Carleton Court

108 Carleton Road, Pontefract WF8 3NQ
Submit a Review
8.7 55 Reviews
  • Carleton Court, Pontefract
Carleton Court is a charming country house that has been lovingly converted to suit modern care practice, supporting an active and interesting lifestyle in a homely environment.

With individualised care plans and care workers available around the clock, the health and well-being of all individuals is effectively safeguarded while there is access to an extensive range of activities.

As well as personalised care, a dietary assessment is taken to ensure that residents benefit from good nutrition over the long-term, while the home has links to many other health and additional community services.

Show Carleton Court on the Map

Care Provided by Carleton Court

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Carleton Court Care Ltd
  • Person in charge
  • Rachel Weston (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Carleton Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £930 – £930
    • Self-Funded Residential Dementia Care £930 – £930
    • RESPITE Self-Funded Residential Care £930 – £930
    • RESPITE Self-Funded Residential Dementia Care £930 – £930
  • (these prices are only a guideline, please contact Carleton Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is not limited


  • Parking

  • They have plenty of on site private parking facilties


Carleton Court Reviews (55)

Total of 55, showing 41-55
8.7

Carleton Court has a Review Score of 8.7 (8.679) out of 10, based on 3 reviews in the last 2 years. Over all time Carleton Court has 55 reviews.

Overall Experience

  • 46
  • 9
  • 0
  • 0
  • 0

Date Published

55
1
1
3
52

Review from J L (Son of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent welcome and care seems to be a very high standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Daughter of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for 2 years now as he has vascular dementia and macular degeneration and could no longer cope alone at home. Carleton Court have been a great help and have looked after him very well.
Although he has his 'off' days, the staff have treated him very well and have been patient
with him which I have found difficult at homes. The care he receives has been a welcome relief and allowed me to spend the time to chat to him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G E (Son of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the level of care and support my mum receives at the home. My mum is very happy and her condition has improved since she has been in the home. The staff, overall, are friendly and kind and mum has struck up a good relationship with many of them. Mum's rooms is comfortable and
clean and the home has gone out of its way to accommodate her requirements. The food is attractive and appealing, the home have tried to personalise the menu to cater for mum's needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B G (Daughter of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given at Carleton Court found by my husband and myself to both our mothers who are residents here is very professional and efficient, whilst not losing a family orientated and friendly homely feeling by all the staff and proprietors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine P (Daughter of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carleton Court has been in the home for my mum for the last 5 years. I'm sure without their care mum wouldn't be here. She is often ill (she's 92) and between myself and Carleton Court staff we manage to pull her through! Management and staff are always there to go through problems that arise and will
do their best to sort them out. It's like a family care home and I wouldn't choose any other.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Daughter of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

nice place, nice people and a happy elderly mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B H (Son of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management always approachable and staff are well trained and caring. There are well-prepared meals, snacks, and drinks. Always clean and well maintained communal areas. Social events are planned for residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne L (Daughter of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Carleton Court care home now for a number of years and the quality and overall care is exemplary. Mum sees it as her home. Residents are treated with dignity and a freedom to choose as far as is possible in a care home environment. The Owners are very caring people who are in this
because they want to make a difference - not for profit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R L (Relative of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The residents seemed happy and content. She was clean and tidy and appropriately dressed. She has recently been attended to by the hairdresser. Transfer to the wheelchair was undertaken safely with attention to the preservation of her dignity and following her wishes. Drinks were offered to her but
there was no comment on how little she actually drank. She expressed praise of the staff, in particular, the night staff. She seems content with her stay in the home. There is sometimes a problem obtaining a wheelchair taxi for transport.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter D (Son-in-law of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day that my mother-in-law moved to Carleton Court, until the day she slipped peacefully away, she could not have been happier - and said so frequently!
Without fail we found staff to be genuinely caring and unerringly professional. This professionalism was not simply the case that staff fully
met head-on the practical (often challenging) needs of those in their care - important though this is/was, but in our opinion equally important was their unfailing warmth, patience and good humour.


They had unswerving and genuine regard and respect for all residents. These qualities were never more tested than in my mother-in-law's last weeks/days/hours when her deteriorating condition made constant demands upon staffs time and emotions. To the very end, my mother-in-law was loved and she knew it!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S A (Wife of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was resident at Carleton Court from 2012 until his death 13/3/16 also respite before 2012. I have nothing but praise for the well run care home. I couldn't have wished for better care and support for my husband using the time he spent there. Before he became quite ill- previously he had enjoyed
the social aspect and his meals. When kitchen staff got to know he didn't like certain foods they cooked him an alternative. During the last 6 months when he became very ill, all the carers dealt with him with dignity and gave him every care. Kitchen staff cooked and tried to tempt him to eat when he refused to eat. The staff didn't intrude on our private times together but still checked and chatted to him at least every 2 hrs. His death (I was there) was quiet, dignified and peaceful. All this our family think was, being cared for at Carleton Court and we all benefited- knowing they cared for my husband so well, and respected and liked him as a person, sincerely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June M (Daughter of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Carlton Court for nearly two years, I am very happy with the care she receives from the friendly and caring staff. The home is always spotless with no bad odours. My mother has a lovely room which looks out onto the very pretty garden. The food is very good and nutritious and
I am always made to feel very welcome by the staff when I visit her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marjorie D (Daughter of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has resided at Carleton Court for almost six years. She first attended for two weeks respite care whilst I was on holiday, after which time we mutually agreed that this was the way forward relating to her circumstances which included early stages of dementia. We have found Carleton Court staff
so caring and friendly. The atmosphere is a real friendly one and my mum is very happy and content. Everything is carried out to a high standard and relatives are informed of any GP visits etc relating to their family, which is peace of mind for everyone. Residents and family alike. My family have been 100% satisfied with the management and care shown to her and other residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael A (Son of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carleton Court has looked after my mother-in-law for 8 years, with loving and very professional care. Unfortunately she died in May aged 93. But luckily I managed to get my 86 year old mother in Carleton Court in April 2015. She receives great care and treatment from all staff and I feel she is very
well looked after and would not hesitate to recommend Carleton Court to all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melanie J (Daughter of Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother became a resident at Carleton Court she has become a different person. Despite the advance in her dementia, she is happy, laughs and jokes in a way she never did before. My mother now has no worries and has a routine and companion - which she evidently enjoys very much. The staff have
a very personal relationship with her and recently asked me to buy some smaller cardigans because mummy was looking shabby. How lovely to have people taking care of her who notice such things. She always looks lovely, since she came to live at Carleton Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.7 (8.679)

Overview of Review Score

The Review Score of 8.7 (8.679) out of 10 for Carleton Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Carleton Court is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.679 Points relating to the number of positive Reviews for Carleton Court is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 3 Positive Reviews ÷ 7 = 0.429

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet