Inwood House

142 Wakefield Road, Benton Hill, Horbury, Wakefield WF4 5HG
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9.7 30 Reviews
  • Inwood House, Wakefield
Inwood House is a residential care home set in beautiful landscaped gardens in Horbury, just on the outskirts of Wakefield, Yorkshire.

Inwood is home to up to 55 residents and employs around 50 trained and experienced staff, allowing for superb, individualised dementia and residential care. Many people also stay for shorter term respite or rehabilitation stays.

The home has been lovingly extended from an original period property, and comprises majority en-suite and wet room bedrooms. There are multiple communal lounges, an on site café, hairdressing salon, dining room and sun room where residents can relax and enjoy views out over the gardens.

The dedicated activities team always ensures there’s plenty to do for those that wish to participate and make new friends, with regular trips out to a wide range of local parks, museums and nature reserves.

When the weather permits, residents enjoy gardening, reading & outdoor activities in a fully secure and peaceful garden.

The team pride themselves on their dedication to the dignity, privacy, choice, fulfilment and independence of the residents in their care. The in-house catering team prepare a range of meals daily which cater for all residents tastes, with fish and chips on a Friday remaining a firm favourite!

Meal times are flexible and the team will support people to eat if required, while any dietary requirements are accommodated.

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Care Provided by Inwood House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Adam Welsh (Head of Operations)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome to visit at any time. Please sign in and out


  • Parking

  • There is a large free car park or additional car parking in the side streets around.


Inwood House Reviews (30)

Total of 30, showing 1-20
9.7

Inwood House has a Review Score of 9.7 (9.671) out of 10, based on 14 reviews in the last 2 years. Over all time Inwood House has 30 reviews.

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  • 24
  • 5
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Review from Julie E (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at a number of homes before choosing Inwood for our dad. We wanted him to be somewhere homely, welcoming, safe and caring and where we could visit freely and all feel at home. Inwood is just what we wanted! Although dad was only resident for a few months before he passed away, dad was really
well cared for and mum welcomed to visit and be part of the Inwood family. The home is bright, clean and cheerful and the staff are person centred, treating each resident as an individual.

Reply from Debi Mitchell, Business & Hospitality Manager at Inwood House

Many thanks for your kind comments - it was a pleasure caring for your dad, who is greatly missed by all the staff.


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Review from Robert D (Son of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident on 02/01/2025 she has very quickly settled in thanks to your wonderful team. The whole process for contact, visits and admissions has been friendly and professional. All her needs have been identified and sorted. Thank you!

Reply from Debi Mitchell, Hospitality Manager at Inwood House

Many thanks for your kind comments - your mum is a pleasure to care for.


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Review from Zara M (Great-Niece of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, accommodating family home. My uncle is extremely happy at Inwood. Staff are friendly and welcoming. Care given is absolutely fabulous, we enjoy visiting as a family. Fun had by all, the activity coordinators are great and offer a variety of engaging and meaningful activities. Thank you to all
at Inwood.

Reply from Debi Mitchell, Hospitality Manager at Inwood House

Many thanks for your kind words, we will pass on your compliments to the team.


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Review from S H (Son of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a lovely place for mum taking the stress out of everyday living whilst she got better and stronger. Beautiful room, building, bright and cheerful, very clean in every area and friendly, professional staff. (special note for staff in the office and reception). Mum has loved the food and has
looked forward to her meal and put weight on for the first time in many years. "Well done Inwood"

Reply from Donna Henderson, Home Manager at Inwood House

Thank you for your kind comments - we will pass on your compliments to the staff teams.


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Review from A H (Son-in-law of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved into Inwood House on 8 July and in the short time that he's been here I've found the staff to be very helpful, polite and they help with everything. Keep up the good work.

Reply from Donna Henderson, Home Manager at Inwood House

Thanks so much for your kind comments - we will ensure this is passed to the staff. Many thanks, Donna.


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Review from alan t (Son of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my Mum and Dad were at Inwood House from 2018, my Dad passed away in 2022 aged 96 and my Mum in February 2024 aged 99. Since they moved in they both enjoyed their time there, my Dad was always very enthusiastic about the food. I visited regularly and the staff, many of whom recognised me and were
always kind and helpful and went out of their way to make the visit meaningful for everyone. Before I chose Inwood House for my Mum, she had been discharged into other homes and when I visited, she usually pleaded for me to take her out. At Inwood the facilities were nice and the staff ratio meant my parents got the attention and interaction when they needed or wanted it, the staff all knew them personally by name. If my time comes when I need caring for I hope I can some somewhere like Inwood House.

