Inwood House

142 Wakefield Road, Benton Hill, Horbury, Wakefield WF4 5HG
Submit a Review
9.7 30 Reviews
  • Inwood House, Wakefield
Inwood House is a residential care home set in beautiful landscaped gardens in Horbury, just on the outskirts of Wakefield, Yorkshire.

Inwood is home to up to 55 residents and employs around 50 trained and experienced staff, allowing for superb, individualised dementia and residential care. Many people also stay for shorter term respite or rehabilitation stays.

The home has been lovingly extended from an original period property, and comprises majority en-suite and wet room bedrooms. There are multiple communal lounges, an on site café, hairdressing salon, dining room and sun room where residents can relax and enjoy views out over the gardens.

The dedicated activities team always ensures there’s plenty to do for those that wish to participate and make new friends, with regular trips out to a wide range of local parks, museums and nature reserves.

When the weather permits, residents enjoy gardening, reading & outdoor activities in a fully secure and peaceful garden.

The team pride themselves on their dedication to the dignity, privacy, choice, fulfilment and independence of the residents in their care. The in-house catering team prepare a range of meals daily which cater for all residents tastes, with fish and chips on a Friday remaining a firm favourite!

Meal times are flexible and the team will support people to eat if required, while any dietary requirements are accommodated.

Show Inwood House on the Map

Care Provided by Inwood House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Adam Welsh (Head of Operations)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome to visit at any time. Please sign in and out


  • Parking

  • There is a large free car park or additional car parking in the side streets around.


Inwood House Reviews (30)

Total of 30, showing 21-30
9.7

Inwood House has a Review Score of 9.7 (9.671) out of 10, based on 14 reviews in the last 2 years. Over all time Inwood House has 30 reviews.

Overall Experience

  • 24
  • 5
  • 1
  • 0
  • 0

Date Published

30
3
8
14
16

Review from P T (Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind.

Reply from Rachel Beech, Home Manager at Inwood House

Thank you, that is lovely to hear - I will let the staff know as I'm sure they will be very pleased.


Rachel


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris C (Wife of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially proposed as a temporary respite 2 week stay for my wife to avoid her anxiety during house modernisation to suit her needs. Then considered her possible added anxiety without me (and mine) so asked if I could stay as well! Accepted! What an excellent opportunity! Every staff member very quickly
understood her character and needs and always gave her necessary care in a most sympathetic manner. Individual rooms were spacious, airy and very comfortable, and common areas also. Food was always more than enough, well presented and with a wide variety over the period. Activities with enthusiastic staff participation were well organised and enjoyed by all residents. A ‘happy holiday’ made so entirely by the warmth and friendliness of carers. This first-hand experience has given me the confidence that should it become necessary, to entrust the care of my wife to this establishment.

Reply from Rachel Beech, Home Manager at Inwood House

Thank you for your lovely review of Inwood House, we are pleased you enjoyed your time with us and wish you and your wife all the best for the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy P (Son of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum’s been living at Inwood House for several years now and has been very settled and happy. Most recently we had quite a challenging situation regarding Mum, it was handled with great sensitivity by management. I was particularly grateful to the manager, who went out of her way to support us in a very
considerate manner. Thank you!

Reply from Nikki Ayliff, Operations Manager at Inwood House

It was an absolute pleasure for us to be able to support you and your mum, and we look forward to fulfilling your mum's care needs long into the future. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A K (Son of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Three years of excellent care from a compassionate, friendly team who always treat mum with dignity. Inwood House is well maintained, clean and above all a happy, safe environment for residents. I would have no problem with recommending this care provider.

Reply from Susan Garnett, Home Manager at Inwood House

Thank you for your very kind words.


It was a pleasure to look after your mum for the last 3 years and we all miss her dearly.


Kind regards

Sue


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M G (Son of Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last 2 1/2 years of his life at Inwood House including a very difficult (for all) lockdown. The staff were fantastic and up to lockdown I witnessed on a daily basis, care and compassion for him and all the others. Caring, efficient and spotless.

Reply from Susan Garnett, Home Manager at Inwood House

Thank you for your kind words, appreciation and for taking the time to leave a review; it’s greatly appreciated and I will ensure this is passed on to the staff team.


