Carleton Court

108 Carleton Road, Pontefract WF8 3NQ
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8.7 55 Reviews
  • Carleton Court, Pontefract
Carleton Court is a charming country house that has been lovingly converted to suit modern care practice, supporting an active and interesting lifestyle in a homely environment.

With individualised care plans and care workers available around the clock, the health and well-being of all individuals is effectively safeguarded while there is access to an extensive range of activities.

As well as personalised care, a dietary assessment is taken to ensure that residents benefit from good nutrition over the long-term, while the home has links to many other health and additional community services.

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Care Provided by Carleton Court

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Carleton Court Care Ltd
  • Person in charge
  • Rachel Weston (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Carleton Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £930 – £930
    • Self-Funded Residential Dementia Care £930 – £930
    • RESPITE Self-Funded Residential Care £930 – £930
    • RESPITE Self-Funded Residential Dementia Care £930 – £930
  • (these prices are only a guideline, please contact Carleton Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is not limited


  • Parking

  • They have plenty of on site private parking facilties


Carleton Court Reviews (55)

Total of 55, showing 21-40
8.7

Carleton Court has a Review Score of 8.7 (8.679) out of 10, based on 3 reviews in the last 2 years. Over all time Carleton Court has 55 reviews.

Overall Experience

  • 46
  • 9
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Date Published

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Review from A H (Wife of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It cannot have been easy looking after my husband recently, but the care given by all staff members of the home have been exemplary.

Reply from Rod Walker, Registered Manager at Carleton Court

Thank you for your kind review.


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Review from Christine M (Daughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely satisfied with all aspects of mums care.

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Review from Carol D (Friend of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Carleton Court very welcoming and they have been very supportive to my friend's needs, especially whilst settling her in.
The staff are always very pleasant and nothing is too much trouble.

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Review from Geoffrey C (Son-in-law of Resident) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law came to live at Carleton Court many years ago. She decided herself that she wanted to go into a care home. She couldn't have chosen better!
The staff are hardworking, friendly, whilst professional and go the 'extra mile'. Our family are welcomed and my mother in law has made many friends
whilst living at Carleton. It is privately owned and the owners are visible every day and involved in every detail of the care and the running of the home, I think this is exceptional. It is immaculately clean and smell free and my mother in law loves it!

Reply from Rod Walker, Registered Manager at Carleton Court

Thank you for your comments. We all work exceptionally hard to maintain a high standard of care for the people that live with us.


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Review from A S (Daughter of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is the best I have ever experienced. My mother, who is 93, loves the home, especially the care staff. The facilities are very good, to a high standard and the food is excellent. There are plenty of activities in the home and Mum, who is not mobile, loves sitdown yoga.


Nothing is too

much trouble for the staff and the home has a lovely atmosphere. It is also noticeable that there is no smell of urine and that the home is very tidy.

Reply from Rod Walker, Registered Manager at Carleton Court

Many thanks for your positive review. We all try our best!


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Review from Christine S (Daughter of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came in for respite and decided to stay! What more can I say? This home is fantastic.

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Review from K G (Daughter of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel a weight lifted from our shoulders! As a family, we are highly delighted with Carleton Court. Our mother is so happy and enjoying life again. The staff are fantastic and we would recommend Carleton Court to anyone. Our experience and my mother has been incredible!

Reply from Rod Walker, Registered Manager at Carleton Court

Thank you for your kind words and for taking the time to complete a review on your mums stay at Carleton Court.


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Review from E H W (Daughter of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home. My mother is well cared for. We are happy as a family and cannot find fault. The staff are excellent and the food is good.

Reply from Rod Walker, Registered Manager at Carleton Court

Thank you for taking the time to complete a review.


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Review from Diane R (Daughter of Resident) published on 9 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for nearly 3 years and has always been treated with care and respect by all the staff who are always friendly and approachable.

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Review from Elsie B (Respite Resident) published on 9 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The stay is getting better. I am here for a short stay. This has been good and has helped me to recover.

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Review from Daniel V (Great-grandson of Resident) published on 25 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Carleton Court many times as my relative has lived at Carleton for a number of years now. It is always a friendly happy place and all the staff are very caring and helpful. There are always lots of activities, particularly on an afternoon when I have visited.
The meals always look really
good. We as a family are happy with Carleton Court. It is a very hard job caring and one they do well!

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Review from Linda W (Friend of Resident) published on 19 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has lived at Carleton Court for a couple of years now and I visit often. During my visits, I have found Carleton Court to be a happy place, with professional staff that genuinely care for the residents and for each other.
I always feel welcomed and my friend feels valued here.
Carleton Court
is a smell free home that provides excellent care and it's the little things that matter. Management and owners are actively involved on a day to day basis which in my opinion makes it a well-run home.
I would not hesitate to recommend Carleton Court. My fears of care homes were cast aside when my friend came to live at Carleton because it was nothing like what I had imagined a care home would be like.

