Review from M B (Brother-in-law of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience

My brother-in-law has been in residence at Vicarage Court for several weeks and has been welcomed by a warm and caring staff. His dignity and his safety have both been a priority. He has settled in well and made many friends amongst what seems an endless flow of staff and familiar faces. Management

staff and the trained nurses have always been supportive and readily available to speak to. It is good to see my brother-in-law involved in the many varied activities, even planting bulbs.

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Review from L F (Son of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience

Having had two family members in this care home in the past we have been very disappointed with the lack of care provided to our mother. She was in the home for a total of four weeks respite which was to be made permanent but was asked to leave with two days' notice. Following visits by social services,

mental health, and a doctor we were advised to move her to a safer place with nursing provided, such was the deterioration over the period of her stay. Pain management was too slow and poor. No help to feed, started incontinence which was not managed and developed thrush in her mouth and not diagnosed!

Reply from Jag Singh, Director at Vicarage Court Care Home

I am deeply sorry you feel this way and you have had a negative experience. Our aim over the fifteen years of operating the Vicarage is to provide the best possible care to those we support and it is something we take very seriously. This is why we have the ethos of only running one home and running well.
Our understanding was that you were happy with the care, but were not happy that we were unable to continue the care of your relative for longer than a two week respite. We made clear to the social worker that we were full and could only do a respite for two weeks. To help you we extended this by another two weeks, but could not do any more than four weeks due to previously booked residents.
We try hard to ensure that nobody receives a negative experience at the Vicarage and have had excellent feedback from all families. Can we request that you contact us at info@thevicaragecourt.com and we can see how we can resolve this matter.

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Review from Dorothy H (Daughter of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience

My Dad only spent a few days in Vicarage Court Care Home he was very ill when he went in. He was kept clean, comfortable and warm.
The staff were welcoming to us kept us informed they were very compassionate. I would recommend Vicarage Court.

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Review from Kevin B (Respite Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience

Absolutely first-class. I am going home relaxed and in good spirits. All the staff are great and will do anything for you. I will be back to stay again.

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Review from Paul R (Nephew of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience

Only been visiting since the beginning of the year, but what I've seen is the home is very good. Staff excellent, including entertainment. The manager is lovely too. Mt uncle has been very well looked after and kept very well presented.
Thank you to all the staff for looking after him.

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Review from Hollie L (Niece of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience

All the staff are very welcoming at Vicarage Court Care Home, the residents seem well looked after. The staff are smartly dressed always. The residents have lots of entertainment and activities to do daily (the activity organiser is fab and goes out of her way) The staff always go above and beyond for

the residents and visitors. Food always smells lovely. Thank you for everything you do for our uncle.

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Review from Glen H (Son of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience

Our experience of Vicarage Court was one of the greatest examples of how to care for vulnerable people I have ever experienced - it restored my faith in human kindness and humbled us all. Even though our experience was short, every single member of staff we met went well beyond what was required of

their role and displayed real concern for our welfare and my Mother’s. I know you have all helped our family with exceptional professionalism and real compassion in our hour of need and I thank you all from the bottom of our hearts.

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Review from M B (Son of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience

Mum was unhappy living alone. There was loneliness and increasing physical frailty. Her mental state was deteriorating. Moving to Vicarage Court has turned this around. She is much more confident, more communicative and benefiting from 24 hour care. Previous denial about the need to move into care has

become wholehearted acceptance. The staff are wonderful! Due to Covid restrictions some aspects of the home, e.g rooms, cannot be reviewed.

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Review from I H (Nephew of Resident) published on 24 July 2021
Submitted via Postal Card • Report

Overall Experience

My aunt has been a resident for 12 months up to her death. She was always well cared for.

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Review from M T (Sister of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience

My sister was transferred to Vicarage Court from hospital for palliative care. The quality of her care has been excellent. All her requirements and requests have been met, staff are cheerful, caring and considerate. Her room is spotlessly clean, light and airy. Delicious meals. Vicarage Court deserves

top marks.

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Review from Julie M (Wife of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience

My husband had a week’s respite at the Vicarage Court Care Home. This was the first time my husband had been in respite and was looked after so well I will book again. The staff are so friendly and helpful, nothing too much trouble.

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Review from David L (Friend of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience

The staff and management, in my experience, are excellent. They seem to go that extra mile to make residents comfortable and content during their stay, treating everyone as an individual. My friend was able to settle into a routine which suites her, and despite considerable difficulty with mobility,

she was still able to enjoy her life here. I would strongly recommend this cate home to family and friends.

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Review from Chris I (Sister of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

We were very happy and pleased as a family with the care of my sister over the past 7 years. The amount of love and care shown from all the staff to my sister was very obvious to see. And they are thanked from the bottom of my heart.

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Review from Diane A (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience

I would definitely recommend this care home. My father is very well looked after. The staff are all friendly and helpful.

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Review from Russell P (Resident) assisted by family/friend published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience

I am very happy living here, the carers are wonderful and also the rest of the staff.
The food is fantastic and you always get enough to eat. I would tell anyone that it's a great place to stay.

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Review from K G (Son of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience

Always felt welcome and never worried that Ma wasn't getting well looked after. The staff felt more like friends than carers or nurses, they didn't just care for Ma, they cared about her. Her last few years were difficult for her but I can't imagine anywhere I would have rather her be. Some special

people work there and I am glad to have met them.

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Review from P J (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience

Glad we chose Vicarage Court Care Home for Mum when she needed nursing care. You couldn't wish for more caring people. During her three and a half year stay, she enjoyed the entertainment put on and liked to join in the things she was able to. Rooms kept spotless, and clothes laundered every day. At

end of life, carers were brilliant, nothing too much trouble and very supportive of the family.

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Review from Ian F (Son of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience

I am very happy with all the staff. All the nurses, male and female, are very well-spoken and well polite. The owner is present and well-spoken. It is a nice care home for my mum. She is very happy in her own way. The care home is very clean and tidy.

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Review from Alan A (Son of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Vicarage Court for the past 4 years. I cannot fault any of the care or facilities here. During the last few weeks of her life, she was treated with kindness and dignity and on her final breath, the spoke kind words and held her hand no one could wish for more.
Thank you

to everyone who cared for my mum.

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Review from Gaynor D (Daughter of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience

Taking good care of Mum, who has dementia. Sending her to care was a difficult decision, to say the least, especially with the covid situation. The visitor pod is amazing, such a welcome addition and makes the world of difference.

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Vicarage Court Care Home

Care Provided by Vicarage Court Care Home

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Funding & Fees Guide for Vicarage Court Care Home

Facilities