It was a pleasure to take care of your dad and we all miss him and his sense of humour.


Regards


Sue


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christopher R (Son of Resident) published on 20 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away after five very happy years at Inwood House. In all of those years, she kept saying how lovely the staff were. As a visitor, I could see that she was well cared for in every way. The food was well prepared, and wholesome and everywhere was clean and cared for. However,
it was the attitude of the staff, whether, in management, nursing care or housekeeping, that so impressed me and my sisters and we will always be grateful to them for their help and kindness.

Reply from Alistair How, Chief Executive at Inwood House

Thank you for your kind comments. Your mother was much loved by all the staff, and we were very fond of her. I am glad that we could care for her and make the final years of her life as comfortable as possible. Your feedback will be shared with the Inwood Team, so thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ted D (Son of Resident) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, well-cared-for residential home. Excellent staff; friendly, dedicated, considerate, cheerful and very professional. My mother spent over four years here until she died last week. The levels of care, particularly in the final weeks, were exemplary. Nothing but praise for the staff and the care
provided.

Reply from Alistair How, Chief Executive at Inwood House

Thank you for your kind words regarding the care and team at Inwood. We always aim to put our residents and their relatives first at all times.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin S (Son of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed at Inwood for just over 2 weeks in orders to discover what a care home could offer her and to help her decide whether the time was right for her to make the change from living alone to a care environment. In the end, she decided that she did not yet require the level of care offered
by Inwood and is now back in her own home, however, should the time come when this level of care is required, Inwood is the place that she would like to be.
The rooms are well appointed and kept very clean. The staff pop in regularly to make sure everything is OK. The building is modern and well appointed. Handrails in all the corridors and lifts. Very secure. The staff are caring and dedicated. There are light and airy communal areas on both floors. All in all, a really good experience and highly recommended.

Reply from Alistair, Chief Executive at Inwood House

Thank you for your review. It was a pleasure to care for your mother during her respite and we would welcome you back any time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet W (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just moved to this amazing residential home. All the Management have made my mum extremely welcome and I cannot praise this home enough. My mum is treated with dignity, compassion and kindness by ALL the staff. Nothing is too much trouble for the care assistants. The home itself is clean
bright and welcoming and the resident's rooms are spacious, well equipped. The food is varied, warm and delicious. There is a widely varied entertainment programme. Our family were very impressed with the free cafe and any time visiting hours.


Unfortunately, my mum had a really bad fall last year breaking her hip, pelvis and knee, so she requires a lot of care with her mobility and personal needs but I am confident that she is dealt with in a dignified way at all times. Her records are kept up to date and I can see at a glance what care mum has received. She has settled well and feels safe.


This is an outstanding residential home which is very well run with qualified kind, caring staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane (Daughter of Resident) published on 7 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has lived at Inwood since January when he was discharged from hospital following surgery for a fractured head of femur at the age of 91. The staff at Inwood are dedicated, compassionate and understanding. Since he has been living there my father has improved physically, mentally and emotionally.
He is very happy living there and I can sleep at night without worrying about him and jumping every time the phone rings! I am happy and confident that he is safe and being well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for Inwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.671 for Inwood House is calculated as follows: ( (123 Excellents x 5) + (30 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 164 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Inwood House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Donna

Donna Henderson

Job Title: Home Manager

Joined: 2023

Donna is a highly regarded Registered Manager with almost 30 years of experience in leadership roles in care organisations.


She’s held a variety of roles in the sector, starting as a Carer and working up to Senior, Deputy and Manager positions.


Donna has received industry recognition for her leadership skills, winning the Manager of the Year award at the Yorkshire & Humberside Social Care Awards.


Outside of work, Donna enjoys time outdoors with Spencer her Labrador cross.


Carrie

Carrie Stabler

Job Title: Deputy Manager

Joined: 2021

Carrie is our Deputy Manager at Inwood. She has two decades of experience in both residential and complex care settings in & around Yorkshire.


Born & bred in Horbury, Carrie knows the area and is well-liked by the staff, residents and families we serve.


Fun fact: Carrie worked at Inwood House 10 years ago as a Night Carer before returning in 2021 as our Deputy Manager! We’re lucky to have her back.