The Sycamores

Norton Road, Wakefield WF1 3PB
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9.4 47 Reviews
  • The Sycamores, Wakefield
The Sycamores care home in Wakefield provides comfort and high quality care in an inviting home.

Caring, trained staff give individualised care and champion independence and personal choice.

They encourage residents to socialise and participate in a variety of activities.

Cooks prepare comforting, nutritious tasty meals, while catering to dietary requirements.

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Care Provided by The Sycamores

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Steven Hague (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2003
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for The Sycamores

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,285
    • Self-Funded Residential Dementia Care from £1,340
    • RESPITE Self-Funded Residential Care from £1,285
    • RESPITE Self-Funded Residential Dementia Care from £1,340

  • Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
  • (these prices are only a guideline, please contact The Sycamores to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors Welcome


  • Parking

  • Free parking.


The Sycamores Reviews (47)

Total of 47, showing 1-20
9.4

The Sycamores has a Review Score of 9.4 (9.447) out of 10, based on 23 reviews in the last 2 years. Over all time The Sycamores has 47 reviews.

Overall Experience

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Date Published

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Review from P E (Relative of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Awful. My mum went into hospital severely dehydrated. Her legs were a mess. Hospital couldn't believe it. Thought she was going to die. New home now can't believe the care she gets now, how much better she looks. Not once as she asked to us throw her a window. All time in that home she said it. She's
smiling all the time and speaker loads to us again. They was reported to CQC and social direct, with photos!!!

Reply from Paul Millar, Marketing Manager at The Sycamores

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually improve our service. I have reviewed the background to this and the claims made as we believe they are not truly representative of The Sycamores. The home management team worked closely and provided all information to both CQC and Social Care Direct in respect of the reports you made with both cases being closed and no further action being taken primarily given we had followed all procedures in respect of your Mums care as prescribed by health professionals. The Sycamores consistently provides a high level of care as evidenced by the reviews on this page over the last 2 years We are sorry that you have chosen a different care setting for your Mum after nearly 3.5 yrs with us, however we are delighted that she has settled in well at her new home. We are also sorry that you believe that the service provided failed to live up to your expectations.


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Review from Carol S (Daughter of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Sycamores for just 3 weeks and the care she is receiving has been excellent. So far I have nothing but praise for the care staff. Plus mum has settled in well and loves the staff.

Reply from Paul Millar, Marketing Manager at The Sycamores

Thank you for choosing The Sycamores for Mums care . We are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the home team .


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Review from N B (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and the care team at The Sycamores have helped to nurse my mum back to health after a bad fall in hospital. She stayed in the home for 9 weeks until her shoulder fully healed and she has improved a lot since she went in for respite care. By adjusting her medications and getting her appropriate
medical help they helped her to get enough rest and nutrition to help her heal from her accident. The carers are lovely. I feel that maybe her clothes could have been washed more often and she could have been encouraged to do a bit more physical activity.

Reply from Paul Millar, Marketing Manager at The Sycamores

Thank you for taking the time to review our home . We are delighted at the progress your Mum made whilst in our care . rest assured the points raised along with your kind words will of course be shared with The Sycamores team .


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Review from Stephanie N (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here for four months, she is happy and very quickly made the decision whilst here on respite that she wanted to stay permanently. The staff are friendly and welcoming.

Reply from Paul Millar, Marketing Manager at The Sycamores

Many thanks for choosing The Sycamores Care Home for your Mum. It is a privilege for us to be trusted with her care. Your kind words are greatly appreciated and I will of course pass them on to the Sycamores family.


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Review from Helen H (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to The Sycamores in February 24 after a long stay in hospital due to a broken hip. This became her final home before she passed away. The care the staff gave to Mum was outstanding. They catered for her needs and even provided her with lovely home-cooked meals that were gluten-free. The staff
went above and beyond in making sure Mum was comfortable and even providing an onsite hairdresser. It was lovely to see Mum smiling while she was there with the friendly sycamore team. I will miss seeing everyone now my mum is no longer there. Thank you for being there for Mum.

Reply from Paul Millar, Marketing Manager at The Sycamores

Many thanks for taking the oppurtunity to review our home. It was a pleasure to care for your Mum and she is sadly missed. Your kind words are greatly appreciated and I will of course pass it on to the The Sycamores family .


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Review from Paul S (Son of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the home for a short time in an assessment bed. She became very ill and died unexpectedly. My sister and I were able to be with Mum to the end. The staff and management were exceptional, kind and respectful to my mum and my family at all times. My mum passed in peace and in a caring
environment.

Reply from Paul Millar, Marketing Manager at The Sycamores

Many thanks for taking the time to review our home. We are deeply sorry for your loss and send our condolences. Your kind words are greatly appreciated at this difficult time and I will of course pass them on to The Sycamores family.


