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The Sycamores has a Review Score of 9.4 (9.447) out of 10, based on 23 reviews in the last 2 years. Over all time The Sycamores has 47 reviews.
Review from P E (Relative of Resident) published on 3 April 2025
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Reply from Paul Millar, Marketing Manager at The Sycamores
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually improve our service. I have reviewed the background to this and the claims made as we believe they are not truly representative of The Sycamores. The home management team worked closely and provided all information to both CQC and Social Care Direct in respect of the reports you made with both cases being closed and no further action being taken primarily given we had followed all procedures in respect of your Mums care as prescribed by health professionals. The Sycamores consistently provides a high level of care as evidenced by the reviews on this page over the last 2 years We are sorry that you have chosen a different care setting for your Mum after nearly 3.5 yrs with us, however we are delighted that she has settled in well at her new home. We are also sorry that you believe that the service provided failed to live up to your expectations.
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Review from Carol S (Daughter of Resident) published on 12 March 2025
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Reply from Paul Millar, Marketing Manager at The Sycamores
Thank you for choosing The Sycamores for Mums care . We are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the home team .
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Review from N B (Daughter of Resident) published on 6 March 2025
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Reply from Paul Millar, Marketing Manager at The Sycamores
Thank you for taking the time to review our home . We are delighted at the progress your Mum made whilst in our care . rest assured the points raised along with your kind words will of course be shared with The Sycamores team .
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Review from Stephanie N (Daughter of Resident) published on 4 March 2025
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Reply from Paul Millar, Marketing Manager at The Sycamores
Many thanks for choosing The Sycamores Care Home for your Mum. It is a privilege for us to be trusted with her care. Your kind words are greatly appreciated and I will of course pass them on to the Sycamores family.
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Review from Helen H (Daughter of Resident) published on 10 December 2024
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Reply from Paul Millar, Marketing Manager at The Sycamores
Many thanks for taking the oppurtunity to review our home. It was a pleasure to care for your Mum and she is sadly missed. Your kind words are greatly appreciated and I will of course pass it on to the The Sycamores family .
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Review from Paul S (Son of Resident) published on 2 December 2024
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Reply from Paul Millar, Marketing Manager at The Sycamores
Many thanks for taking the time to review our home. We are deeply sorry for your loss and send our condolences. Your kind words are greatly appreciated at this difficult time and I will of course pass them on to The Sycamores family.
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Review from J V (Daughter of Resident) published on 12 November 2024
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Reply from Paul Millar, Marketing Manager at The Sycamores
Many thanks for taking the time to review our home. It was a privilege to care for Mum. Your kind words are very much appreciated and I will of course pass them on to the team at The Sycamores.
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Review from C M (Wife of Resident) published on 28 October 2024
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Review from E J (Daughter of Resident) published on 17 October 2024
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Reply from Paul Millar, Marketing Manager at The Sycamores
Many thanks for taking the time to review our home. We are delighted that you have chosen to recognise the care provided for your Mum. Your kind words are greatly appreciated and I will of course pass them on to The Sycamores family.
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Review from Karen K (Niece of Resident) published on 16 October 2024
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Reply from Paul Millar, Marketing Manager at The Sycamores
Many thanks for taking the time to review our home. It is a privilege to care for your aunt and are delighted that she has settled in so well and has chosen to stay full-time. Your kind words are greatly appreciated and I will of course pass them on to the Sycamores team.
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Review from Lisa B (Daughter of Resident) published on 16 October 2024
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Reply from Paul Millar, Marketing Manager at The Sycamores
Many thanks for taking the time to review our home. It is a pleasure to care for your Mum and we are thrilled at how she has settled in. Your kind words are greatly appreciated and I will of course pass them on to the Sycamores family.
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Review from Vikki L (Great-Niece of Resident) published on 16 October 2024
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Reply from Paul Millar, Marketing Manager at The Sycamores
Many thanks for taking the time to review our home. It is a privilege to care for your great aunt and are delighted at her progress. Your kind words are greatly appreciated and I will of course share them with The Sycamores team.
