The Hollies

11/15 Eastmoor Road, Wakefield WF1 3RZ
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8.1 15 Reviews
  • The Hollies, Wakefield
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Care Provided by The Hollies

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 29 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Logini Hollies Care Home Ltd
  • Person in charge
  • Kim Storey (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
  • Care Home Design/Build
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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The Hollies Reviews (15)

8.1

The Hollies has a Review Score of 8.1 (8.089) out of 10, based on 1 reviews in the last 2 years. Over all time The Hollies has 15 reviews.

Overall Experience

  • 8
  • 3
  • 0
  • 0
  • 4

Date Published

15
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0
1
14

Review from Donna B (Granddaughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here at The Hollies are amazing. It literally has quickly become home from home. With nurture and the right amount of assistance they have brought my grandad on leaps and bounds. He has settled in wonderfully because the staff have all gone above and beyond. The meals are sufficient and well
portioned, snacks and drinks are permanently available. There's entertainment on a regular basis and the co-ordinator is brilliant at her job. It really is a lovely environment and credit to every staff member because they are all doing a remarkable job.
Thank you for all you are doing, without you he wouldn't be where he is today.

Reply from Kimberley Storey, Manager at The Hollies

Thank you so much for your heartfelt message. It truly warms our hearts to hear such positive feedback about The Hollies and our dedicated staff. We are thrilled to know that your grandad feels at home and has experienced such positive progress since joining us. Our team takes great pride in providing personalised care and creating a welcoming environment for all our residents. Your appreciation means the world to us, and we will continue to strive to exceed your expectations.


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Review from L D (Niece of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and all the staff went above and beyond for my aunt. She was cared for with kindness and compassion during her last days. The staff were amazing and could not do enough for her and us.

Reply from Kimberley Storey, Manager at The Hollies

Thank you for the feedback and really kind words. We strive to look after our residents with dedication and compassion. We are so pleased to hear you were happy with your Aunt's care, she was much loved by the home and will be missed. The team will really appreciate your comments and we will ensure they are shared with them. Thank you once again for taking the time to send us your review.


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Review from S G (Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I’m currently still in the Hollies rest home in Wakefield, Eastmoor. Hopefully, I will be leaving tomorrow. I have been here for 2 weeks, and the care is diabolical. The carers are so stressed they are not treating me well. I am kept in a room for over 24 hours a day, despite requesting on many occasions
to be helped into my wheelchair so I can sit outside, nothing is done. The district nurse that comes to take care of my personal needs has asked them to check my skin every few hours, but none of this is being done, she also asked them to get me in my wheelchair once a day for an hour, they just ignore her.

Reply from Kimberley Storey, Care Home Manager at The Hollies

We are unable to comment fully on this review due to GDPR restrictions and also we prefer to remain professional at all times. However, we can assure all readers that there are most definitely two sides to this story. This resident was not kept in a room for 24 hours a day and was free to leave not only their room but the care home at any time. We do not agree with the comments that they have made and while this resident did not choose to leave as stated and chooses to remain a resident here, we have encouraged them to make a formal complaint through our complaint’s procedure, so we can fully respond to the claims made.


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Review from Patricia E (Resident) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think The Hollies care home is the best care home in Yorkshire. The manager and assistant manager are excellent and look after me really well. I love my room it is nice and spacious and I have a really nice view. The staff I really like and are my friends and make me feel at ease if I feel ill. The
food is excellent and very modern, Fish is my favourite and the kitchen staff always ask me if I would like the fish dish on the menu but they are happy to give me another dish if I don't fancy it, like salmon or tuna salad. The home is cleaned every day and my room too. I like to join in with activities but I also like to read a lot. I love living at the Hollies and don't want to go anywhere else.

Reply from Tracey Holroyd RGN, Company chair at The Hollies

Thank you very much for taking the time to post us a review. We are delighted that you enjoy living at The Hollies and it's great that you have chosen to write such a lovely review about your home.


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Review from Emily B (Granddaughter of Resident) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Deeply saddened about what my grandma endured whilst under the care of The Hollies. I would strongly recommend that if you want your loved one to be treated with dignity and respect, then you do not choose this home.

Reply from Tracey Holroyd, Company Chair at The Hollies

We are very disappointed that the above family has chosen to post us such a poor review and we have now fully investigated and addressed all concerns raised by the family of this resident. We would like to point out that The Hollies is rated Good on all areas following our most recent CQC inspection and we look forward to welcoming CQC into our home for our next inspection, whenever that may be. We treat every single one of our residents with the utmost dignity and respect at all times and we would like to invite readers to view our Facebook page for a window into the care home where you will see our lovely residents enjoying a wide range of activities including spa days, virtual travel around the world and growing and releasing their own butterflies.


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Review from Julie B (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident at this Wonderful Care Home since November 2020. We cannot thank the outstanding staff enough for the love and care they give her. They go above and beyond our expectations, she is so happy there and has wonderful banter with all the staff, we get the feeling she loves them
and they love her, which has given us so much peace of mind that she is so safe and happy. They have so many activities too eg The Virtual World Tour which they did during the height of the pandemic and is still going on, takeaway night, baking, gardening and bird watching, that's just naming a few. She is totally pampered with the weekly hairdresser, pedicures, manicures and even the odd facials, which she loves. Communication between the Care Home and us is Excellent too, always keeping us updated with Mum. We visit her regularly and her room is spotless, she looks so clean and fresh too. Mum calls this "Her Holiday Home". Thank you with All Our Hearts The Hollies.

Reply from Tracey Holroyd RGN, Company Chair at The Hollies

Thank you very much for your review, we really appreciate it and we will make sure that the staff see your feedback, it really boosts their morale.