Reply from Donna Henderson, Home Manager at Inwood House

Thanks for such lovely comments - the staff remember both your parents fondly, and I will pass on your compliments to them which they will appreciate


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Review from E M (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are really friendly and welcoming. My dad has been in Inwood House for a year this month and he is still happy being there. Staff seem to genuinely care about the residents. My dad often mentions the carers do a good job of looking after him and he says that they understand his needs.

Reply from Donna Henderson, Home Manager at Inwood House

Many thanks for your kind comments - we will ensure they're passed to the staff who will be delighted see all their efforts have been recognised.


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Review from Elaine S (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Inwood House after visiting 5 other care homes in Wakefield. I knew as soon as I walked in that it was the place for mum. The staff are so lovely and caring, mum talks about the care she receives and how the staff spend time with her. I attended a family event yesterday with the event's coordinator
and the community nurse, it was very informative and enjoyable, mum really enjoyed it, she introduced me to her friends and interacted with other residents' families. Mum's room has just been redecorated in the colour she chose and she is thrilled with it. Mum's happy so I am happy.

Reply from Donna Henderson, Home Manager at Inwood House

Many thanks for such kind comments - your mum is a really wonderful lady & we're delighted she feels at home & is enjoying her time with us. We will pass on your comments to the staff team. I know they will be happy that both you & Mum are so positive about everything they do.


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Review from C M (Sister of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean, comfortable, nice decor, friendly staff.

Reply from Adam Welsh, Commercial Director at Inwood House

Thank you for your kind words - we will pass on your compliments to the team.


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Review from Tony M (Son of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Inwood House from August 2017 until her death recently in November 2023. She entered with mild dementia and moderate care needs, but over the years, both the dementia and her physical and medical needs increased significantly.
The staff at Inwood House were absolutely superb in
the levels of care, compassion and love that they showed to my mother throughout her entire period with them. As her care needs increased, and her ability to communicate suffered, they continued to treat her like a person and part of the 'Inwood family'. The account was taken at all times for her frailty and the necessary changes in her diet due to problems with swallowing.
During the last few weeks, when she was bedbound and had difficulty even drinking, she received near-constant care and attention. I could not have asked for a better environment for Mum to live with her dementia and, ultimately, to pass away.

Reply from Donna Henderson, Home Manager at Inwood House

Tony, thank you for such kind words. It was an honour to look after your mum and for you all to be part of the Inwood family. Your mum will be greatly missed by all. Your words will be shared with all of the team. Thank you.


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Review from D B (Brother of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very impressed and pleased with the excellent care given to my sister at Inwood House, Horbury.
You will tell from the options marked below how we rate Inwood House, Horbury.
Thank you so much for everything.

Reply from Donna Henderson, Home Manager at Inwood House

Thank you for kind and positive words, these will be shared with the team at Inwood.


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Review from C B (Relative of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home is in need of decorating and repair in some areas.
The smell on some days makes your eyes water and is unacceptable in this day and age.
On the whole, staff are good and caring but basic hygiene sometimes lacking. Staff seen eating residents' meals from food trolley. Buzzers not answered
in a timely manner. Overall, not worth the high cost of care.

Reply from Donna Henderson, Home Manager at Inwood House

Thank you for your review, we’re sorry to hear your concerns about the home.


We have an extensive upgrade programme already underway which includes decorating the dining room, lounge area, selected bedrooms and general areas of the home. There have been updates sent to all relatives and residents about the ongoing work.


Thank you for your comment about the care staff, we are proud of the care and compassion they offer our residents.


We endeavour to maintain high standards of cleanliness at all times and are not aware of any issues being raised by other residents or their families. It’s disappointing that you’ve never raised this with us previously.


More than one resident may access our Nurse Call system at one time, meaning there may appear to be a prolonged tone on occasion. Our staff response times are generally excellent.


If you have any further concerns, management are contactable 7 days a week.


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Review from Diane S (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is happy here and likes everyone who helps her. She joins in with the activities and especially enjoys the singing and the visiting singers/musicians. I am comfortable that she is looked after well, and I find everyone very approachable if I have any queries.

Reply from Neil Todd, Regional Quality Support at Inwood House

Thank you for such lovely comments - your mum is a joy to look after, and we're glad to hear she's happy.


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Review from B M (Daughter-in-law of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my father-in-law's second time at Inwood House Care Home. We had to admit him at short notice due to his wife being admitted to hospital. The management went out of their way to help me sort things out quickly to ensure his care was in place quickly.
Whilst he was there, the staff were caring
and treated him with great dignity.