Reply from Rod Walker, Owner at Carleton Court

Thank you for your comments. Everyone involved at Carleton Court works extremely hard to create a place like home for the people who live with us.


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Review from Libby C (Regular Volunteer) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a volunteer at Carleton Court Care Home and I visit every Tuesday and Thursday to entertain the residents and do 1:1 activities. I really enjoy my experience at the home. The staff are very friendly, kind and caring to both me and the residents. On a usual day, I will go in and dance with the residents,
do jigsaws, knitting, and help with the exercise class and generally keep everyone entertained for a few hours. I love helping out and it makes my day to see the residents so happy. The management does a fantastic job. I highly recommend Carleton Court to anyone looking for a care home.

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Review from Richard P (Son of Resident) published on 22 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the best care homes you would find. I am sure there is a long waiting list to get in.
Management and staff have the residents as their main priority. Nothing too much trouble for them. If all care homes were as this one is we could proudly boast we have the best care facilities for our elderly.
Sadly some do not reach this standard and they fall well below.

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Review from Chantelle C (Friend of Resident) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has lived at Carleton Court for quite a while now and I must say I am impressed. Carleton Court is a very clean,'smell free', professional, friendly and caring environment, both to visitors and the people who live there. The staff are hardworking, kind, very professional and nothing is too
much trouble. The staff and management really care about the people who live at the home and it shows in the attention to detail. I wouldn't hesitate to recommend to anyone who was looking for a place for their relative or friend.

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Review from Sally A (Daughter of Resident) published on 18 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Carleton Court Care Home in May, initially for respite care whilst my Mother was in hospital. From the 1st phone call and subsequent visit to look around, we were impressed with the staff and the facilities. During a very worrying and emotional time in our lives, we were supported
and made to feel that Dad would be not only looked after but treated as an individual.
Every member in the team including the management are professional, friendly, caring and extremely helpful and visitors are made very welcome.
I feel we were very lucky that a room was available and I could not recommend them highly enough.

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Review from Janice B (Daughter of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-mother was a resident at Carleton Court for around 3 months before she passed away at Christmas 2016. She was 96 and following several falls realised she could no longer stay in her own home. Carleton Court provided a safe and caring environment, the nearest we could hope for as a home from
home. From the very start when the manager came to meet her (and discussed gin supplies for when she moved in) everyone we have met during visits and spoken with over the 'phone has been extremely helpful and caring. Over the years l have visited several care facilities but this is by far the best I've seen and would recommend it to anyone who is looking in this area.

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Review from John E (Son-in-law of Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was admitted to Carleton Court in November 2016. She has settled very quickly due to the kindness and excellent care and attendance she has received from all the staff. The room she has been allocated is excellently furnished and very comfortable. She is visited every two hours through the
night and records kept. Every member of the staff both care and administrative, treat her with a smile, respect and kindness. The food is excellent, the staff will provide the residents with drinks and 'snacks' even during the night if requested. The prompt reaction of the staff was invaluable in acting quickly when she became ill for which we will always be grateful. We cannot say how grateful we are to all the staff for their excellent care.

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Review from Joan S (Daughter-in-law of Resident) assisted by family/friend published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very well looked after during her 4 years at Carleton Court. The staff became my "second family". During my banking career I visited many residential homes and I can say, with hand on heart, that Carleton Court is exceptional.
I have never visited this home and smelt urine. Unfortunately,
this was this the first smell that greeted you in all the other homes I visited. My only gripe was the laundry and clothes going missing. I still visit a friend my mum and I made during her stay.

Reply from Rod Walker, Owner at Carleton Court

Continual efforts are made to improve the quality of laundry service received. Our Quality Assurance audit in this area is monitored constantly. Thank you for your comments.


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Review from S W (Son of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents are very happy with the care and service received at Carleton Court. There have been some significant improvements over the summer i.e. lots of little things, attention to detail has improved and the general professionalism has led to a feeling of progress in many areas. Staff are attentive
and professional, yet the atmosphere is relaxed and comfortable. Parents are happy, safe and content and I can relax knowing they are looked after very well. Thanks Carleton Court, you are doing a great job.

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Current Review Score: 8.7 (8.679)

Overview of Review Score

The Review Score of 8.7 (8.679) out of 10 for Carleton Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Carleton Court is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.679 Points relating to the number of positive Reviews for Carleton Court is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 3 Positive Reviews ÷ 7 = 0.429

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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