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Review from J V (Daughter of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After an extended hospital stay and after many years of ill health, Mum came to The Sycamores on a respite basis. From the very start it became quickly apparent that this was a very special place, managed and staffed by an exceptional team of people who had the care, dignity and well being of the residents
at the very core of their souls. My family and I will forever be indebted to the Sycamores team who treated us as well as Mum with kindness, respect and genuine care. Thank you.

Reply from Paul Millar, Marketing Manager at The Sycamores

Many thanks for taking the time to review our home. It was a privilege to care for Mum. Your kind words are very much appreciated and I will of course pass them on to the team at The Sycamores.


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Review from C M (Wife of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always found the staff very welcoming and pleasant.

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Review from E J (Daughter of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mum is receiving at The Sycamores. They look after her really well and tend to her needs. They are quick to take action when it is needed and contact the necessary people when there is a problem.

Reply from Paul Millar, Marketing Manager at The Sycamores

Many thanks for taking the time to review our home. We are delighted that you have chosen to recognise the care provided for your Mum. Your kind words are greatly appreciated and I will of course pass them on to The Sycamores family.


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Review from Karen K (Niece of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was placed at The Sycamores for temporary respite care. Oh wow. I was so grateful, so taken aback at the support. Kindness from everyone who works there. Not only does my aunt want to stay there permanently, they have agreed to a full-time place for her. After only a short time, my aunt is living
not existing. The care and dignity she is treated with is outstanding. I cannot thank them enough.

Reply from Paul Millar, Marketing Manager at The Sycamores

Many thanks for taking the time to review our home. It is a privilege to care for your aunt and are delighted that she has settled in so well and has chosen to stay full-time. Your kind words are greatly appreciated and I will of course pass them on to the Sycamores team.


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Review from Lisa B (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault The Sycamores at all. Mum has settled in lovely. She's safe and well looked after. The staff are amazing, very professional, and very understanding of Mum's needs. Always a smiley face when I visit. The main thing for me is "Mum loves it here and understands this is her home.". I'm involved
in all her needs and the staff notify me of any changed. The food is lovely and plentiful, the home is spotless. !00% in everything in my opinion.

Reply from Paul Millar, Marketing Manager at The Sycamores

Many thanks for taking the time to review our home. It is a pleasure to care for your Mum and we are thrilled at how she has settled in. Your kind words are greatly appreciated and I will of course pass them on to the Sycamores family.


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Review from Vikki L (Great-Niece of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt was placed into The Sycamores following a short admission in hospital. Not knowing whether she would stay permanently, the staff welcomed her with such kindness, dignity and care.
Just after a short amount of time, she feels secure and safe again. She's started to become herself again,
smiling and laughing.
Thank you for everything you do. Keep doing such an amazing job.

Reply from Paul Millar, Marketing Manager at The Sycamores

Many thanks for taking the time to review our home. It is a privilege to care for your great aunt and are delighted at her progress. Your kind words are greatly appreciated and I will of course share them with The Sycamores team.


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Review from Carole S (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident at The Sycamores from February 2024 until she sadly passed away there on the 7th of April. As a family, we have nothing but praise for the manager and his dedicated team. He made a difficult time in Mum's life and our lives easier to deal with. Nothing was too much trouble, and
he would have moved mountains to get Mum anything she required. We said that the staff at The Sycamores became Mum's second family, and the love they had for Mum was there to see. It is always a worrying time when your loved one becomes a care home resident as it's the unknown and you trust people who you don't know to care for your loved one, but from day one, it was more than obvious that Mum was in good hands. Mum was treated with love, respect and dignity, and we won't ever forget the truly amazing manager and his team for caring for Mum and us.

Reply from Paul Millar, Marketing Manager at The Sycamores

Many thanks for taking the time to review our home. Please accept our sincere condolences for the loss of your Mum; I know she is sadly missed by all at The Sycamores. I will, of course, pass on your kind words to The Sycamores family.


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Review from C S (Grandson of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just want to say thank you to all the staff and the team for looking after my grandma and thank you for everything you have done for her. It means a lot to me that they are so caring towards everyone and that they are so kind and respectful.

Reply from Paul Millar, Marketing Manager at The Sycamores

Many thanks for taking the time to review our home. It is a pleasure to care for your Grandma. Your kind words are greatly appreciated and I will of course pass them on to the Sycamores family.


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Review from Johanna A (Daughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to be honest, my biggest fear and that of my mother herself was for her to end up in a residential care home. It was always a case of, “God Forbid!” I must say, I am delighted with the way my mum has settled into the home. She is healthier, and happier and has fewer complaints about her welfare.
It is important in our latter years that we have dignity and respect for and from the people around us. My mum is a very sweet lady, (a retired nurse), there is a role reversal now though. I am happy she is happy and the staff are pleasant and empathetic to both friends and family of the residents, accommodating a home-from-home environment as much as possible. Thank you and keep up the good work!