Reply from Nikki Ayliff, Operations Manager at Inwood House

Many thanks for your kind words and acknowledgement of the outstanding work the team do each day - it's greatly appreciated.


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Review from James H (Nephew of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle loved his time at Inwood and improved dramatically. It is a testament to the excellent care that he received that he was able to return home after a four-month stay. All the staff were incredibly caring and vested in him getting better. He was treated with respect and dignity. I would recommend
Inwood wholeheartedly.

Reply from Terri Smith, Home Manager at Inwood House

Many thanks for taking the time to provide your feedback - we will pass on your compliments to the staff team.
Your uncle was a pleasure to care for, and we are here if you ever need support in future.
Best wishes.


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Review from Garry H (Son of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb facilities and superb staff. Staff are all very caring and approachable. Mum thought the world of the staff and was always very happy while at Inwood House. We cannot thank the staff enough for the care and attention they always gave Mum.

Reply from Shaikh Hassan, Home Manager at Inwood House

Thank you for the feedback and really kind words. We strive to look after our residents with dedication, compassion and hard work. Your compliments motivate us to go above and beyond for our loved ones, and we will continue to go the extra mile for them.


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Review from J H (Daughter of Resident) published on 15 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Inwood House was a lovely care home, my mother really loved her time there. She felt very happy and everyone was so kind and caring. She loved the food and her room. She loved how the staff took care of her. Her end of life care at the home was cared for with dignity, kindness and compassion towards
my mother and us as a family. Many thanks

Reply from Nikki Ayliff, Operations Manager at Inwood House

Thank you for your lovely feedback. We are so pleased to hear you were happy with your mum’s care, she was much loved by the home and will be missed. The team will really appreciate your comments and we will ensure they are shared with them. Thank you once again for taking the time to send us your review.


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Review from V S (Daughter-in-law of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the care provided. The staff have shown compassion and care throughout the admission process. The managers have made what we found a very difficult decision a lot easier and have been very welcoming.

Reply from Rachel Beech, Home Manager at Inwood House

Thank you for your review, it is lovely to hear your thoughts on Inwood House and the staff team. It’s a real pleasure to care for your mother-in-law.


Rachel


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Review from E P (Daughter of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall surroundings and atmosphere at Inwood are very pleasant. Covid rules are strictly adhered to. Mum settled in quickly mainly due to the lovely, hardworking care staff who I cannot praise highly enough. Mum says they are all very friendly and helpful. She also says the food is very tasty.
However, the manager/office staff are rude and unfriendly, such a shame they let the home down. If not for the receptionist, I would have had no help at all.

Reply from Rachel Beech, Home Manager at Inwood House

Thank you for your review, we are pleased to hear you feel the care staff are hardworking, and that the food is tasty. It is also good to hear that Covid restrictions are being followed.
It was a pleasure to care for your mum and we wish her all the best for the future.


Rachel


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Review from K N (Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy living at Inwood, the staff are very nice and caring.

Reply from Rachel Beech, Home Manager at Inwood House

Thank you for your kind review, we are very glad to hear you are enjoying your time at Inwood.
The staff will be delighted to hear your feedback


Rachel


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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for Inwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.671 for Inwood House is calculated as follows: ( (123 Excellents x 5) + (30 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 164 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Inwood House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Donna

Donna Henderson

Job Title: Home Manager

Joined: 2023

Donna is a highly regarded Registered Manager with almost 30 years of experience in leadership roles in care organisations.


She’s held a variety of roles in the sector, starting as a Carer and working up to Senior, Deputy and Manager positions.


Donna has received industry recognition for her leadership skills, winning the Manager of the Year award at the Yorkshire & Humberside Social Care Awards.


Outside of work, Donna enjoys time outdoors with Spencer her Labrador cross.


Carrie

Carrie Stabler

Job Title: Deputy Manager

Joined: 2021

Carrie is our Deputy Manager at Inwood. She has two decades of experience in both residential and complex care settings in & around Yorkshire.


Born & bred in Horbury, Carrie knows the area and is well-liked by the staff, residents and families we serve.


Fun fact: Carrie worked at Inwood House 10 years ago as a Night Carer before returning in 2021 as our Deputy Manager! We’re lucky to have her back.


Frequently Asked Questions about Inwood House

What types of Care is Inwood House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Inwood House provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Inwood House have?

There are 45 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Inwood House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Inwood House to the centre of Wakefield?

2.7 mile(s) as the crow flies, distance by road may be significantly further.