Cymar House

113 Pontefract Road, Glass Houghton, Castleford WF10 4BW
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7.7 6 Reviews
  • Cymar House, Castleford
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Care Provided by Cymar House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 29 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Jean Chilton (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Cymar House Reviews (6)

7.7

Cymar House has a Review Score of 7.7 (7.672) out of 10, based on 1 reviews in the last 2 years. Over all time Cymar House has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
0
1
1
5

Review from Kim N (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall standard is excellent. Management, premises, staff, food, cleanliness, care and dignity to a high standard. Staff trained to a high standard, management and staff exceed expectations. Rooms are clean, comfortable and adequately equipped. Public rooms are of a very high standard. Building
in good repair, facilities are plentiful and clean to a good standard. Overall cleanliness is excellent, food and drink is of a very high standard. Meat from the best butcher for miles around. Meals are all very high-quality products. Meals well planned. There is a designated activities lady. Safety and security are above average.

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Review from S H (Daughter of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made Mum at home as soon as she moved in, it was initially only for a weeks respite while I went on holiday, she booked herself another weeks stay.
As luck had it was able to stay full-time and she loves the place, she does have favourite staff though but I have found them all very nice and they appear
to go well above their job titles, well done the manager for her training and getting the correct staff, nothing is too much trouble for guests safety, especially with Covid regulations.

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Review from T B (Daughter of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff is amazing. The residents are made to feel they are at home and not in a care home. Great communication with family. Cymar is relaxed and personal which is more important than fancy furniture etc. The staff makes the place a great place to be. I feel safe knowing Mum is so safe and well
cared for and most importantly, she is happy.

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Review from Wendy S (Sister of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister came into Cymar Castleford she has been treated really well ready to help and considerate. The care is absolutely fabulous couldn't ask for more.

Reply from Tracey Holroyd, Company Chair at Cymar House

Thank you so much for posting us such a positive review, we really appreciate it.


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Review from David D (Husband of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and get on with the residents. They are constantly busy. The rooms are good and residents can customise them. The cleaning staff are very good and friendly. There is good entertainment with singers, bands and Salvation Army in to entertain. Doctors and nurses are always on
call and very polite. Overall an excellent home. Like all homes, just wish there were more staff. Good variety of food.

Reply from Tracey Holroyd, Company Chair at Cymar House

Thank you very much for taking the time to post a review. We are delighted to hear that you are pleased with the level of care in the home.


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Review from S (Son of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a secure EMI facility that could accommodate my Mum - she has Vascular Dementia and had been sectioned under the mental health act. We visited a number of care homes and were not impressed by any until we saw Cymar House. The home was clean (it smelt nice too) and management and staff were
very friendly, knowledgeable and down to earth. Cymar really does offer excellent value for money. The food is good and plentiful (my mother often has 'seconds') and they have a regular drinks/snacks trolley service between meals. There's an enclosed garden which is lovely during the summer. The home employs an Activities Manager who ensures there's always something for the residents to get involved in (they have outings too). The staff know their residents really well and nothing is too much trouble for them. When Mum began to exhibit challenging behaviour, staff and management worked with doctors to find a drug regime that helped my Mum continue to enjoy a good quality of life.

Reply from Tracey Holroyd, Company Chair at Cymar House

Thank you for your kind review, we really appreciate you taking the time to post one and we are delighted that you are pleased with the care that your Mum receives.


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Current Review Score: 7.7 (7.672)

Overview of Review Score

The Review Score of 7.7 (7.672) out of 10 for Cymar House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Cymar House is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) ) ÷ 12 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.172 Points relating to the number of positive Reviews for Cymar House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 1 Positive Reviews ÷ 5.8 = 0.172

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Cymar House

What types of Care is Cymar House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cymar House provide?

Day Care, Convalescent Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Cymar House have?

There are 27 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Cymar House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Cymar House to the centre of Castleford?

0.6 mile(s) as the crow flies, distance by road may be significantly further.