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Review from Carole S (Daughter of Resident) published on 23 April 2024
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Reply from Paul Millar, Marketing Manager at The Sycamores
Many thanks for taking the time to review our home. Please accept our sincere condolences for the loss of your Mum; I know she is sadly missed by all at The Sycamores. I will, of course, pass on your kind words to The Sycamores family.
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Review from C S (Grandson of Resident) published on 18 April 2024
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Reply from Paul Millar, Marketing Manager at The Sycamores
Many thanks for taking the time to review our home. It is a pleasure to care for your Grandma. Your kind words are greatly appreciated and I will of course pass them on to the Sycamores family.
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Review from Johanna A (Daughter of Resident) published on 26 September 2023
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Reply from Paul Millar, Marketing Manager at The Sycamores
Dear Johanna, many thanks for taking the time to review our home. It is a pleasure to care for your mother and are delighted at how she has settled in. Your kind words are greatly appreciated and I will of course pass them on to the Sycamores family.
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Review from Simon H (Godson of Resident) published on 25 July 2023
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Reply from Paul Millar, Marketing Manager at The Sycamores
Hi Simon, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to The Sycamores family.
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Review from S H (Daughter of Resident) published on 19 July 2023
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Reply from Paul Millar, Marketing Manager at The Sycamores
Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Sycamores family.
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Review from Anthony K (Son of Resident) published on 30 June 2023
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Reply from Paul Millar, Marketing Manager at The Sycamores
Dear Anthony,
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I have passed your comments on to The Sycamores manager who will discuss the points raised with you.
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Review from June B (Daughter of Resident) published on 30 June 2023
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Reply from Paul Millar, Marketing Manager at The Sycamores
Dear June,
Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Sycamores family.
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Review from S M (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card •
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Reply from Paul Millar, Marketing Manager at The Sycamores
Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to The Sycamores family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.4 (9.447) out of 10 for The Sycamores is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.447 for The Sycamores is calculated as follows: ( (180 Excellents x 5) + (62 Goods x 4) + (21 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 275 Ratings = 4.447
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Sycamores is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Jun 2022
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Job Title: Home Manager
Joined: 2015
Steve Hague has been the Home Manager at The Sycamores for eight years. His ‘can-do’ attitude is appreciated by social services and local discharge teams; who know they can ring Steve and he will attempt to make space for a new resident, no matter what time of the day or week.
Steve operates a tight ship and is regularly full, due to the reputation he has created.
“We have activities running every day and encourage all residents to get involved and to socialise.
Steve’s personal hobbies include one of his lesser-known skills fly fishing and he spends many hours fly tying.
The Care Team at The Sycamores strives to deliver the highest levels of care to our residents.
Our trained, experienced and compassionate Care Team will devise a bespoke care plan so you can rest assured your loved one will receive the best possible care.
Job Title: Administrator
Joined: 2015
Sandra Ambler has worked at The Sycamores for six years.
She is the first friendly face you see when you visit the Wakefield care home.
The Sycamores is a busy care home, and the admin side is dealt with efficiently and quickly by Sandra, who enjoys her job. Every resident and family member will talk to Sandra at some point, who attempts to organise and sort out any issues, quickly.
Sandra is so appreciated that she recently won the Burlington Care Award for Support Staff of the Year, and it's clear that she deserved it.
Sandra loves her job and enjoys the fact that every day is different.
Outside work, Sandra is a keen baker and cake decorator and is regularly booked up by family and close friends. These works of art are beautiful and a world away from admin!
Job Title: Senior Carer
Joined: 2016
Daniel joined Social Care straight from College aged 16 working within the kitchens and housekeeping .
Aged 18 Daniel was offered a position within the Care team and has grown within the role to position of Senior Carer. A position he has held for the last 2.5 yrs
Daniel's ultimate goal is Nursing and he is studying towards his Nursing qualifications.
Daniel believes that Caring for the older generation is a vocation and not just a job and loves being part of the Sycamores family where residents and colleagues all support each other , "Its like being part of an extended family ".