The Croft

17 Snydale Road, Normanton WF6 1NT
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8.4 3 Reviews
  • The Croft, Normanton
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Care Provided by The Croft

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Annette Johnson (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for The Croft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £738
    • Self-Funded Residential Dementia Care from £764
  • (these prices are only a guideline, please contact The Croft to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of The Croft? View your Advertising Options

The Croft Reviews (3)

8.4

The Croft has a Review Score of 8.4 (8.387) out of 10, based on 2 reviews in the last 2 years. Over all time The Croft has 3 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 0

Date Published

3
0
0
2
1

Review from Cheryl R (Niece of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, staff are all very welcoming and provide excellent care and support to my auntie and are always available to support me too, very clean and welcoming. Thank you for all your care and support.

Reply from James Creegan, Director of Care at The Croft

Thank you for your kind comments. I have passed them on to the Manager to share with her staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Review from Alison S (Daughter of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at The Croft for several months now. The staff are brilliant, very understanding, caring and supportive. They do their very best for my mother and she has thrived so much living in The Croft.
My mother loves the food provided. Meals are of a high standard and prepared daily.
I have been able to enjoy lots of quality time with my mother which is fantastic. The Croft look after her and her needs exceptionally well. She loves living at The Croft. The home is cleaned to a high standard and the day to day caring of all residents is lovely to see.
Thank you for all you do for the residents, it is appreciated and I am very grateful to all staff for looking after my mother. The atmosphere is always cheerful, laughter and smiles from both staff and residents. You all do a brilliant job and you allow people like me to know my mother is happy, safe and well looked after, I am so pleased she is in your care. From the bottom of my heart - Thank you so much indeed.

Reply from James Creegan, Director of Care at The Croft

Thank you for your lovely comments. I will be sure to pass this onto the manager and her team.


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Treated with Dignity

Food & Drink

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Review from Alyson L (Daughter of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited my father regularly when up from Worcestershire, I would like to say how caring and understanding all the staff are when clearly so busy, supporting my family in addition to doing their best for dad. I and mum have noted that the food is of such a high standard with meals prepared from
fresh ingredients daily. We were treated to a little lunch on Friday, the ham pie and beef were so tender and absolutely delicious. Thank you to the chef for your wonderful cooking and also to your colleagues in the kitchen on other days. A big thank you to all staff who work so hard. So, so much appreciated.

Reply from James Creegan, Director of Care at The Croft

Thank you for your lovely review. This has been passed on to the manager and her staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.4 (8.387)

Overview of Review Score

The Review Score of 8.4 (8.387) out of 10 for The Croft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for The Croft is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.47 Points relating to the number of positive Reviews for The Croft is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 2 Positive Reviews ÷ 5.8 = 0.345

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about The Croft

What types of Care is The Croft registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Sensory Impairment, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Croft provide?

Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Croft have?

There are 27 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Croft?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Croft to the centre of Normanton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.