Home in Hexham for a number of years as both an Administrator and a Carer. Life brought me to Leeds, and I have gone full circle back to being an Administrator for Roseberry which I thoroughly enjoy.
Any spare time is spent either travelling the world or following my football team – Newcastle United of course!


Tracy

Tracy Tranmer

Job Title: Head Cook

Joined: 2002

Hi my name is Tracy. I have worked at Brantwood Hall for over 23 years, from being a Care Assistant, Senior and Head Cook.
I am a wife, mum and nannie.
I enjoy family holidays, walking and looking after my grandson.


James

James Docherty

Job Title: Maintenance Officer

Joined: 2025

Hi, my name is James. My role within the company is maintenance. I have only been with the company for since January but I have already been made to feel like part of the family.


I was married In July 2023 and have a beautiful daughter aged 12 going on 20!
I also have two dogs, two cats and two hamsters.
In my down time I like to visit new places.


Rachel

Rachel Tolley

Job Title: Activities Co-ordinator

Joined: 2023

Hi, my name is Rachel. I have been in the care industry for 20 years.


I have two grown up boys and I am also a wife.
In my spare time I enjoy socialising and traveling.


Judith

Judith MacGregor

Job Title: Head Housekeeper

Joined: 2022

Hi, my name is Judith. I have been a housekeeper for over 40 years and love being around the residents, they make my day brighter.
I have three grown up girls and four grandchildren.
In my spare time I love to go horse racing as much as possible, I also have shares in two race horses which can get very exciting.