Stella House

Cobblers Lane, Pontefract WF8 2SS
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8.6 10 Reviews
  • Stella House, Pontefract
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Care Provided by Stella House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Bianca Mata-Apostica (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Stella House

  • The weekly charges include a top up of £32.00.
    Basic toiletries are included in the weekly charge however, any specific brands would need to be purchased separately.
    Hairdressing, personal newspapers, dry cleaning, private chiropody, staff escorting to appointments and private transport are not included in the weekly charge.
    Information on fees will be discussed prior to admission.
    We have one double room for which a premium rate is charged for single occupancy.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No appointment necessary, just please avoid mealtimes if possible i.e. 11.30am - 12.45pm and 4.30pm - 5.30pm.


  • Parking

  • Plenty of parking available on site


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Stella House Reviews (10)

8.6

Stella House has a Review Score of 8.6 (8.585) out of 10, based on 9 reviews in the last 2 years. Over all time Stella House has 10 reviews.

Overall Experience

  • 6
  • 2
  • 0
  • 1
  • 1

Date Published

10
3
8
9
1

Review from Mel M (Friend of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident for a few months now in Stella House, she thinks she is in a 5* hotel as she enjoys the food and company so much. She has no complaints whatsoever, the staff are so lovely to her and she enjoys the company both male and female. Having lived on her own for quite a few years,
she has now made many friends and enjoys a chit chat. Staff have time to help her when she needs it and she is looking on top form having gained a few pounds from the lovely meals and she now has her hair done regularly and also her nails painted. It's so re assuring knowing she can spend her last few years in a kind and supportive environment with carers who will do everything possible to ensure she remains happy and content.
I personally find all the staff very approachable and always happy to answer any concerns I may have in a friendly manner. If the time ever comes when my parents need some residential care, I will definitely be wanting them to stay at Stella house.

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Review from M P (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This has been a tough year for mum losing her independence and going into care. Christmas was especially hard but Stella House have given my mum a home, new friends and care staff that do care. We appreciate all they have done.

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Review from J B (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Stella House for a couple of years and has the later stages of dementia. My mum always says the staff are all lovely and she has never said anything negative about the home. My mum's room and ensuite is always clean and tidy. All the staff are always polite and friendly. The office
staff have always said if you have any worries or you're not happy with anything to speak to them and I am comfortable doing this. They have an on-site cook and the meals look good and I know the residents do get a choice of meals. They have had a new Manager in the last 7 months and I think the changes she has brought have been good and hopefully more to come.

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Review from Paul M (Son of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was on end-of-life care here. The staff were incredible and couldn't do enough for him. They looked after my dad very well. Would definitely recommend this care home for anyone who is looking for one. Management and office staff and carers were fantastic.

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Review from John E (Son of Resident) published on 20 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Stella House is nothing but great, from the manager/owner to the cleaners everyone is kind, courteous, caring and professional. The home is clean, and very tidy, good food and with plenty of activities for the residents. The whole house has been absolutely fantastic while caring for
my relative.

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Review from N B (Great-Niece of Resident) published on 14 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt had respite here, the team are lovely, she was always clean and tidy and was very happy here. She was assisted to keep her as independent as she could be and was encouraged to make friends and sit out too. Thank you all for keeping her happy and well.

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Review from C P (Granddaughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My grandma was placed here from hospital for respite. She was left to be in bed all day and was either asked only once if she wanted to get up or not at all due to staffing. My grandmas mental health and physical health deteriorated dramatically due to this isolation. The staff were nice, I can give
them that, but my grandma was just left in a room with a TV on and ended up with pressure sores and hardly eating. She ended up becoming ill and going back to hospital. Once at hospital and in a social environment became more herself.
My gran had also informed that on a night a male gentleman would come into her room as he suffered with his health and this made my gran unsettled. And that a male staff was changing her which family had to ask to be changed.

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Review from Jill G (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum spent the last eight months of her life at Stella House. The staff treated our mum with such care and compassion. We were so touched by this and during the last week of Mum's life we were invited to stay at the home by Mum's side. We were treated like family and the meals provided for us and
the care and support they gave us was outstanding. Nothing was too much trouble for them. Stella House is a warm, clean and friendly environment with compassionate and caring staff who look after their residents and families. We would recommend it to anyone looking for care for their elderly relatives.

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Review from Rebecca L (Niece of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely disgusting in there, my auntie went for her to get help standing again and they did nothing to help. They used a hoist to put her in bed. They left her in a wheelchair all the time. They gave her food she could not eat, and they left her and others alone all the time. They tell their patients
they have to wait when they need the toilet, up to an hour (some wet themselves bless them). I visited a lot and saw my auntie wet through in bed with hard sandwiches at the side of her. They didn't get her up til past 12 in the afternoon, bearing in mind she went to bed about 6ish. They weren't creaming her as she was really sore there, never showered her while she was there, all her clothes going missing, kicked off then they all of a sudden found them. Staff do not read care plans like they should, or have appropriate training as when my auntie needed the toilet a staff came in and lifted her leg so high it put her in severe pain, that I had to scream at them to let go.

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Review from Alan S (Brother of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the home clean and warm.
The food was said to be good. Staff were friendly and helpful.
My sister, who has dementia, appears to be in good spirits.
No problems were found.

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Current Review Score: 8.6 (8.585)

Overview of Review Score

The Review Score of 8.6 (8.585) out of 10 for Stella House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.010 for Stella House is calculated as follows: ( (68 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) + (7 Poors x 2) + (17 Very Poors x 1) ) ÷ 104 Ratings = 4.01

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.575 Points relating to the number of positive Reviews for Stella House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Stella House

What types of Care is Stella House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Stella House provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Stella House have?

There are 40 Single Rooms.

What are the Facilities & Services at Stella House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Stella House to the centre of Pontefract?

1.0 mile(s) as the crow flies, distance by road may be significantly further.