Reply from Paul Millar, Marketing Manager at The Sycamores

Dear Johanna, many thanks for taking the time to review our home. It is a pleasure to care for your mother and are delighted at how she has settled in. Your kind words are greatly appreciated and I will of course pass them on to the Sycamores family.


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Review from Simon H (Godson of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly, my beloved godmother has died, for me, it is very important to review The Sycamores because it became my auntie's home. She was treated very well as a valued human being and despite the severe pain she was in, I saw her happy as could be, even laughing and joking to the end. This was possible
because of the home she was in.

Reply from Paul Millar, Marketing Manager at The Sycamores

Hi Simon, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to The Sycamores family.


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Review from S H (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers at The Sycamores are very caring to my relative. They make her life worth living. She has her hair done every week, nails painted and chiropody, these things make her feel so much better about herself.

Reply from Paul Millar, Marketing Manager at The Sycamores

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Sycamores family.


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Review from Anthony K (Son of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not always dressed properly. Items go missing i.e. dentures lost and never found. Room floor is very uneven.

Reply from Paul Millar, Marketing Manager at The Sycamores

Dear Anthony,
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I have passed your comments on to The Sycamores manager who will discuss the points raised with you.


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Review from June B (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very friendly and welcoming. My mum is very well cared for and any problems we have ever encountered have been dealt with in a professional manner. In my mum's words, she is very happy and settled at The Sycamores.

Reply from Paul Millar, Marketing Manager at The Sycamores

Dear June,
Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Sycamores family.


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Review from S M (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Sycamores has always been a warm and friendly place to visit, management and staff are always helpful and approachable at any time. A remarkable improvement has been made in the overall cleanliness and freshness on arrival. Keep up the good work. Well done.

Reply from Paul Millar, Marketing Manager at The Sycamores

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to The Sycamores family.


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Current Review Score: 9.4 (9.447)

Overview of Review Score

The Review Score of 9.4 (9.447) out of 10 for The Sycamores is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.447 for The Sycamores is calculated as follows: ( (180 Excellents x 5) + (62 Goods x 4) + (21 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 275 Ratings = 4.447

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sycamores is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

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Steve Hague

Job Title: Home Manager

Joined: 2015

Steve Hague has been the Home Manager at The Sycamores for eight years. His ‘can-do’ attitude is appreciated by social services and local discharge teams; who know they can ring Steve and he will attempt to make space for a new resident, no matter what time of the day or week.


Steve operates a tight ship and is regularly full, due to the reputation he has created.


“We have activities running every day and encourage all residents to get involved and to socialise.


Steve’s personal hobbies include one of his lesser-known skills fly fishing and he spends many hours fly tying.
The Care Team at The Sycamores strives to deliver the highest levels of care to our residents.


Our trained, experienced and compassionate Care Team will devise a bespoke care plan so you can rest assured your loved one will receive the best possible care.


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Sandra Ambler

Job Title: Administrator

Joined: 2015

Sandra Ambler has worked at The Sycamores for six years.


She is the first friendly face you see when you visit the Wakefield care home.


The Sycamores is a busy care home, and the admin side is dealt with efficiently and quickly by Sandra, who enjoys her job. Every resident and family member will talk to Sandra at some point, who attempts to organise and sort out any issues, quickly.


Sandra is so appreciated that she recently won the Burlington Care Award for Support Staff of the Year, and it's clear that she deserved it.


Sandra loves her job and enjoys the fact that every day is different.


Outside work, Sandra is a keen baker and cake decorator and is regularly booked up by family and close friends. These works of art are beautiful and a world away from admin!


Daniel

Daniel Collins

Job Title: Senior Carer

Joined: 2016

Daniel joined Social Care straight from College aged 16 working within the kitchens and housekeeping .
Aged 18 Daniel was offered a position within the Care team and has grown within the role to position of Senior Carer. A position he has held for the last 2.5 yrs
Daniel's ultimate goal is Nursing and he is studying towards his Nursing qualifications.
Daniel believes that Caring for the older generation is a vocation and not just a job and loves being part of the Sycamores family where residents and colleagues all support each other , "Its like being part of an extended family ".


Frequently Asked Questions about The Sycamores

What types of Care is The Sycamores registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Sycamores provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Sycamores have?

There are 56 Single Rooms.

What are the Facilities & Services at The Sycamores?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Sycamores to the centre of Wakefield?

0.5 mile(s) as the crow flies, distance by road may be significantly further.