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Review from Mazin I (Son of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the standard of care my mum has received whilst she has been at The Hollies. they have gone above and beyond to accommodate my mum's needs particularly with regards to her food requirements and the language barrier. I was pleased to see how my mum was encouraged to join in
with the activities provided. I appreciate all the help and support they have given me and my mum since she has been in there care.

Reply from Tracey Holroyd RGN, Company chair at The Hollies

Thank you for your review we really appreciate you taking the time to post one and we are delighted that you are happy with the care that your Mum receives at The Hollies. We will give you a call to find out how we can improve on the areas where we have dropped a star, and we thank you for your constructive feedback.


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Review from Tony W (Son of Resident) published on 1 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hollies Wakefield is a lovely environment for the elderly. The staff are obviously there because they care about the residents. My mother has been there for the last 22 months and her general health and mental well-being has improved tremendously. She has her own private room which is kept spotlessly
clean. Entertainment is always available and the staff put on themed events regularly. I feel completely satisfied that mum is receiving the best care possible.

Reply from Tracey Holroyd RGN, Company Chair at The Hollies

Thank you for your review, we really appreciate you taking the time to post a review for us. We love it that you enjoy our themed events, we have a lot of fun with our residents planning our trips 'abroad'!


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Review from Sonia L (Daughter-in-law of Resident) published on 1 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at The Hollies were amazing, they went above and beyond what we could have ever expected. My father-in-law was of Bajan origin, they even provide him with traditional West Indian food.
When my father-in-law first arrived at The Hollies he was only there originally for respite care, (he could
be quite difficult at times) the girls dealt with him in such a special, caring and compassionate way that he ended up staying until he passed away.
The Hollies really is a special place the care, warmth, friendliness and welcome you receive truly is exceptional.

Reply from Tracey Holroyd RGN, Company Chair at The Hollies

We would like to thank you for your review and we really appreciate your kind words, it means a lot to us, especially following the very difficult last two years during the Covid pandemic.


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Review from Gillian H (Daughter of Resident) published on 1 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum had a dreadful time at The Hollies, mistakes and poor care. Very sorry but I could not recommend this home to anyone at the moment. My mum and her family have been left traumatised by the care given at The Hollies.

Reply from Tracey Holroyd RGN, Company Chair at The Hollies

We are very disappointed that the above family has chosen to post us such a poor review. We are currently still investigating the concerns raised by the family of this resident. We would like to point out that The Hollies is rated Good on all areas following our most recent CQC inspection and we are quite happy to welcome any inspections further that are triggered following this complaint.


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Review from Jacqueline B (Daughter of Resident) published on 1 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The most terrifying and traumatic ordeal my mother has been through in her 88 years. Wouldn't recommend it to anyone. So glad my mum survived it and is now happy and safe every day is a bonus now and we appreciate every one of them.

Reply from Tracey Holroyd RGN, Company Chair at The Hollies

We are very disappointed that the above family has chosen to post us such a poor review. We are currently still investigating the concerns raised by the family of this resident. We would like to point out that The Hollies is rated Good on all areas following our most recent CQC inspection and we are quite happy to welcome any inspections further that are triggered following this complaint.


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Review from A B (Nephew of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member is currently residing at The Hollies and I must say how wonderful the staff are and how they care for all the other residents who are there too.
There is such a warm, friendly, home from home feeling from the first minute you walk through the door until the minute you leave.
You
are made to feel welcome at all times and nothing seems too much trouble for the staff whether this is for a resident or yourself.
A-star all round!

Reply from Tracey Holroyd, Company Chair at The Hollies

Thank you very much for taking the time to post a review, we really appreciate it and we're delighted that you are pleased with the care and facilities.


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Review from Andrew H (Friend of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very old friend of mine who suffers from anxiety and has mental health issues since having a breakdown is staying at The Hollies and her care from what I’ve witnessed is fantastic. The staff are aware of some of her previous issues and are careful to keep her on an even keel and happy. Always things
to keep my friend busy, knitting or whatever. The staff make sure that everyone feels valued.
I would not think twice in having either myself or a member of my family living at The Hollies.

Reply from Tracey Holroyd, Warmest Welcome Ltd company director at The Hollies

Thank you very much for your review. We really appreciate you taking the time to post a review and we're delighted that you are pleased with the care that your friend receives here at Hollies Care Home.
Tracey Holroyd,
Warmest Welcome Ltd


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Review from Stephen H (Son of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I live around 200 miles, and I’m pleased to say I have peace of mind knowing my mother is in a safe and loving environment with genuinely caring staff.
She’s happy and contented at The Hollies care home.

Reply from Tracey Holroyd, Warmest Welcome Ltd company director at The Hollies

Thank you for your review. We are pleased that you find Hollies Care Home to be overall good and that you have peace of mind knowing that your Mother is in a safe and loving environment. We take on board your comments about the areas where you have scored us three stars and will bring these issues up in our next management meeting.


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Review from Sue F (Wife of Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am more than happy with my husband's care at The Hollies, all the staff are lovely and I know he's safe and well cared for.

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Current Review Score: 8.1 (8.089)

Overview of Review Score

The Review Score of 8.1 (8.089) out of 10 for The Hollies is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for The Hollies is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.172 Points relating to the number of positive Reviews for The Hollies is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 1 Positive Reviews ÷ 5.8 = 0.172

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about The Hollies

What types of Care is The Hollies registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Hollies provide?

Own GP if required is an additional type of care provided.

How many Rooms does The Hollies have?

There are 29 Single Rooms.

What are the Facilities & Services at The Hollies?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Hollies to the centre of Wakefield?

0.7 mile(s) as the crow flies, distance by road may be significantly further.