Hillcrest

35 Carleton Road, Pontefract WF8 3ND
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8.3 1 Review
  • Hillcrest, Pontefract
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Care Provided by Hillcrest

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 20 Service Users
  • Primary Care Categories
  • Learning Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Martin Spencer-Fryer (Manager)
  • Admission Criteria
    • Assessments of adults with challenging behavior
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (2)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Hillcrest Reviews (1)

8.3

Hillcrest has a Review Score of 8.3 (8.250) out of 10, based on 1 reviews in the last 2 years. Over all time Hillcrest has 1 review.

Overall Experience

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Review from Claire M (Niece of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle was a resident at Hillcrest for around 41 years. During his time at Hillcrest we always felt comfortable and confident that his personal care and mobility needs were met. All the staff showed so much loving care towards him. The staff are professional and friendly. My uncle loved living at
Hillcrest, it was his home, the other residents were his friends. Management and staff took him on regular outings and holidays. We visited him as often as we could. The home is set in a beautiful leafy area with a perfect outdoor area and a purpose-built outdoor cabin for visitors during the Covid pandemic.
I cannot express my gratitude enough to management and all the staff at Hillcrest (and I speak on behalf of all my family) for looking after him for all these years. And more recently, for the 24/7 end-of-life care they provided. Outstanding! Sadly my Uncle passed away on 5th May this year. I would highly recommend Hillcrest Residential Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for Hillcrest is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Hillcrest is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.25 Points relating to the number of positive Reviews for Hillcrest is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 1 Positive Reviews ÷ 4 = 0.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Hillcrest

What types of Care is Hillcrest registered for?

Respite Care, Learning Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hillcrest provide?

Day Care, Convalescent Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Hillcrest have?

There are 16 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hillcrest?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hillcrest to the centre of Pontefract?

0.3 mile(s) as the crow flies, distance by road may be significantly further.